SHUR-WAY MOVING & CARTAGE

Unfortunately I used Shurway this August 2023 and had a terrible experience. They loaded the truck without wrapping my chairs getting grease stains on three. They put the mattresses on wrong. Like one box spring on one bed and one on another. They scratched my new floors, scratched and nicked several pieces of furniture. (One piece that they had waiting in the garage that they sat on to drink their Gatorade. the broke part of the mirror on my dresser and hid it. When I pointed it out they said, “it happens and it’s only cosmetic” They lost several pieces used to reassemble the mirror on a dresser and also to hold together my sectional. They left an office chair without one of its wheels. I could go on unfortunately. They stated that they stand behind their work, and when they told me about the insurance, they said that if they have problems they fix it. However, when push came to shove they do not stand behind it. The rep at Service pro (the HS friend of the Shurway manager) called Shurway and told them to just replace the chairs because they would not be able to get the stain out. After that I received an email from said manager stating that they would only reimburse me for what I signed for insurance. They had in writing told me what they would agree to and they completely reneged and then never responded. They no longer came to clean the chairs nor the carpets that they stated they would do in that email. They were to clean the carpets because they did not put floor coverings on the new house floors. I am including a couple of pictures just so you can see as well. Needless to say this was very disappointing and very poor customer service. I had a two day move and on day one half the workers just took off leaving my house in complete chaos. It was a maze to even get through my home. I had to walk around and find the cushions for my sectional that were left in multiple rooms. Actually, only half of the sectional was moved. The cushions were not wrapped or covered. They were thrown in the truck for my couch, as well as my outdoor sectional. I had a bookcase moved that they pushed along my uncovered wood floors and then was told by the mover that he would not move this anymore, even though it was not in the spot that I wanted, and he walked. The head mover was not even aware half the team had left. When I called the manager that evening, the move was in ship shape for day two. If day if day one was handled the way that day two was there would’ve been no issues but that took me calling the manager multiple times very frustrated and requesting that a manager be on site for the remainder of my Move. They also left water bottles and garbage throughout my old home. I would encourage anyone that may consider using Shurway to watch them like a hawk and make sure they are wrapping everything, moving slowly, and as they take things apart that they put the Nails, screws etc. into baggies that are labeled with what they go on. This was by far a very, very horrible experience. I used them six years ago for my move as well and had issues with the customer service. I flagged this to the manager of my past experience and he let me know that Customerservice had been improved etc. which it had not . I am happy to share more context privately. Bottom line, they agreed to repair scratched and damaged wooden furniture, scratched wood floors, paint where they left considerable marks, clean the carpet and the greasy furniture. Some of these things were taken care of, but when it came down to the things that could not, they refused. I was accused of being harsh. Which I was very frustrated, but they accused me of being rude to their vendors. For some context, I am still using the wood repair guy and Servicepro. I have texts I can share from Service pro stating that I was very pleasant and not an issue at all as well as from the wood repairman. Months later I am still finding things that were in boxes that were damaged, etc.. overall, I don’t think you want to go with any company that you would even have to have that amount of agreed-upon repairs.

Somos una "military family" . Tony y Marco fueron muy empaticos y amables con nosotros en todo momento. Y me encantó que Marco habla español! Armaron mis muebles muy bien, gracias!

The people were very nice and explained clearly why they had to back away from the project.

Very well. Scott Brzezinski and Alex, the Move Coordinator, were fantastic. All the various activities associated with the move were well coordinated. Can't believe how well the movers and packers did their respective duties. No items were damaged during the move. The delivery in Arizona was timely.

Fabulous service - from initial contact to final delivery and placement.

This has been one of the most professional and efficient movers we have ever had and this is our fourth move in five years so we have had an opportunity to try a few. They were polite and courteous, treated our home respectfully and were conscious of cleanliness. They also made fast work of our home. Highly Recommended.

unknown

Hired for a large job, dispersing our elderly mother?s belongings among five children.  After taking two and one half days off of work to wait for Shur-Way, her things have yet to be delivered.  A petulant employee, Darren, accused me of lying during our first and only conversation, interrupted me three times and and told me he could ?prove? via caller ID he?d called me to provide an agreed upon half hour heads-up the movers were on their way.  I never received such a phone call. They?ve cancelled three times to date; the first time was because it would take them ?five hours? to get from the northern suburbs (Winnetka) to the far north side (Lincoln Park).  Very strange, rude and unprofessional.
Hire someone else.  We wish we had!

unknown

Good job on both ends. Efficient move. No problems encountered.

