Value Floors & Cabinets

My husband and I are giving our kitchen a facelift. So far we have just completed the countertop and sink/faucet stage. We highly recommend Value Floors And Cabinets I can't say enough good things. They have been super friendly, efficient, attentive, knowledgeable and thier prices are beyond fair.

I ordered kitchen cabinets. One of the cabinets arrived extremely damaged. They refuse to take it back and refund. I have attached a picture. Their solution is to offer a touchup kit when I bought brand new cabinets. Avoid

.Horrible! could not be worse. had to reinstall cabinets as they had them all screwed up. They showed up without a kitchen blue print plan and just put them in any order, which of course was wrong. They chipped the cabinets and nicked the walls. They installed the appliances wrong, damaging the dishwasher and it had to be reinstalled. They were clowns but creepy ones. The credit card company alerted us they were helping themselves to more money than they had coming by using our credit card. We had to close our card to avoid them. In the end they measured wrong and the big appliances did not fit the spaces. They decided to shave off parts of the cabinets to make the appliances fit. Run!

The salesman, Jay, came over to our house and brought samples of the granite. There were about 20 different colors of granite for us to choose from. The pricing seemed reasonable and the we liked one of the samples, so we signed a contract. I changed my mind twice about the type of edge that I wanted on the countertop, and I stopped by the shop twice just to make sure I was happy with my choice of color. About 7 days later the granite company owner came out to measure my old countertops. They were ready to be installed a few days later. The granite installers arrived early on a Saturday morning and removed the old countertops and put them in my garage. The installation of the new countertops went smoothly. However, after they left I noticed a few problems. There was a gap between the backsplash and wall that should have been caulked, and the granite was not sealed even though the installers assured me that they were. We waited for hours for a plumber to show up to install the faucet, but no one ever came. We called the company and was told that no one could come that day, but someone would come the next day. Someone from the company then came out to remove our old countertops from the garage. The plumber did show up the next morning, and someone else came out the next day to caulk along the backsplash. Everything turned out nicely, and the new countertops look great, but I give this company an average rating because we shouldn't have had to call the company and wait a day for our plumbing to be hooked up and to get the backsplash caulked.

Once the contract was signed, Pandora's box was opened. Jay delayed the start date by a week with no apologies. We were told only family would do the job which was untrue. Wood was cut in the house which was not allowed. The upstairs was a nightmare. A job Jay said would take a day took 3 months. They were installing unfinished stair-nosing which did not match the pre-finished wood. They finally ordered pre-finished stair nosing and attempted to charge us an extra $400. When we told them that the subcontractor was doing a horrible job, we argued for 4 days before Ron, a co-owner, came to finish the job. Ron was nicer but we got the feeling that he also did not have a strong commitment to quality. We found another cracked board which he refused to replace. When it came to final payment, Ron gave us $100 off for the problems we had then I took another $50 off for the cracked board. Believe me, the $100 did not come close to all the stress and lost time dealing with this company.

The following is a summary of Value Floors and Cabinets lack of customer service and professionalism. 1. The Subcontractor measured our center island wrong and we had to complain to Value Floors to have it repaired. 2. They did not clean up all of the old material. 3. Most importantly the wall backsplash did not sit properly up against the back wall leaving a gap, which they covered up with excessive caulk. 4. They changed the agreed upon price after we had to cancel the floor installation due to the granite nightmare from $4395 to $5250. 5. After the contract was signed we did not have any representation from Value Floors only the subcontractors. We believe the whole matter could have been resolved if they would have given us our options upfront, or at very least came out and inspected the work of the subcontractors for themselves, which to this day both Jay and Rich refuse to do. We might as well hired the subcontracters directly instead.