Jim Wagner Plumbing, Inc.
About us
We are family owned and operated with three generations of experience. All our team members are dedicated to doing everything we can to ensure that your experience with us is the best that you have ever had. When you call, you will be greeted by the friendly voice of a knowledgeable professional. You will be treated with courtesy and respect. Our technicians are trained in their respective trade and take great pride in knowing that they will be able see your project through completion. Call us now!
Business highlights
Emergency services offered
19 years of experience
Services we offer
Back-Flow Testing & Installation, Commercial Pump Services, Drain Cleaning, Emergency Plumbing, Faucet Replacement & Repair, Flood Control Sewer System, Garbage Disposal Installation & Repair, Gas Line Installation & Repair, Hydrojetting, Installations, Leak Detection & Repair, Remodeling & Alterations, Repiping, Residential Plumber, Sewer Drain Cleaning, Sump Pump Installation & Repair, Toilet Installation & Repair, Underground Sewer Replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.443 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 9% |
Showing 1-25 of 43 reviews
John M.
Feb 2024
I called to inquire about a rattle in the garbage disposal and a slow drain in the sink. $50 to get him to flip on the switch and listen. He said the disposal is shot and would need to be replaced. A 1/3 horsepower was needed because anything stronger would not be ideal. They don't carry any 1/3 HP disposals. So after a quote for $500+ for GD replacement and $200+ for rodding the drain, the estimate all totaled was near $800! Paid the fifty bucks for the house call but declined to pony up the rest. Called a local handyman who opened up the disposal and removed the problem without replacing it for $40. works fine - and he unplugged the drain. Buyer beware of stings like this from companies who take advantage of customer ignorance.
Ronald K.
Oct 2020
Joe P was terrific. Installed the system on a Saturday morning at no extra charge. Explained everything and stressed the 24/7 availability if anything ever went wrong with the sump pump. Great communication skills.
Paul B.
May 2020
First, called at 2:30 PM to make appointment. Told someone would be out next day, which was fine. At 3:30 PM, got a call saying someone would be out that day. This was a refreshing change from the first plumber we tried to hire, who canceled us and tried to re-schedule us for 3 days later so they could do emergency work (it pays more). Chris showed up at 4PM . He got straight to work. IT was done is about an hour and 15 minutes. He was polite, competent, and very efficient. We would recommend Jim Wagner Plumbing to anyone. As opposed to the "It's Done" people, they keep their appointments, and even show quicker if they can. Great work at a a good price.
Elisabeth I.
May 2020
No problems--Jason S was professional and informative
Ray P.
May 2020
It was pouring rain ... The phone rang ... it was my mother in law ... Both her primary and her back up sump had failed and the water was starting to come in. I rushed to her house to try and revive at least one of the pumps, but alas ... they were dead. It's now 7:30pm in the pouring rain during the global pandemic, everything is closed, the water is rising and we don't know what to do Thank God for Jim Wagner Plumbing. From the first call, I knew we were in good hands. The dispatch was able to schedule Joe Pendolino immediately. Joe got there, assessed the situation, installed a temporary sump to get us through the evening and came back the next day with a full dual pump battery back up system. He was fantastic! I was so impressed with his workmanship that I had him install the same system at my house the same day. Jim Wager Plumbing is Commissioner Gordon and Joe Pendolino is Batman
Marty A.
Apr 2020
Very well. On time and budget.
DONNA V.
Apr 2020
Chris and Dan are great, explaining everything. Dan came out due to a flex pipe leaking, and put new copper piping on water heater. Then, as my luck happens, the water heater died about two weeks later. Chris came out, is very friendly, works extremely hard, and cleans up after the jobs. I've had Chris out a few times before this last and he's practically family now. Julie and Jen in the office are excellent as well, sending me help as soon as possible. I highly recommend Jim Wagner Plumbing!
Response from Jim Wagner Plumbing, Inc.
"Thank you for the kind words, [Member Name Removed]! We appreciate hearing that our technicians were able to help you out. Thank you for choosing Jim Wagner Plumbing, Inc., we hope to serve you for many more years! Take care! Sincerely, Jim Wagner Plumbing, Inc."
Mary C.
Mar 2020
It went very well. The work performed was excellent resulting in both problems fixed. DanFlott was our plumber and he was knowledgeable and professional. We always use Jim Wagner Plumbing, Inc. for all of our plumbing needs whether they are big or small. I highly recommend.
Response from Jim Wagner Plumbing, Inc.
"Thank you for the kind words, [Member Name Removed]! We appreciate hearing that Dan was knowledgeable and professional. Thank you for choosing Jim Wagner Plumbing, Inc., we hope to serve you for many more years! Take care!"
Yvonne V.
Jan 2020
I called with a plumbing issue in the morning, and Chris arrived in the afternoon as promised. He had the part on hand and replaced the pump that same day. He was very nice, professional and even made friends with our dogs.
Response from Jim Wagner Plumbing, Inc.
