Jim Wagner Plumbing, Inc.

Sorry, but this is the worst company I ever had to deal with! No quotes over phone. $49.95 to come out and check the situation out. 2 guys come out with a clipboard. They Asked where the sanitary sewer was. Pointed across the street. The young guys leaves and sits on the bumper of the truck and starts writing a quote Didn’t open a cap or look at anything. The older guy was talking with my husband about his motorcycle. The young guy comes up with his quote. $565.42 for the first 45 feet and $181.57 for an additional 45 feet. We are at least 100 feet. I told them absolutely not. Way to much money just for rodding the clean outs in front of house. No discounts, no senior citizens, no military discount. NO NOTHING! They actually didn’t care and they still wanted the $49.95 for NOTHING! Didn’t even open the cap to do any inspection. They said they take cash or credit cards. We gave then cash and they didn’t even have change!! I ask myself WHY didn’t Ryan who answered the phone give us those prices? I guess they needed the $50.00 for lunch. So unprofessional and scammers! By the way I called another company out and they were awesome! Only $300.00 instead of Jim Wagner’s quote of $796.94

I called to inquire about a rattle in the garbage disposal and a slow drain in the sink. $50 to get him to flip on the switch and listen. He said the disposal is shot and would need to be replaced. A 1/3 horsepower was needed because anything stronger would not be ideal. They don't carry any 1/3 HP disposals. So after a quote for $500+ for GD replacement and $200+ for rodding the drain, the estimate all totaled was near $800! Paid the fifty bucks for the house call but declined to pony up the rest. Called a local handyman who opened up the disposal and removed the problem without replacing it for $40. works fine - and he unplugged the drain. Buyer beware of stings like this from companies who take advantage of customer ignorance.

Joe P was terrific. Installed the system on a Saturday morning at no extra charge. Explained everything and stressed the 24/7 availability if anything ever went wrong with the sump pump. Great communication skills.

First, called at 2:30 PM to make appointment. Told someone would be out next day, which was fine. At 3:30 PM, got a call saying someone would be out that day. This was a refreshing change from the first plumber we tried to hire, who canceled us and tried to re-schedule us for 3 days later so they could do emergency work (it pays more). Chris showed up at 4PM . He got straight to work. IT was done is about an hour and 15 minutes. He was polite, competent, and very efficient. We would recommend Jim Wagner Plumbing to anyone. As opposed to the "It's Done" people, they keep their appointments, and even show quicker if they can. Great work at a a good price.

No problems--Jason S was professional and informative

It was pouring rain ... The phone rang ... it was my mother in law ... Both her primary and her back up sump had failed and the water was starting to come in. I rushed to her house to try and revive at least one of the pumps, but alas ... they were dead. It's now 7:30pm in the pouring rain during the global pandemic, everything is closed, the water is rising and we don't know what to do Thank God for Jim Wagner Plumbing. From the first call, I knew we were in good hands. The dispatch was able to schedule Joe Pendolino immediately. Joe got there, assessed the situation, installed a temporary sump to get us through the evening and came back the next day with a full dual pump battery back up system. He was fantastic! I was so impressed with his workmanship that I had him install the same system at my house the same day. Jim Wager Plumbing is Commissioner Gordon and Joe Pendolino is Batman

Very well. On time and budget.

Chris and Dan are great, explaining everything. Dan came out due to a flex pipe leaking, and put new copper piping on water heater. Then, as my luck happens, the water heater died about two weeks later. Chris came out, is very friendly, works extremely hard, and cleans up after the jobs. I've had Chris out a few times before this last and he's practically family now. Julie and Jen in the office are excellent as well, sending me help as soon as possible. I highly recommend Jim Wagner Plumbing!

It went very well. The work performed was excellent resulting in both problems fixed. DanFlott was our plumber and he was knowledgeable and professional. We always use Jim Wagner Plumbing, Inc. for all of our plumbing needs whether they are big or small. I highly recommend.

