THORNTON HEATING SERVICE

Very well. I particularly appreciated the little wall they built to keep the outside unit level and protected from erosion – above and beyond the call of duty.

They've been fine.

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The first call was urgent but I was not their client and the second call, of course, was after regular office hours.  The technicians were very nice, took their time and were very knowledgeable about the systems.  The office comped me the cost of the first call because the second call was just a few days later.
I appreciated their patience, their knowledge and their promptness.

My furnace stopped working yesterday (Friday).  Called Thornton Saturday morning.  Service was scheduled for between 2:00 and 4:00 that day.  Was notified that it would be around 1:30.  OK by me.  Came on time, diagnosed the problem and had the repair part in hand.  Couldn't ask for a better outcome.

The experience went very well and I will use them again in the future.

It turned out fine. We don’t use them anymore because they are pricier than the competition. They were reliable.

They are fantastic. I have never had any problems with them. They are very good. I just had last year for a checkup. My heater wouldn't come on and so they came out. There was a switch that a decorator that I had out had turned off. They turned it back on an checked it out and did a cleanup while they were out.

We are satisfied. The last time they were here it was fine. I was pretty impressed. Some years ago awe had work that we were not happy with and they came back and fixed it. I would use them again and wouldn’t call anybody else. They care. When we called with no heat they came out here really quick to fix it.

It was fine. I can’t remember anything bad. They did a good job.

When they installed the vent it was the kind that did not have a chimney and they ran a pipe out the side. The first time they did it under brick and there was condensation which would have ruined the brick and mortar. They came back and lowered it. I still have a good amount of condensation and it was noisy. When I changed companies the new company said that Thornton could have run it through the roof like a normal chimney. That was never offered by Thornton. I also didn’t like the way they raised the furnace using cinder block. After the furnace was installed they were doing the maintenance for a while and I found the price to be quite high.

It is great. They are dependable and we would use them again. They are professional in there approach. They come when they say they will. There turn around was reasonable.

It has always turned out very well. I have had them for several years and they have always been very good. They are very clean and neat with their work. They definitely get it fixed right the first time.

It turned out good. Everything worked. They were on time and the price was good.

It turned out fine. They did a decent job.

The do good work. They have generally been reliable, timely and pretty flexible. Their costs are reasonable, though they could be a little bit better though. I wouldn’t hesitate to recommend them.

It was fine. I moved to a condo so I haven’t used them in quite some time.

They were very professional and did a great job installing the new system and taking out the old one. The sheet metal installation work around the duct housing was really well done as were all other elements of the installation. The only issue we had was that there was a delay on getting one piece of the humidifier installed for various reasons.

They came across well. They didn t try to sell us more than we needed. They did a great job explaining things. They were helpful, courteous, and their price was competitive.

Thornton Heating was fantastic. From the minute I called, I felt confident that they could help us. Nick came out to our house promptly and identified the problem instantly. He gave us options on fixing or replacing our furnace. He did not pressure me in to buying a new furnace. He was very polite, honest and friendly and cleaned up after the work was done. He had a 28 point checklist for cleaning and checking our furnace. I was very pleased with their service and will use them forever.

BILL, THE SALESMAN, WAS THOROUGH AND SPENT THE MOST AMOUNT OF TIME OF ALL THE GUYS I TALKED TO LOOKING AT THE EXISTING SYSTEM AND HOUSE. THE PRICING WAS AT THE HIGH END OF THE QUOTES, BUT THEY WERE VERY NEAT AND PROFESSIONAL.

THE BEST PEOPLE ARE BILL (SON OF OWNER) AND ROGER WHO IS THEIR BEST REPAIRMAN. THEY WERE ALSO THE FAIREST WHEN I ASKED FOR REPLACEMENT ESTIMATES FROM OTHER COMPANIES. THEY DO VERY GOOD WORK. I'VE BEEN THOROUGHLY PLEASED WITH THEM.