"Thank you for your positive feedback about our service, [Member Name Removed]. We take pride in catering to our customers' needs the best we can. Thank you for choosing Jim Wagner Plumbing, Inc., we really appreciate your business. Take care! Sincerely, Jim Wagner Plumbing, Inc."
Janet G.
Apr 2018
On time, did a great job, left area clean. Greg also explained what had caused the problem so it won’t happen again. Very pleased with the service.
Robert B.
Jul 2017
I've used them twice. Once to install a leaky expansion tank on my floor heater. First, the plumber (Dan) ordered the wrong part. Then he installed the tank but incorrectly. The pressure was set wrong, such that the relief valve flipped open and I just had to pay someone else >$200 to fix it. Earlier I had another bad experience with them. Greg, another plumber, told me my toilet tank wasn't leaking even though I heard phantom flushing. I had changed the flapper but there was still a problem; Greg said that wasn't it. So I was confused. When Dan came to do the tank I thought "OK, he's out here for the expansion tank and I'll have the him recheck." I then poured some food coloring in and it was in the tank immediately -- so yeah, it was leaking. I do think a plumber ought to be able to diagnose that. Dan, the plumber who installed the expansion tank told me it was leaking right away. So two plumbers, two screwups: wrong tank and can't diagnose a leaky toilet. Then I called the office to leave a message that I wanted to talk to the owner and discuss all this. Why write a mean review if they can make me happy? No call back, blown off. So now I have written bad reviews on several sites.
Robert B.
Sep 2016
just moved in, old pipe broke Sunday AM. Tech out promptly, fixed problem quickly. Also gave me a no-pressure run-through of rest of plumbing system and what the age was and likely problems might be. Learned a lot and didn't feel like I was being sold anything, just taught.
SOFIA M.
Nov 2015
unknown
Steve K.
Oct 2015
It was a Sunday night and my pipe was clogged and filled with drain-o. I didn't want to leave it in there until Monday afternoon so I called Jim Wagner Plumbing to come out. It was a 24/7 business. They did say they would come to clean out within an hour but the plumber was a bit surly. He really wasn't that professional on the phone. You could say borderline rude. But I put up with it because I was over a barrel and needed the clog cleared. Upon arrival he kept on talking and complaining about things in the world that had nothing to do with my clogged pipe. He even circled 5 times around the "Made in Mexico" that was printed on my Hot Water Heater (the problem had nothing to do with my HWH). He made several comments about the fact I lived in an older home that's on a slab. The entire cleaning process took one hour. If he had shut his mouth the whole thing would have lasted only 20 minutes. No Joke! I understand that it was a Sunday night after 9pm but $370+ for all that was needed was a tad bit too high. In fact he said he would give me a discount for his surliness and putting up with him. No such discount was given. The clog was cleared but my memory of the event won't be. I am glad the clog got cleared, but the gentleman needs to be far more attentive to the job and to be far more professional.
Tim E.
Sep 2015
unknown
Robert N.
Aug 2015
.
John H.
Feb 2015
unknown
MARIA A.
Jan 2015
Nicor gas came out to my house because I smelled gas in the basement. They found 2 minor leaks and they shut off the gas completely. I called Jim Wagner plumbing to come out and repair the leaks. They charged an emergency call fee, $99.00. It was a little steep but that was ok because they were here within an hour, I would rather pay the fee than wait around for another company. Greg came out and was very nice, he did a really good job explaining the situation and what needed to be done to repair it. They have the prices listed in a big binder, so there's no surprises at the end of the service call. He worked hard to fix the leaks in the cold basement! I would definitely hire them again for any plumbing job.
Kevin K.
Jan 2015
unknown
Muhammad H.
Jan 2015
first thing I called them on New years day. he said it would be a4x the cost if that day due to demand. just to check it would be $300 bucks. rather then 40 as it should be. he said he would come do first thing next day for $40. he came, we told him there was a leak in the pipe and I think it is because of the nine we put in. he said it's $50 freakin dollars to just cut the wall and check. and $40 just to check. and then to replace a 1/2 ich pipe it cost us $260.. W**!!! right... on top of that he said he is a plumber and does not put back up the drywall... another W**.... and told him to check there was water coming out of another part of the roof.. he said that would be EXTRA... h*** no!!! the total bill was $350... my brother was home who ended up doing all this. if I was home this would not happen. this company straight up.. takes your money and provides no service...... they didn't even take his shoe of or put a bag on his drity shoes....... PLEASE DO NOT USE THESE GUYS!
Matthew H.
Dec 2014
We requested a service appointment to check our water heater than stopped working over Christmas. I called on a Friday afternoon and was able to make a Saturday appointment (next day). They called back a short time later and said they could come out that day due to a cancellation. Ryan, the technician, was very thorough in his examination and diagnosis. He didn't have the necessary part on the truck so we made a follow-up appointment for the next day to complete the work.
Overall, I was very happy with the knowledge and professionalism displayed by both the office staff and Ryan. They handled the warranty paperwork on our behalf. I would use them again.
Overall, I was very happy with the knowledge and professionalism displayed by both the office staff and Ryan. They handled the warranty paperwork on our behalf. I would use them again.
Sandra D.
