A To Z Flooring

Installation performed by 3 men with thick accents. Said it would take 2 days but they completed in 1 day. Later in the year the wood pieces started to bow and shift on the floor creating large gaps. This contractor will not return calls or emails once they get your money. I was at Lumber Liquidator branch 295 and listened as one of their salesmen left Liviu (owner of the flooring company) a very loud and stern request telling him to call us. Nothing happened.  Lumber Liquidator sent an inspector over and the report came back detailing very shoddy workmanship. Staples at 52" vs. standard 12", ends of some boards not stapled,  Improper wood cuts and improper expansion around a banister. As our attorney has indicated, this report is very damning and will speak for itself.

From what a salesman Lumber Liquidators indicated this company may be calling themselves Art Décor and the present time but they are still listed as being out of Lindenhurst

We will now have to hire another contractor to repair this mess and let our attorney handle getting our those costs remedied through a legal action

unknown

Arrived on time; only one crew member spoke English.  They started removing old flooring; I had to tell them to remove old flooring in coat closet, laundry closet and bathroom as well.  They did their sawing outside right in front of our open garage door (they needed access to electric) and the wind blew loads of thick dust inside the garage, coating everything.  It would have been far better if they had set up on the lawn with an extension cord or at least closed the garage door 3/4 of the way.
Installation took 2-3 days; we had an argument about how the stairs should be installed at the top.  

They cut the stairs back too short (another story in itself) and wanted to leave the 2nd floor carpeting hanging over the top stair and the flooring starting on the 2nd step.  It made the top and 2nd step very, very short and narrow; very much a falling hazard.  At first everything "was impossible" to do differently, but I persisted and the foreman finally agreed to change it to my specifications.
I am very disappointed that they installed the flooring between the living room and the rest of the 1st floor (a small townhouse) with dividers, instead of making it all one flowing floor, from one room to the next (there are no doors).  It doesn't make sense why it was done that way.  But, that was the least of my complaints.

When the trim around the stairs was installed, there was a hideous, uneven vertical section on the outer wall of 3 pieces of white wood in different widths and lengths, right by the front entryway where it would be constantly visible.  It was near the bottom of the stairs, where they curved around to meet the first floor.  It literally looked like a child had hammered them onto the wall any which way.  It took a lot of arguing to get that changed...I had to call the owner to come out to look at it, as the workers claimed it was impossible to do it differently (which to me, means they don't want to do it differently, just get it over with as fast as possible).  First, they tried to tell me it would look fine once the trim was painted, but that would definitely not cover the fact that it was 3 differently sized crooked pieces, where one straight piece would work if done correctly.  Even after the owner told them to change it, I still had to argue with the installer.  It was a simple matter of sanding down an edge slightly and fitting one piece of trim over it.   
 
It seems to me that a flooring company should have at least one finish carpenter to do these things correctly, or at least, supervise.  I was told that no, none of them were carpenters, they only install flooring.  If that was the case, then why did they contract to install all the trim as well?  They refused to install new sidewalls on the stairs (claiming they would have to rebuild the entire staircase, which is completely false).  So, I have old beat-up sidewalls next to new flooring.  After the fact, I found out it actually would have been an easy installation, but they just didn't know how or didn't want to do it.  I found them very uncooperative and unwilling to do things differently.

The trim around the rest of the flooring was done inconsistently, with some pieces not cornered (miter joints) well at all and some pieces not even nailed or glued down.  We had to finish that ourselves when we discovered that...I really didn't want them back in my house after all the fiascos.  

I found the workers rude and sullen from the beginning, so I tried to stay out of their way, which was a big mistake.  Thankfully I caught the details about the top stair and the stair trim in time.  Language was a big barrier, because all but one worker spoke only Russian.  The rest of the flooring is fairly OK, but the glaring details still bug me (especially the short stairs and the room divider pieces).  The flooring around the fireplace/mantle surround is also not very good.

The reason I give them an F for responsiveness is that three pieces of stair bullnose have fallen off 9 months later (no holding tracks were installed at all, so they are only held on by glue).  I have spoken to them about this and sent a text to the owner, but they are not responding whatsoever.  Guarantees and warranties mean nothing to them.  I had to hire another person to inspect the stairs and re-install the bullnose.  After having the repair done, I found out that the stairs and flooring was installed with a lot of mistakes: the flooring is not level, it's missing necessary pieces, transitions were done incorrectly, etc., which is no surprise.  I definitely do not recommend A to Z Flooring.  Save yourself a load of headaches and hire someone with integrity and proper training.