I called with a plumbing issue in the morning, and Chris arrived in the afternoon as promised. He had the part on hand and replaced the pump that same day. He was very nice, professional and even made friends with our dogs.

On time, did a great job, left area clean. Greg also explained what had caused the problem so it won’t happen again. Very pleased with the service.

I've used them twice. Once to install a leaky expansion tank on my floor heater. First, the plumber (Dan) ordered the wrong part. Then he installed the tank but incorrectly. The pressure was set wrong, such that the relief valve flipped open and I just had to pay someone else >$200 to fix it. Earlier I had another bad experience with them. Greg, another plumber, told me my toilet tank wasn't leaking even though I heard phantom flushing. I had changed the flapper but there was still a problem; Greg said that wasn't it. So I was confused. When Dan came to do the tank I thought "OK, he's out here for the expansion tank and I'll have the him recheck." I then poured some food coloring in and it was in the tank immediately -- so yeah, it was leaking. I do think a plumber ought to be able to diagnose that. Dan, the plumber who installed the expansion tank told me it was leaking right away. So two plumbers, two screwups: wrong tank and can't diagnose a leaky toilet. Then I called the office to leave a message that I wanted to talk to the owner and discuss all this. Why write a mean review if they can make me happy? No call back, blown off. So now I have written bad reviews on several sites.

just moved in, old pipe broke Sunday AM. Tech out promptly, fixed problem quickly. Also gave me a no-pressure run-through of rest of plumbing system and what the age was and likely problems might be. Learned a lot and didn't feel like I was being sold anything, just taught.

RUN....DON'T WALK FROM EVER USING THIS PLUMBING COMPANY!! The plumber arrived and I proceeded to show him and explain what work needed to be done. He spent quite some time looking at everything, including the boxes of Kohler materials that were to be installed. He appeared quite unfamiliar with the parts included in the shower fixture boxes, and at one point told me I was missing parts. He then opened a duplicate box of the same fixture and realized that, in fact, no parts were missing; he just either didn't know what he was doing, or was negligent or incapable of reading the accompanying directions. He then proceed to inform me that a 2x4 in the wall would need to be cut in order for the new shower valve to be installed. After looking over everything, he estimated that the work would take approximately 4 hours. He asked if I would like an estimate before he did any work. Absolutely! Here is where everything went rapidly downhill. He turned to his "price book" to calculate the labor cost (clearly any additional minor copper parts or fittings would be nominal). He proceeded to give me a quote of $2,200!!!!!!! $1,100 per shower head!! ARE YOU KIDDING ME! I knew immediately that he was ROYALLY scamming me as I had already received other quotes but unfortunately those plumbers couldn't fit me into the schedule as soon as I needed the work completed. I was almost speechless! I told him that I was not interested. I asked him if he realized that he was charging over $500.00 an hour for labor!! He just looked at me and kept silent. He then looked back in his "price book" and asked if I would consider him doing the job for $1,900 for both showers. He said that was the lowest price his foreman would allow. NO! I told him he was so far out of the ball park with these figures and that I was no longer interested. He appeared rather flustered and asked "are you sure?" YES, scammer, I am positive! I thanked him for his time and walked out of my bathroom. He came down to the kitchen and provided me with a bill for $39.95 for the service call. He explained that I needed to sign it just to acknowledge that he was here and that I was paying for the service call. I signed it without giving it a glance over. He left and later when I happened to glance at the invoice, he wrote that he had quoted me a price of $786.32 per shower valve with trim! That would be a total of $1,572.64!! That is not only NOT the price he verbally quoted me....it is still so far out of touch with reality. $393.00 per hour for labor??? Long story short....a REPUTABLE, CONSCIENTIOUS, plumber with INTEGRITY, came to my home yesterday. They knew immediately what needed to be done....completely finished the job to PERFECTION in 1-1/2 hours! I was charged $232.45 (that included all LABOR and MISCELLANEOUS PARTS!) That's correct....$232.45! I had called Jim Wagner Plumbing on Wednesday, shortly after their plumber had left my home and told them they are scamming their customers. Of course, the gal I spoke to claimed that is not how they do business. ACTIONS SPEAK LOUDER THAN WORDS!! She explained she would fill out an "incident report" and get back to me the next day, Thursday. I never heard another word! NOT SHOCKED! I noticed their invoice states, "...Jim Wagner Plumbing, Inc. states and the owner recognizes that there may be other service providers willing to perform this work at a different price." SERIOUSLY? I would NEVER use this company....no matter how dire your plumbing needs. There needs to be a rating even lower than an "F"....because that is where this company needs to be.

