M WATSON INC

Terrible overall

All of the brick was ordered with lugs so my steps looked unfinished with exposed lugs. I had lighting put into the Creta stone steps; however, the lights gathered water and mold. My father said he would run the gas line for the fire pit. Mark took this to mean that my 71-year-old father would order and install the electronic ignition mechanism as well as run the gas line. I was left to retrieve the lava stone and purchase the ceramic logs myself. The contract said fire pit- I thought it would be a functioning fire-pit. Mark worked to correct the problem with the brick lugs, only we couldn't find a match. I purchased limestone and Mark installed it free. He said he would drill drainage holes in lights for better drainage. 5 bushes were in poor shape- I paid for them to be replaced despite a guarantee. A worker replaced a wrong bush and ruined the new one cutting it to match. Calls to complete lighting and bushes are met with excuses and no-shows. This has been a 1-1/2 year nightmare.

All of the brick was ordered with lugs so my steps looked unfinished with exposed lugs. I had lighting put into the Creta stone steps; however, the lights gathered water and mold. My father said he would run the gas line for the fire pit. Mark took this to mean that my 71-year-old father would order and install the electronic ignition mechanism as well as run the gas line. I was left to retrieve the lava stone and purchase the ceramic logs myself. The contract said fire pit- I thought it would be a functioning fire-pit. Mark worked to correct the problem with the brick lugs, only we couldn't find a match. I purchased limestone and Mark installed it free. He said he would drill drainage holes in lights for better drainage. 5 bushes were in poor shape- I paid for them to be replaced despite a guarantee. A worker replaced a wrong bush and ruined the new one cutting it to match. Calls to complete lighting and bushes are met with excuses and no-shows. This has been a 1-1/2 year nightmare.