A to Z Flooring were the installers contracted by Lumber Liquidators to install our hardwood laminate floor. The installation went great.  The main installer and his assistant were punctual, professional, and did a great job installing the floor.
Their work looks spectacular and they were conscientious about making sure "small" pieces like the cable chord and vents were handled as best as possible. Their manager came to check in on the installation and progress of job as well.
In addition, they were careful about putting the furniture back and cleaning the work area.  I was very pleased with the job and their work.

unknown

We purchased our floor from Lumber Liquidators in Kenosha.
They sent out their subcontractor A To Z Flooring for measuring and install.
After a month or so of doing other construction in our house to prepare first, A to Z was contacted to go ahead with the job.
They unfortunately lost the measurements for a couple of days and then found them but still had to come out to remeasure since they combined all the measurements together. They had no idea on what to order or tell me.
I was told they would be able to pick up the flooring from Lumber Liquidators. This was not the case as they explained that they don't really like to do this.
Lumber Liquidators told me this was false and they just did not want to do it.
I would have paid a fee, that would not have been a issue.
They wanted to charge me a almost two hundred dollars to install a half hours worth of floor board that they also refused to pick up.
Finally, there were to two pieces of furniture in the room that they stated they would slide over.
Since they were not given the floorboard job, they decided to raise the price by 50.00 for moving the furniture to another room which NEVER took place.
I ended up having to write two separate checks.
Then they refused to take with the small amount of flattened boxes away unless I wanted to pay a extra charge.
I have no problem with Lumber Liquidators but there is NO WAY I can recommend A To Z as they nickel and dime the customer to death.
Very Unfair.

Great!! Livio was called in by Lumber Liquidators Home Store after we had to fire our installer at the absolute last minute. Livio came in and agreed to install ASAP (since we were living in basement with all our stuff piled around us) for the same cost as the installer we fired. We agreed on a few days after he showed up and then he called and mentioned that they had a cancellation and could get floor done even sooner. The men that showed up really did not speak much english but were extremely nice and very hard workers. These men know exactly what they need to do and you could tell they were very experienced. They started at about 7:30 am and went all day until the job was done about 7:00 pm. Very hard working. The floor was put down perfectly with the baseboard. We only had issue with one single board which Livio will take a look at soon and I'm sure he will correct it. It is slightly not level...looks pretty easy to fix. I tried to give these guys coffee or pop and they refused all and just worked. Great group of men and they really stepped in and made a bad situation turn out for the better. Livio is professional and friendly. Definitely would call them for the rest of the flooring we are planning to do. I did slip both men a nice tip for doing such a professional job.

Does:
- Be there during installation
- Monitor installation closely
- Ask for someone who understands and speaks English

The service person called us within an hour of purchasing the floor to set a date for the installation estimate. The estimator was on time and knowledgeable. We accepted the quote and set a date for the install. The installers showed up on time and were very professional. It took two and a half days.The floors look great.

Horrendous! On July 13, 2012, installers came to my condo to install Morning Star Bamboo Hardwood Floors in master bedroom and master closet..this should have been a ONE DAY JOB. At noon, workers went to lunch. I looked in bedroom and noticed a deep, bullet sized hole and 2 foot scratch on one of the bedroom walls. I immediately took pictures and sent to A to Z Flooring Office. When workers returned, the older worker was holding a wrapped hamburger in his hand and began eating it as I questioned them about the hole in the wall. He said, "It was already there." I pointed to the buckets of paint I still hadn't put away...painter was at my home July 2! He then said, "I will fix." Since I did not have any more paint of that color, he had to buy it and repair the hole the following day, which was Saturday, July 14. They arrived on Saturday around 1:45 pm, knowing that they had to be done and out of here by 5pm (condo rules). They rushed to cut baseboards, quarter rounds, and planks in closet. At 4 pm, the worker who was more proficient in English said, "You need more glue." He was about to lay the last plank! I was assured that for 280 square feet, three buckets of Mapei Adhesive was more than enough (per online expert at Lumber Liquidators; I printed the conversation as proof." Since Home Depot did not sell small buckets of Mapei Adhesive, I was told to purchase Liquid Nails. I raced home so that they could be out by 5pm....I was handed a paper to sign and make final payment; but, because if was almost 7 pm, I had to pay online. I was told not to step on floors for 24 hours. I asked when they would return to remove the blue tape they left all over my closet. The installers said they would have to "check the schedule." The following day, a Sunday, July 15, I noticed several smudges all over bedroom floor. On Monday, July 16, I called A to Z Flooring, Inc. to report the problem. The receptionist, Alicia, emailed me 3 suggestions: Mineral Spirits, Goof Off, or Paint Thinner. Again, I drove to Home Depot, and bought Goof Off Liquid. I opened the container, which had a VERY STRONG ODOR, and tried it on a smudge left in my living room...it did not remove the smudge. Since I have asthma, I did not want to continue using this product and decided to call Alicia again. She emailed me saying that she would send the same two guys that had installed my floors to scrub the smudges...I immediately told her that I would not let them in my home. She sent "CREW 2" on July 27. They were scrubbing on their hands and knees for 90 minutes with no success. (Not for lack of effort!) I immediately called Alicia AGAIN to inform her of the situation. At this point, I wanted to speak to a manager; she said he was "out of town for two weeks." She offered to send "RAUL", my estimator and person who recommended A to Z Flooring to come and inspect my floors and installation work. The morning Raul was supposed to arrive, I got an email from Alicia saying that Raul would not be coming to my house. Her manager said that the adhesive could be removed. She AGAIN sent "crew 2" on August 9 as a SECOND ATTEMPT to remove the smudges. The men arrived with an electric hand held buffer, which AGAIN DID NOT REMOVE THE SMUDGES. I emailed Alicia (A to Z Floor receptionist) AGAIN, to tell her that this second attempt had failed. She emailed me saying that the A to Z Flooring Manager would come and personally inspect my floors as well as the installation job on Monday, August 20, between 10-11 a.m. On Saturday, Aug. 18, I received an email from ALicia saying that the manager can not come on the 20th and suggested August 22. I responded by email saying that this is the second time someone is supposed to come and they do not show up, please make sure manager comes on Wednesday, August 22. My sister was home with me when manager arrived. He immediately told my sister to be quiet, "he only talks to the customer." He was an extremely RUDE man! He mentioned my various emails with my complaints...to which I said, "I think I have a right to complain, look at this...does this look like a professional installation to you?" He became irate, shouting so loud, I think my neighbors heard him! He shouted, "Kill him then, kill him!" He was referring to the installer who damaged my wall, smoked on my balcony, ate a burger while denying the hole in my wall....to which I responded, "I DON'T KILL!" It was a VERY TENSE few minutes, to say the least! Eventually, he said, "Since you will not want my men to clean floors, you can look for company yourself." He wrote a proposal which states that I will hire a cleaning service to remove the "spots" in bedroom and closet, I will hire a local contractor to remove damaged baseboards and quarter rounds and install new baseboards and quarter rounds, also at A to Z's expense. Labor will also be covered by A to Z FLooring, Inc. Upon my sister's recommendation, I became a member of Angie's List today, August 22, so that no one EVER has to go through this horrendous experience again! Unfortunately, my floor issues are not over. I will search for a hardwood bamboo floor cleaner on Angie's List; at least I know the workers are professional, neat, and not rude!