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It was a Sunday night and my pipe was clogged and filled with drain-o. I didn't want to leave it in there until Monday afternoon so I called Jim Wagner Plumbing to come out. It was a 24/7 business. They did say they would come to clean out within an hour but the plumber was a bit surly. He really wasn't that professional on the phone. You could say borderline rude. But I put up with it because I was over a barrel and needed the clog cleared. Upon arrival he kept on talking and complaining about things in the world that had nothing to do with my clogged pipe. He even circled 5 times around the "Made in Mexico" that was printed on my Hot Water Heater (the problem had nothing to do with my HWH). He made several comments about the fact I lived in an older home that's on a slab. The entire cleaning process took one hour.  If he had shut his mouth the whole thing would have lasted only 20 minutes. No Joke! I understand that it was a Sunday night after 9pm but $370+ for all that was needed was a tad bit too high. In fact he said he would give me a discount for his surliness and putting up with him.  No such discount was given.  The clog was cleared but my memory of the event won't be. I am glad the clog got cleared, but the gentleman needs to be far more attentive to the job and to be far more professional.

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Nicor gas came out to my house because I smelled gas in the basement.  They found 2 minor leaks and they shut off the gas completely.  I called Jim Wagner plumbing to come out and repair the leaks.  They charged an emergency call fee, $99.00.   It was a little steep but that was ok because they were here within an hour, I would rather pay the fee than wait around for another company. Greg came out and was very nice, he did  a really good job explaining the situation and what needed to be done to repair it.  They have the prices listed in a big binder, so there's no surprises at the end of the service call.  He worked hard to fix the leaks in the cold basement!  I would definitely hire them again for any plumbing job.

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first thing I called them on New years day. he said it would be a4x the cost if that day due to demand. just to check it would be $300 bucks. rather then 40 as it should be. he said he would come do first thing next day for $40. he came, we told him there was a leak in the pipe and I think it is because of the nine we put in. he said it's $50 freakin dollars to just cut the wall and check. and $40 just to check. and then to replace a 1/2 ich pipe it cost us $260.. W**!!! right... on top of that he said he is a plumber and does not put back up the drywall... another W**.... and told him to check there was water coming out of another part of the roof.. he said that would be EXTRA... h*** no!!! the total bill was $350... my brother was home who ended up doing all this. if I was home this would not happen. this company straight up.. takes your money and provides no service...... they didn't even take his shoe of or put a bag on his drity shoes....... PLEASE DO NOT USE THESE GUYS!

We requested a service appointment to check our water heater than stopped working over Christmas. I called on a Friday afternoon and was able to make a Saturday appointment (next day). They called back a short time later and said they could come out that day due to a cancellation. Ryan, the technician, was very thorough in his examination and diagnosis. He didn't have the necessary part on the truck so we made a follow-up appointment for the next day to complete the work.
Overall, I was very happy with the knowledge and professionalism displayed by both the office staff and Ryan. They handled the warranty paperwork on our behalf. I would use them again.

Smelled gas in the basement and had Nicor come out to do a check.  Found that a valve to my dryer was leaking and they shut off the gas to the house.  Called a few plumbers on a Saturday morning and Jim Wagner Plumbing was the only one who answered their phone. They had Ryan out within an hour. Very friendly, informative, and professional!!! In and out in under an hour.
Would highly recommend Jim Wagner Plumbing, but especially Ryan!!