I chose to go with Shurway because, though their estimate was higher than all the other companies I contacted except for Burrows, their Angie's List reviews were strong--and it was the only company of the number I contacted that sent someone out to estimate the work. 
I had hoped that a suburban company might be more responsive or reliable, but it proved quite the opposite, and the apparent fact that they were not as suited to city moves became a major liability. First, they were concerned about an arrival time earlier than 9:00 a.m. because they had to drive from their far-north base in Libertyville to Evanston--a concern because the building I moved into has a strict, no-exceptions-ever 8-5 move-in window.
But the problem came when what is ordinarily a 20-minute drive between Evanston and Edgewater was prolonged into more than two hours-- not including their half-hour lunch break, of course, which was anticipated. They could not find a viaduct for the truck to pass through. The route was not previously planned out, and they had to continually re-route themselves all around the city before finding a passable route.
All of this would have been frustrating but not a "deal-breaker," except for the fact that we had a 5:00 p.m. end time: after that, the truck would be sent away and we'd have to start again the next day. My calls to the company during this period when the truck was  "MIA" were infuriating, insulting--and in no way appropriate customer service in a situation where the company was so clearly remiss in their business practices (i.e. sending a truck out on the road without a prescribed route in advance). After getting no help from the dispatcher and asking for the manager in charge at Shur-way offices, I was told that the dispatcher was the manager in charge. Clearly, this dispatcher was someone who should not be dealing with customers. Somehow, the fact that the truck could not find passable viaducts became the fault of the city--and of the estimator, whom he said should have made this a "two-day move." From Evanston to the north side of Chicago, and with a 2-bedroom apartment load?
When the truck arrived--with now only three out of the original four scheduled men still on the job--the crew leader came to express at some length his concerns to me rather than simply getting down to the task and managing his team. Trouble with the building elevator was easily resolved (by using another, larger, service elevator), but only after I asked him please to talk with the building team about this rather than me to problem-solve. 
5:00 p.m. arrived with about 1/3 of my load still on the truck, and now the move extended into a second day--and another day off work that I unexpectedly had to schedule. And the dispatcher continuing to be rude, unaccommodating, and treating this entire mismanaged job as my problem, not theirs (which I guess it became...) 
I should also mention the way in which my possessions were handled. I had numbered each of my boxes, but the crew didn't check off the numbers as they unloaded. It meant that I was signing off on all having been accounted for when, in fact, I had no idea if all was accounted for. In addition, boxes clearly marked "FRAGILE" were stacked under heavy book boxes; they were stacked on their sides even when I had arrows indicating "This Side Up"; and were carried 3 at a time by hand and without dollies, so precariously at times that I saw the men having to ask one another to re-balance their load en route for them. Perhaps it's typical, but damage was also incurred to several pieces of antique furniture, including a rocker, occasional table, and dining room buffet. I probably would have anticipated this with any move, but it just added insult to injury in this case.
When the invoice was given to me after a harrowing one and a half day move, I anticipated the worst, but the original estimate was the final bill of $1835. I paid it, just happy to get this terrible experience with this company over and done with. 

unknown

unknown

Shur Way was the best moving company I have ever used.  What a professional team.  I interviewed 5 national moving companies, and didn't like any of them.  Finally, I called Shur Way.  The salesman was polite, professional and honest.  I could tell he knew what he was doing!  And believe me, some of these salesmen don't!  His quote wasn't the cheapest or the most expensive.  We were given a "binding quote" which meant the price would not go up....other moving companies gave us an estimated quote.  We weren't comfortable with an estimate...who knows what that final price would be.  We also hired Shur Way to pack our artwork.  The team of 2 ladies came the day before our scheduled move; they were great.  They brought all their own supplies; worked hard; took great care with my things, and were done on time.  On our move day, with an outside temp of 5 degrees, a crew of 7 showed up.  Originally the team was scheduled for 2 days of loading the truck....but with their hard work, everything was loaded in 1 day.  Amazing.  
I have moved cross-country four previous times....this group of movers was the nicest, most professional, hardworking team I have ever seen!  They took great care of my furniture, my boxes, my art...everything.  Jeff, our driver, was awesome.  The team spent a great deal of time packing the truck....things weren't just tossed in randomly.  Everyone seemed to know the best way to load that truck to make sure things were not going to be tossed around and delivered in one piece!  
Jeff called along the way, and gave my husband updates regarding arrival.  And he was spot on with delivery time.  The unloading went as well as the packing.  
ShurWay was a great help to us, in the stress of a cross country move.  And believe me, I hate moving!!!  I would not hesitate to recommend them or use them again.  The whole team, including the office personnel, the movers, the driver, the packers, and the salesman, were professional, courteous, polite, pleasant and trustworthy.  I really can't say enough great things about this company!

