Ravinia Plumbing, Sewer, Heating & Electric

It was excellent. They came out out on Sunday and It was an emergency call and they fixed it that day. They went to their warehouse to get the parts and they didn't charge extra for coming out on Sunday.

Plumber rodded out the line. Took about 1 1/2 hours but worked well afterwards

They were excellent. They save me haven't buy a new furnace, because the previous provider said that is necessary and the furnace wasn't that old. So imagine how grateful I am. In fact we made an arrangement that they will take care of my air conditioning.

They were great. They fixed my problems and I highly recommend them.

A few days ago my furnace went out. I could see that the igniter was cracked and it looked like a 5-minute job to replace, and I found the part on the internet for $38. But it was freezing in the house and I couldn’t wait a day so I called the distributor in Libertyville, but he doesn’t sell to the public. I called Ravinia Plumbing and Heating and spoke to their service manager, who refused to sell me the part. The only way he would help me out was to come out and replace the part for $304 plus, I think, $90 to come out. Thanks a lot. So I give Ravinia a C. They didn’t cheat me or do anything dishonest - they have a right to be un-neighborly if that’s how they want to do business. But the story has a happy ending. I called Carefree Comfort and spoke to Domenick who said sure, he’d sell me the part. He sold it to me for $35 - less than the internet price. Now THAT’s what I call a good neighbor! Now I know who I can trust to come out and give me a fair price when I have a problem I can’t solve myself.

Great work during the Polar Vortex of January 2019. Had a burst hot water pipe under the kitchen sink. They very quickly responded and came out to fix the problem. They also came out the next day very quickly when the cold water pipe burst. Price was fair and they were very professional. We joined their Home Care Club for further discounts. Overall a very quality experience.

How did it go? It went ok. It was a Sunday and we had Edwardo come out to fix our toilet drain piping. Apparently the line going outside had roots causing a back up. The roots were found from about 20 ft from when he put the rod through. It was pretty disgusting but Edwardo took care of it. He finished rodding and recommended a free inspection that I should schedule during normal business hours.. We are pleased with the service. I have used Ravina plumbing in a couple other homes I have owned in Highland Park because their work is dependable. However, their pricing is a bit steep. I was a bit taken back that the overall service cost us over $1000. I did provide a 5% coupon to the technician but he said it would get adjusted afterwards. What boggled me about the cost was the not the charge for the rodding (Approx $450) or the overtime service visit cost (Approx $140), it was removing the toilet to access for rodding and putting the toilet back in service (Approx another $450). I thought the last line item was a bit high. My wife and I were in a bind and felt committed after the tech arrived. That said, the job was completed and we were restored to normal drain service. Thank You Tony

Chris Cooling was the plumber on call for the night. My toilet was leaking after I had tried to fix it. Chris arrived on a Saturday night at 8pm and was professional, courteous and efficient. In fact, considering I had just probably ruined his Saturday night, he was in a really good mood. Not cheap but overall I think a fair price for having to come out on a Saturday night.

Prompt and responsive. Arrived on time, and plumber was professional. Core issue here is rate being charged for simple work. Ravinia will not quote in advance or provide their hourly rate. $59 charge to come review, waived if you do work. Quoted $332 to rod kitchen sink to 20’, more if it went deeper. Had to go 40’ and did not end up charging more, which was nice, but work was done in 1 hr. That is not a fair rate for 1hr if plumbing work, and the practice of refusing to quote makes it impossible to compare prices. Unlikely to use again unless truly an emergency.

Great! Ravinia Plumbing sent an excellent plumber to diagnose the problem and fix it. It turned out to be a cracked seal/wax ring in the base of the toilet that was shot, and had to be replaced. He had to take off the toilet and replace the seal/ring, remount the toilet, and then he also cleaned up the basement where the soggy ceiling tiles were. Very nice plumber and quite competent.