Illinois Restoration Services

Worked directly with Jim Sharp - President and Jeremy Lohrens - VP. - Very prompt to inspect and send estimate. - Work completed in a reasonable time. Pictures of completed roof sent via email. - All seemed good until multiple leaks began. Then the NIGHTMARE BEGAN.- Customer Service and response time was HORRIBLE. - The issues have been going on for a year with no resolution or attempt to fix. They have denied responsibility for the work (see below for details) and are now ignoring all contact from me.- They do not have the skills to work on roofs with skylights.- Hard to believe this treatment isn't because I am a woman. I highly doubt they would treat a man this way. Details: - I asked with Jim Sharp - President and Jeremy Lohrens - VP very specifically whether shingling a roof with skylights concerned them (some roofers weren't interested in job due to skylights). They said they have worked with skylights for years and had no concerns at all. They also had a glass guy to work on the skylights that had lost their seal. - Estimate was approx. $14,000 (excluding glass for skylights). This was about $2,000 higher than my other 2 bids but Sharp came across as the most confident about working with roof with skylights. I trusted him.- Work was completed in August 2015. Sharp emailed me pictures of the completed work since I was out of town on the last day of work.- 2 leaks from skylights. One in Sep 2015 repaired quickly by Sharp's roofing team. One in Apr 2016 repaired by glass guy while he was working on a cracked skylight. No further issues.- Water stains on ceilings of various rooms of the house began 7 months(Mar 2016) after roof installation.- Sharp dealt with issues over text and email, did not come out to inspect. He said it wasn't related to leaking but a condensation issue due to lack of insulation. Sharp misdiagnosed this completely.- I hired someone to blow in insulation and repair drywall, it rained and leaking continued (Nov 2016).- It took Sharp a month to get someone to come and inspect roof (Dec2016). A roofing supervisor and Lohrens (VP) found issues with caulking around skylights. After showing me pictures of the issues, I was told they used the wrong caulk and it dried and cracked. I was told Sharp would get back to me with a solution.- I waited one month and finally got a hold of Sharp (Jan 2017). He said he was not convinced his team did the caulking. I was APPALLED. He was going to talk to his guys and get back to me the next day.- Next day, I get an email from Lohrens that the leaking was a"maintenance" issue and they would fix it for $1400. I called him immediately and he said they were not convinced they did the work. Well, I had pictures sent to me when work was completed back in Aug 2015. You can clearly see the bad caulk job. When I told Lohrens I had these pictures, he asked that I email those to him. - I haven't heard back from Sharp or Lohrens (now Mar 2016). They have ignored my calls and email. I documented everything, all texts, emails and phone call history.- Since then I have hired a skylight expert to fix my issues and a contractor to repair the inside ceiling damage.- HORRIBLE experience. 6 of 14 skylights leaked. I can't even escalate since I am dealing with President.

Summary: - Worked directly with Jim Sharp - President and Jeremy Lohrens - VP. - Very prompt to inspect and send estimate. - Work completed in a reasonable time. Pictures of completed roof sent via email. - All seemed good until multiple leaks began. Then the NIGHTMARE BEGAN. - Customer Service and response time was HORRIBLE. - The issues have been going on for a year with no resolution or attempt to fix. They have denied responsibility for the work (see below for details) and are now ignoring all contact from me. - They do not have the skills to work on roofs with skylights. - Hard to believe this treatment isn't because I am a woman. I highly doubt they would treat a man this way. Details: - I asked with Jim Sharp - President and Jeremy Lohrens - VP very specifically whether shingling a roof with skylights concerned them (some roofers weren't interested in job due to skylights). They said they have worked with skylights for years and had no concerns at all. They also had a glass guy to work on the skylights that had lost their seal. - Estimate was approx. $14,000 (excluding glass for skylights). This was about $2,000 higher than my other 2 bids but Sharp came across as the most confident about working with roof with skylights. I trusted him. - Work was completed in August 2015. Sharp emailed me pictures of the completed work since I was out of town on the last day of work. - 2 leaks from skylights. One in Sep 2015 repaired quickly by Sharp's roofing team. One in Apr 2016 repaired by glass guy while he was working on a cracked skylight. No further issues. - Water stains on ceilings of various rooms of the house began 7 months (Mar 2016) after roof installation. - Sharp dealt with issues over text and email, did not come out to inspect. He said it wasn't related to leaking but a condensation issue due to lack of insulation. Sharp misdiagnosed this completely. - I hired someone to blow in insulation and repair drywall, it rained and leaking continued (Nov 2016). - It took Sharp a month to get someone to come and inspect roof (Dec 2016). A roofing supervisor and Lohrens (VP) found issues with caulking around skylights. After showing me pictures of the issues, I was told they used the wrong caulk and it dried and cracked. I was told Sharp would get back to me with a solution. - I waited one month and finally got a hold of Sharp (Jan 2017). He said he was not convinced his team did the caulking. I was APPALLED. He was going to talk to his guys and get back to me the next day. - Next day, I get an email from Lohrens that the leaking was a ""maintenance"" issue and they would fix it for $1400. I called him immediately and he said they were not convinced they did the work. Well, I had pictures sent to me when work was completed back in Aug 2015. You can clearly see the bad chaulk job. When I told Lohrens I had these pictures, he asked that I email those to him. - I haven't heard back from Sharp or Lohrens (now Mar 2016). They have ignored my calls and email. I documented everything, all texts, emails and phone call history. - Since then I have hired a skylight expert to fix my issues and a contractor to repair the inside ceiling damage. - HORRIBLE experience. 6 of 14 skylights leaked. I can't even escalate since I am dealing with President.