unknown

Shur-Way was top notch from start to finish.  The sales person arrived when promised and provided a detailed, guaranteed and binding estimate.  Once we chose this company for our move, our coordinator kept in touch with us throughout the process.  On moving day, the truck and crew arrived on time and worked very hard to get our belongings from our house and from a storage facility within a timeframe so that we wouldn't have to pay additional rent on the storage unit.  The crew was very professional, communicative, neatly dressed and very careful with our belongings.  The moving truck arrived at it's destination on the exact date that was given to us.  Again, the Arizona crew was professional,  neatly dressed and careful with our belongings.  The delivery check off process was explained to us by the driver and every item and box was accounted for.  Nothing was damaged upon arrival and all of our possessions were placed in the appropriate rooms and if necessary, set up.
Overall, Shur-Was an excellent provider and I would highly recommend and use them again if we moved. In fact, another family member relocated out of state and based on our experience, also used Shur-Way.

Kudos to John and his awesome team!  They were perfectly punctual and very organized, courteous, and careful.  I was concerned that a crew of 7 people in our choppy old colonial would be tripping over each other but they were so organized I just couldn't believe how smoothly and quickly it went and how great they were to work with.  They wrapped and padded the furniture and were careful with both our 'stuff' and the homes.  They disassembled and re-assembled and even tried out a few different arrangements for us at the new house until we were satisfied.  Our new home has about 1/2 as many rooms which meant that much of our stuff went into the basement so I imagine their legs were burning by the end of the day yet I never heard one comment.  They were a lot of fun and friendly and it made what could be such a stressful day, not.  Lastly, they worked so quickly - seriously fast - that they finished over an hour sooner than expected so the cost was actually less than originally quoted and we had time to settle in a bit before the sun went down. Bottom line is that I would recommend these guys in a second!

The move went fantastically. The crew arrived right on time and got to work immediately. They were very professional and curtious. They were so careful with every item being moved and made sure to protect both the old and new house. They even helped us out by moving a large piece of furniture from the second floor to the first for use in the new house. Each piece was blanked and strapped to protect it. They also did dis-assembly and assembly as needed no matter how complex it was. I would definitely use Shur-way again for any future moves.
Oh, and just to show how good they are, the actual cost ended up being a bit less than estimated because the cost was based upon actual time spend and they finished early having worked so quickly,

I chose this company because they were local and because they had good reviews on Angie's List, but we couldn't be more disappointed. I suspect that most of the problems we experienced were due to crew having four guys for a six person job. And I'm fairly certain that one of those guys has never moved anything before. Problems included: - Took 10 hours to move a small 2,000 sq ft 3 BR house 3 miles - needless to say, everything was rushed and careless due to being short handed. - Broken Chair due to the rookie attempting to carry it himself (still have not heard from them on fixing). - Scratches and nicks on wood furniture due to carrying the furniture out UNWRAPPED and then wrapping it on the truck. My experience has been that good movers wrap furniture in blankets and shrink wrap BEFORE attempting to move it from the house (seems obvious). - Boxes handled and stacked poorly causing some to be completely crushed. Again a result of the rush job. - More but reached character limit!

unknown

They were as top notch as you could be. They were excellent. They so so good I was actually prompted to call the office and let the people in the office know how good they were when we were done. My experience with them was fabulous.

The move was as perfect as you can get. I would recommend them to family , friends and anyone who is reading this review. I contacted three companies for estimates. Shur-Way was the most professional , gave an in depth cost estimate as will as other potential cost. They arrived on time with we will take over and make your move a success. They were organized, really worked fast and were all in clean uniforms. I was moving out of a townhouse with a fire lane shared with nine neighbors. They also were able to get their large van in without blocking my neighbors entrance and exit. Other van lines said they could not get a large van in but would have to use a smaller truck and then transfer my belongings to a larger van at an additional cost. Shur-Way arrived in AZ on time and was as professional unloading as they were loading my house hold goods. I was totally impressed with this company and thow easy they made a stressful situation go so smooth!

Very professional, courteous, and fast.

The two ladies who packed our most valuable pieces did so very carefully. They and the seven guys who moved us out of our old house were all extremely hardworking, efficient and careful not to damage our furniture or the house. They were also very respectful--no vulgar language and no smoking on our premises. Delivery also went smoothly except for a couple of small scratches to wooden dressers which they repaired at their expense.

verything went very smoothly.