Oct 2014
Smelled gas in the basement and had Nicor come out to do a check. Found that a valve to my dryer was leaking and they shut off the gas to the house. Called a few plumbers on a Saturday morning and Jim Wagner Plumbing was the only one who answered their phone. They had Ryan out within an hour. Very friendly, informative, and professional!!! In and out in under an hour.
Would highly recommend Jim Wagner Plumbing, but especially Ryan!!
Would highly recommend Jim Wagner Plumbing, but especially Ryan!!
Carol G.
Sep 2014
This was such a bad experience. The plumber started to tell me what he may need to do to do the job. He might have to cut a hole in my closet and another in the dining room. They don't do drywall repair, but that is not big deal to fix - to him apparently. The cost would be about $700.00. Really? To just replace the fixtures? He thought I was getting upset (ya think?). So he came up with an idea to save me money - how about he just replaces the fixtures. The cost for that would be about $227.00. Uh, isn't that what I asked for? I did not purchase the overflow cover or pop up drain cover. So I went to the hardware store to purchase them. I guess he does not have those parts on his truck. When I returned he said that the trim piece was missing from the box and that I need to go back to the hardware store to buy one. Why didn't he call my cell phone while I was at the store? When I returned a second time, he said that the fixture was not going to fit, that 2 screws were missing and that he still needed to cut a hole in my closet to replace the valve. He called the boss and apparently he spent enough time on my project (3 hours now). I asked if the replacement could be finished later the same day. I guess the boss needed him to go somewhere else. The plumber put back the old trim piece. I was told to call them when I purchased a new fixture with all the parts and that they would come back to finish the job. Later when I was picking up the box, I found the trim plate under the box. I also found 2 screws. ALL THE PARTS WERE THERE!. He took the trim piece out of the box and out of the plastic, then he "lost" them. Now my tub is barely functional because he did not caulk the overflow valve, there is a gap of about 1/4 inch from the tub to the spout, and the handle and trim are also not caulked. There is also a terrible brown mark on the fiberglass tub near the spout. I don't know what he did, but I can't get the mark off. I really don't want a permanent reminder of this incident. I will not be calling them back to complete the work. I will be calling someone who is competent.
Response from Jim Wagner Plumbing, Inc.
"(member name removed), I am sorry to hear about your experience! We do employ plumbers and sometimes they have a difficult time explaining the process to the home owner so they understand. I had tried to contact you with no response so here we are. The tub faucet is located in the wall. To replace the "fixture" you have to open either the tile from the tub side or the wall behind to access the faucet. The cosmetic pieces the handle and trim cover just screw to the faucet that is located inside the wall. When we are there to install the "fixture"or faucet a wall opening has to be performed un less your new fixture or faucet is exactly the same as your existing faucet and then you can remove and replace the handle and trim cover. The plumber not being able to identify if your new "fixture" or faucet was the same as your existing though similar were not. That's why he said he may be able to adapt the new to the old for less labor. Your fixture or faucet that you purchased didn't have the trim cover or the screws in the box. The trim cover you provided us that you went to the hardware store to get while we were there as stated in your review was a universal piece which will not fit. So after determining that your new fixture trim cover and handle will not adapt to your existing faucet we now determined if you wanted them replaced with what you had we would have to open the wall and change the faucet. You agreed, however we were still missing the trim cover from the original faucet box but had a universal that you provided but didn't fit. You also found out that the store you bought the faucet from couldn't provided you with the correct replacement faucet on account of you purchasing the last one hence the universal trim plate they gave you. So you wanted the plumber to wait at your home while you go and purchase a faucet. You also wanted the faucet replacement charge for the $700.00 which we had already 3 hours invested with waiting for you to go to the hardware store for the trim cover. My plumber contacted his manager and explained and we felt that the task "labor charge' wasn't enough for him to wait while you went back to the store so we instructed him to reinstall your old cover and handle so you had a functional bath tub, and for you to call when you determined if you could get all the pieces or a different style faucet for us to install. My manager also instructed him to begin the faucet replacement task cause he did have the faucet valve body, but like the plumber said he wasn't sure if you could get the trim cover or not and didn't want to start the install in case you returned with a different style faucet. I know this is all frustrating, and I will work with my plumber to help better explain that the faucet is in the wall. If the faucet box that you purchased had all the pieces in it we would probably be thanking you for a great review. Though you would have to have someone fix the drywall that needs to be opened to access the faucet. Thank you Greg"
Elaine L.
Sep 2014
unknown
Ariel D.
Jun 2014
Great!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Jim Wagner Plumbing, Inc. is currently rated 4.4 overall out of 5.
Jim Wagner Plumbing, Inc. accepts the following forms of payment: CreditCard
No, Jim Wagner Plumbing, Inc. does not offer free project estimates.
No, Jim Wagner Plumbing, Inc. does not offer eco-friendly accreditations.
No, Jim Wagner Plumbing, Inc. does not offer a senior discount.
Yes, Jim Wagner Plumbing, Inc. offers emergency services.
No, Jim Wagner Plumbing, Inc. does not offer warranties.