Yet to begin.

They did great. The price included the flooring. They were very prompt. It was easy to work with them. They worked quickly and neatly. They were not a problem to have around. I noticed a little splinter in a piece of wood, which I think is just the wood, but I have to call them on that. I have a warranty on the installation for a year so I intend to call them so I haven't found out how they follow up yet. They did an excellent job and I am very pleased with the quality of work. I've had other flooring work done before and theirs was superior. I would consider using them again as long as they follow up on this warranty.

A to Z was contracted through Lumber Liquidators installation division as we bought the flooring through LL. Prior to purchasing the flooring, A to Z measured the space, submitted a firm estimate with a materials needed list. The estimator also had us install plywood over the sub floor prior to the installation day. Once the flooring was purchased and sat in our home to become acclimated, A to Z performed the installation. Please note that this job was part of an overall second floor renovation, so there was no furniture, casements or baseboard molding to contend with. This is something that you would have to consider would be in place if you were doing new flooring that wasn't part of a renovated space. The crew showed up on time and 2 guys did the installation and clean-up in under 4 hours. Excellent job.

A to Z started on time and finished early. Scheduling was through a third party service which added some complexity, but George did the estimate in person and oversaw the work. I am very happy with the finished product. The only thing that could have been better was they did not do a thorough cleanup of the dust created when they removed the tile flooring.

They were perfect and I would use their services in the future too.

Very satisfactory experience from receiving the estimate to completion of work. 2 man crew did the carpet removal and began installation on the first day of work and one man finished the job the 2nd day. Very professional approach to performance of work and detail. Not a lot of noise and did a great job of cleaning up on both days. Work was performed as promised and completed in a timely manner. Very pleased with their work from the no pressure estimate and very detailed estimate. They suggested another company to suppy the materials that they work with(Lumber Liquidators) who gave the best price I received for the supplies--wood, etc. The A to Z guys picked up the wood and supplies and delivered them to my house for an extremly good price. They were fast, precise and finished on time. I only wished they would have hauled away the old carpeting etc., but I knew this up front and that was not a problem. Very pleased with their work and would use them again and suggest them to friends.

They did a fantastic job. They were able to get out to us right away. There were 4 workers doing the job. It was an all day project. They cleaned up very well after themselves. The floor really looks great.

This went very well. I have already recommended the company to friends and family as well as the Bellawood flooring we used. Workers were very easy going and worked very hard on the whole project. There was a lot left over for us to get rid of, but that was the option we chose when we said that we would take care of the waste disposal. Cleaned up most of the dust and grime before they left and the new flooring is beautiful.

Livio is always on time and does what he said. The job was finished in about 6 days with crew of 2. The crew did a great job through out the house. They cleaned up after the job. The price was reasonable. The nail down is about $2.50/sq. ft. The glue down is about $2.75/sq. ft. They removed the carpet and tacks on them one by one. Carpet was rolled, taped and stored as instructed. We are very happy.