AdvantaClean of DuPage County

Excellent. Frank from Advanta Clean Naperville did an excellent job.

I had AdvantaClean recommended to me by my insurance agent after we had problems with our original restoration company overcharging for drying and their extremely slow and sloppy effort. Unfortunately, our problems did not go away. The most important thing to us was getting the main floor of the house livable (flooring, kitchen back together, and toilet) as quickly as possible- our family of 5 had been living in a hotel for a month at this point! We made it quite clear that speed was first priority! They did clean the mess left by the first company quickly. But, after that, it was delay after delay! We had to find and pay painters ourselves because their painters weren’t available for a week. We ordered the flooring prior to hiring them. And, in spite of having a confirmed delivery date and a promise from the contractor that someone would be able to install them as soon as they were cured, no one was available until a week later. After several extra days of constant nagging, the contractor found someone (not one of his preferred guys) to “do us a favor” and install after hours. This exact scenario happened again with the kitchen cabinets. We even did all the unboxing of the cabinets ourselves in order to help them “fit us in.” Each time “his guys” weren’t available, despite having several weeks to schedule it. We were made to feel like we were rushing him into doing an inferior job, and he was always doing us a favor by getting someone else to do it. Everything we had ordered arrived on time and they had weeks to schedule! And, again, my family had been living in a hotel for almost 2 months by that point… our dogs were being boarded! Every day was costing us more and more money and stress! We also wound up hiring an electrician friend and our own plumber since his guys weren’t available until after we needed them to come (and, there was a significant price difference). Ultimately, we decided to not have AdvantaClean continue on to finish restoring our basement playroom and office. BUT, somehow, the bill we received was almost $4,000 MORE than was originally agreed upon by the insurance adjuster and the contractor. Both the adjuster and I have repeatedly asked AdvantaClean for a more broken down invoice to see where the discrepancy is, but neither of us has gotten anywhere. Instead, AdvantaClean had a lawyer send us a letter threatening to put a lien on the house if we don’t just pay what they say we owe them. Ultimately, I was given the impression that they feel like they lost money on our job because we didn’t use “their guys” and it was “rushed.” The contractor, Dave, was actually a really nice guy- but, AdvantaClean is really raking us over the coals. Do yourself a favor and look for someone else!

Jerry was incredible. He spent quite a bit of time walking around, inside, and all throughout our home listening to our concerns and inspecting all of the areas for any signs of mold. In the end, he determined that there was little to no concern for mold and recommended against formal testing, offered some simple solutions to get rid of a couple spots in our garage, and charged nothing since he didn't actually test or service anything even though he provided an insanely helpful service! We will definitely recommend him to everyone and we will definitely use him again in the future should we need his services!

Very positive experience.

Clean, on time, professional and friendly. No chemicals were used, and they left our house in a clean condition. The owner Jerry is a great guy to work with. Highly recommended!

excellent.

They did the job, I sold the house, can not provide feed back on results

They performed a test and helped us resOlvera the problem to the best of their ability.

Work was done quickly and the results ware better than I even expected

They were very efficient, pleasant, and professional. They made sure to keep everything covered and clean. They did a really wonderful job.

finished in 1/2 the time estimated. Negative response to price adjustment

They were prompt, courteous, clean, and did a great job. The attic looks brand new!

To make a long story short we had black mold in the basement of my parents house that needed to get on the market. Not only did the owner come out to inspect and view the original estimate of the house, he came out to do the heavy duty demolition of the finished basement. Both the owner and project manager as well as the guys doing the cleaning took the time to go over what was involved. What made me choose this company was not only their advice and knowledge but they were the ONLY company (I had 3 mold companies out for estimates) who asked to see the attic. I was very confused as why they wanted to see an attic when they were here for a basement. After viewing the attic it was determined the mold was there as well. It never dawned on me to have the attic checked but they thought of it. Such a thorough, honest, hard working, reliable, knowledgeable company. I would recommend them 100 times over! I can't begin to thank them enough for all of their hard work!

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Gary was prompt, honest, courteous, and saved us hundreds of dollars compared to a competitor's bid (turns out this competitor was trying to take us to the cleaners!!).  Plus, they have the technology to inspect your walls without having to drill into them, a huge benefit!  I highly recommend AdvantaClean of DuPage County

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Working with contractors can just be a nightmare, but these guys are AWESOME!!!! Everyone from this company is just so professional and kind. They go out of their way to make each encounter excellent. I have worked with both ServiceMaster and another contractor, and AdvantaClean just seems to come from a totally different world. Quality, cleanliness, care of my home....I just can't say enough good things about them!

He was very thorough and professional. He was careful to explain what was wrong, how we can fix and what can prevent future issues.

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