Build By Design Inc
About us
One stop Contractor for your remodeling needs.
Business highlights
Services we offer
& residential electrical services, Basement finishing, bathroom renovation, kitchen remodeling
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 12% | ||
| 14% | ||
| 3% | ||
| 8% |
I would highly recommend Andrew/Build by Design. We initially hired Andrew to finish our basement. He has great ideas and allows you to visual them through CAD drawings with his quote. We found him very easy to work with. When another contractor failed to show up to run water, gas and electric to the outside of our home prior to the basement being complete, Andrew helped immediately. The quality of his work is very high. Our basement already had a finished fireplace. We had leftover brick from construction and Andrew was able to use that to create a wine storage area and wood holder on each side of the fireplace that look original to construction. If we requested small changes during construction, he was happy to accommodate. Since the completion of our basement, we've hired Andrew to install crown molding and chair rail upstairs and plan to use him to make some modifications to our kitchen. There is really nothing he can't do. We could not be happier with his work.
Build By Design did an outstanding job. The team was punctual and delivered on the project as promised. We put in a theater room, a full kitchen, a full bathroom, a bedroom, a workout room and a storage area. The quality is excellent and is a great addition to our home. I would highly recommend Build By Design to anyone looking to perform home improvements of any kind, specifically a basement that needs updating.
His work is impeccable. Their care and attention to my home was excellent. The price can't be beat!
I can't imagine it could be done for less had I done it myself.
Nonetheless, I highly recommend.
"As a owner of Build by Design I like the fact that we could return your Basement to the normal usage after it was flooded. I am glad the completed job has high level of quality and met your expectations. Thank you"
"Thank you, for giving us a chance to build your dream place in your house, I am slightly jealous as the features that we completed in your basement ( such as sport bar with espresso cabinets, home theater for 12 guest, and much more) are desired by me for the years. And I hope our design & construction skills building those, brought the Basement to the High-End level. Thank you"
"We are proud that your new Basement turned up more spectacular, than 3D pictures showed. I always mentioned to the Home Owners that after finishing it is a get away within comfort of your own house. I like the fact that your Lower Level became such for you, with all the custom features including: Custom Wet Bar, Home Theater, Gym, Office, Bedroom, Full Bath, custom trimwork and much more. Thank you"
Our only criticism seems to apply to most contractors, and that is spotty communication. We would be told something would happen or be done on Wednesday, and it might be Saturday or sometime the next week before it actually happened. So the job took a little longer than expected, but we were not in a big rush, either.
When the project did start it took 10 WEEKS to finish instead of the estimated 3 WEEKS. The delays I found acceptable and accommodated for the days when Andrew would not show up (no notice) or have multiple excuses. I provided drinks and food for Andrew and his crew. When they missed deadlines and didn't show up, I kept a good attitude and made sure the relationship remained cooperative. I tried to be as communicative and understanding as possible. However, Build By Design Inc's professionalism, punctuality, and responsiveness were all severely lacking.
The BIGGEST PROBLEM however is that Build By Design Inc improperly installed my shower floor. The shower pan liner is leaking and the concrete shower floor is cracked. I've had two insurance adjustors and multiple contractors (including Andrew) agree that it is an installation problem. Installation problems are usually covered by warranty.
Andrew's solution was to have me pay $950 to cover HIS warranty. That's correct Build By Design asked ME to pay for their contractually provided warranty (less than a year after installation). He wrote "I do not have enough profit to cover damages like this". Now, I don't have a working bathroom. Why would I pay for them to install the floor a second time?
I'd advise against using Build By Design as they do not back the work they do.
Expect to pay for any mistakes they make. They don't honor their warranty.
"As a owner of Build by Design I proud of the remodeling work that I did in your house, the quality of work in your place was exceptionally high, but unfortunately my warranty does not cover the existing structural defects, SUCH AS WEAK FLOOR JOISTS, that created the bouncing of the shower plywood and crack in the shower floor. The way to help the situation is simple - DOUBLE JOISTS TO ENCREASE THE SHOWER FLOOR, and new shower floor, that will involve $950 budget - FARE PRICE, based on the work that I already completed in your house. As for the terms 10weeks (realistically took only 8weeks) instead of 3 weeks - some delays with the cabinetry that needed to be custom order . Also, you added a lot of projects thru out the house, such as ELECTRICAL: new can lighting in multiple rooms - aprox. total of 24, bedroom ceiling fans, involved work from attic and new electrical piping - total of 5 rooms. Multiple ceiling paintings. It all takes time, and I completed all of it from A to Z. Now, when you got this floor crack because of the structural house problem, you bringing it up to the public and blaming me of not covering it with my warranty, but solution is very simple - REPAIR JOISTS UNDER THE SHOWER, that I will be glad to help you with per budget that I mentioned. Thank you"
with liner were done by Andrew which in the end turned out quite poor. He allowed his apprentice to cut the tile, molding and do the grout work. After investigating this person's experience, we found out that with 3 years of apprenticing, this was only his 3rd tile job and Andrew was not on site when he was doing this work. The cutting left a lot to be desired. Again quite poor at best. I felt we were a part of his learning curve. Their clean up was awful. They left dust and sand trails everywhere and I am still cleaning up after their messiness. They took minimal care in respecting our new fixtures as they chipped in multiple places our brand new sink. In the end the shower tiles were placed unevenly. I am truly disappointed in their work. Andrew expected to get paid for some work not on the initial bid. I told him my wife would have to inspect the job when she got home. We have not heard from him since August 2nd. I think that says it all. I would hate to see another family put through this level of poor workmanship and would ask Angie's List to remove this company.
"Thank you very much for giving us such a hard experience on your bathroom project. Sometimes it does not depend from the Contractor the Customers Bossy attitude regarding the Remodeling, but it does ruin the relationship between both, and makes Contractor doing his work without the passion. To make the long story short, remodeling people crews need to have welcome attitude, and you will see that amazing results can be achieved. Again I appreciate your being interested in remodeling your Bathroom, and experience I got from this project. Good luck on your future Kitchen Project. Contractors be aware of poor welcome atmosphere in this House."
Licensing
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