ARROW PLUMBING

went just fine

unknown

See above.

unknown

Not Cheap, but good work was fine.

I was very unhappy with Arrow Plumbing. I called them because I saw they had a good grade on Angie's List. They were to come September 13th and when I called to confirm it on September 12th, they did not have me scheduled. It was as if they were too important. I want to be clear that this was the management, not the service people.

Excellent, very professional, and efficient.

On an early Sunday morning, I discovered that my basement ejector pump had failed. The water was just beginning to flood an small area of the floor around the pump well and floor drain. I called Arrow, left a message and received a call back in about 15 minutes. I spoke to Karen, who was very professional, polite and informative. She walked me through several diagnostic steps to see if the problem was something that did not require a repair. No such luck! Karen warned me of the higher labor and travel fees for Sundays, and offered for a plumber to come out on Wednesday when it would be cheaper. She invited me to call other plumbers if I wanted to find a cheaper rate. But after several calls to other companies without any response, I called Arrow back and asked for a plumber to come out that day. Jason arrived in about 45 minutes. He was courteous and professional. He quickly replaced the defective unit with a higher quality pump. Recommended, but pricey, especially on Sunday!

Excellent. Plumber was available, so he came within 15 minutes of my call. Work was completed. He was very proud of his company and wanted me to have a good experience so I would call back again. He mentioned that they normally try to send the same person so he would know his work and you would know him.

He was very efficient and it didn't take him long to find the problem.

The company is responsive, returning my call promptly to set an appointment. They were on time, clean and thorough. I would recommend this company without hesitation.

I spoke to the company and they told me they'd be at my house between 1:30 and 3:30 and that they'd call 45 minutes prior to arriving. I got a call at one and the repairman arrived right on time. He came in looked at the pipe, told me it would take about one hour give or take fifteen minutes. I asked for a rough estimate of the work and the repairman wouldn't give me one, which I found frustrating. He said it depended upon how long it took him. Other than that, the repairman was kind, courteous, and efficient. He did a very good job and did it in the amount of time he told me.

HORRIBLE response time. HORRIBLE about returning calls and even giving me the plumber's name, so I could directly talk to him. I did not use them because they were SO overpriced and never returned my call to learn why it was so much.

Jason arrived on time both days and did the work I needed. He was pleasant, neat and professional. The estimate was based on time and materials. The final price was very close to the estimate.

I returned from a business trip to find my laundry room flooded. I found Arrow on Angie's List and gave them a call. They managed to work me in the same day, even agreeing to call me 20 minutes before the repairman arrived so I could run home from the office and meet him there. The repairman was friendly and upbeat, quickly analyzed the situation and let me know what needed to be done to repair the pipe. Fortunately, mine was a simple repair and he was done in less than 30 minutes. It was definitely a positive experience.

Arrow was very responsive to our call and scheduled a plumber for early the next day. He was courteous, knowledgeable and repaired out toilet quickly. He even provided his own tarps so that our rugs were never in danger of getting soiled.

I am located close to this office and the job was simple. I expected that it could be fit into a schedule in less than 5 days.

We were very pleased with all phases of working with this company. The office contact was friendly, efficient, and well informed. They were able to come ahead of the scheduled time and called ahead to do this. We appreciated the time Lee spent in explaining work performed and future options. Work areas were left in clean condition.

I called Arrow Plumbing to setup an appointment for an estimate. The receptionist provided me with a quote for the sump pump over the phone. I found this lady gifted, since none of the plumbers from Arrow have ever set foot in my house. How could they know the layout? Next I approached the bypass for the water softener, she said she would have to get back to me. 1 Week later and no contact, I verified my contact info with her so I could expect a call back and set an appointment. Apparently, they do not need my business because I have never heard from them and have called another plumber who will get the contract.

Called back promptly, and was available when I needed them. Prices were as stated up front, used my equipment where possible. Plumber was early, very neat and polite, and professional, cleaned up everything. Can't really ask for more.

Scheduling the appointment was easy and the person from Arrow scheduling it was very friendly and accommodating, even agreeing to call me 30 minutes in advance, so I could leave work when necessary instead of waiting at home during a large window time frame. The repairman was on time, friendly, clean and explained in easy to understand terms what needed to happen. Was respectful and simply put, took care of business quick and efficiently.

They are very neat, clean, efficient and know what they are doing. They are very honest as well. They are extremely responsive as well.

Company was able to come early the day of installation and put in a Toto toilet. It seems to be working well. The installer was polite, professional and did a nice clean job. Took our old toilet away. We will use them again.

PLUMBER BRET TOOK TIME TO DO THE JOB RIGHT. VERY PROFESSIONAL, DID HIS JOB AND THEN GOT OUT WITHIN 45 MINUTES. I ESPECIALLY LIKED THE WAY HE FINALLY REPAIRED OUR MBR TOILET. WE'VE HAD HANDYMEN ATTEMPT TO FIX IT BEFORE BUT ALL THEY DO IS MOVE THE RING SENSOR DOWN, WHICH SEEMS TO WORK. BRET FIXED IT RIGHT. HE ALSO MADE SURE TO CLEAN UP AFTER HIMSELF.

I'VE BEEN HAPPY EVERY TIME I'VE USED THEM.