Markovic, Inc.

"We have reviewed all messages and don't find one. I don't doubt that a message was left as we sometimes receive ones where we cannot determine the info. (static or other reasons). A simple follow-up and we would have been happy to assist."

"The employee could not leave the previous job until it was completed. He was 1.5 hrs late. Communication regarding the delay should have occurred before he arrived, but it did not as scheduler/owner were out of town due to family emergency and did not know of the situation beforehand. As a result, homeowner did not allow employee to start work. This is an unfortunate and isolated incident and we are truly sorry for the frustration it caused."

"We never set up a time or a date to provide any services. The initial phone call informed the customer that we were busy trying to complete outdoor work as the weather had turned and most likely could not get to it as the customer specifically wanted the owner to come out who typically does not do this type of work. We did indicate that we would be in the area one day next week and if we could stop by during lunch or after work, we would call and let the customer know but that was the best we could do. We did receive a phone call 6 days later asking us to schedule a time but because we were immediately yelled at, we decided to not schedule any work with this customer."

"Wrong company to share your frustration with. It is unfortunate that this was your experience but we did have a written agreement with you for a partial shower remodel for $995 dating back to 4/26/2017 and when you were ready to start, dated 3/2/2018 for the same amount. We recommended that you replace all tile and not just certain ones due to cracking and you then decided to spend the additional money for more tile replacement. As you mentioned, you hired a different company to install your kitchen cabinets - we had no contract with you but gave you a documented quote for appliance installation and painting. The owner stopped by several times per your request and, yes, was very confused that every time he stopped by, the kitchen cabinets were not completed and the kitchen was not ready for appliance installation or painting even though we were told everything was ready. You kept asking us to complete work that we never discussed. The owner then told you that he did not want to complete work that was being done by someone else and currently didn't have time to complete due to another job he had started. No comment on the picture of the shoes. We have never seen them nor do we know why the picture was included."