SpringRock, LLC

I put 50% down( $800+) for new downspouts, back on November 8th. Was quite 6 to 8 weeks lead time. Iâ ve heard nothing from them about scheduling the job, and I have left THREE phone messages, but have NOT even received a call back. I am concerned that my deposit is gone .

Great sales, responsive and attentive, right until they take your money. 50% deposit then disappeared. Check Google Reviews, I am among several others that are experiencing the same problem. Committed to 4-6 week installation back in October, but went silent weeks later. Nobody is picking up the phone and nobody is responding to email.

The work that was done seems find however, I have paid 50% for the work, it took months before the work was started and it still isn't finished after the work started over a month ago. On top of that, I accepted the project based on the offer made to do ALL the work. Now I am being told that the forgot to add a main section of the home and they need an additional $500 to finish the work on that section. I have repeatedly ask them to finish the work they say I have paid for and they won't do that either until I sign a new contract with them. I have attempted repeatedly to get reach the company and am always sent to the email of the person that sold the project and wants a new contract. I would never use this company again and when my neighbors come over to ask about the work as they need some work done as well, I always tell them to look elsewhere. This company is losing a lot of work in this area by not just doing what they were paid to do.

They forgot about us. We paid the deposit and they did not schedule us. They were extremely expensive. Not my decision to hire!

Na

Estimate & installation on the exact date and time promised! Very professional!

Minor repairs were completed to my satisfaction. I would definitely use SpringRock again and recommend them.

1

Noel was an amazing resource and representative. I've recommended this company to everyone. The work was completed very well and everyone made sure every step was to my specifications. Great work!

I do not know where to begin. I have a new home and was simply looking for a handyman to install downspout extensions. The quoting process was very vague with Spring Rock. The quote was for $600 for installing cheap looking tubes to existing 4 downspouts. They had $150 initial setup fee for insurance, travel, and license which they only explained after the fact since I asked why it is so expensive. Also, when the crew came out, they did not have right parts. They told me that?ll need to come out again and redo it. The entire work was done in 30 mins for $600 fee in the total. I asked way so expensive, they told me it is the materials. However, materials look just as what I can buy at the Home Depot. I hired a professional serviceman to install a brand new garage door opener for $230. It took about 2 hours to complete this work. They did excellent job and very professional and thorough. But 30 mins for $600 for no exceptional workmanship and materials? I would say this was a rip off. If you pay premium for good service, you expect more and better customer Service. The entire process was not good and very unclear.

SpringRock,LLC were very professional, timely and reasonable considering all that they did.I originally wanted them to re-attach a downspout that had detached from our gutters,well,not only did they install a new downspout,but,they went all along the back of our home and tightened all the connections to the entire gutter system.Mind you we have "Leaf Filters" covering our gutters but as we had some heavy snow this winter,it tended to loosen our gutters and SpringRock went the extra mile and re-enforced all of our gutters!Thank you SpringRock!! We're over the moon happy! because otherwise we wouldn't have known about this until it was too late.

Customer service was excellent. When I brought up an issue I had it was immediately addressed. Overall I'm satisfied

Work was performed professionally and efficiently.

They were a little pricey, but arrived on time and finished quickly. Very satisfied with their work.

Offers a good experience. Presentation is professional. Clean repairs and flexible Payment options.

I was very impressed with the work

They were awesome. Great, clean, and professional job done. Communication was smooth throughout the process. They advised it could be 3-4wks, but Jason was able to get our project done in 2 weeks. I'm so glad we went with Springrock and look forward to future projects together. Thank you!

Great product, great team!

They were very professional

Great work!

Springrock did a great job, were very professional and competitively priced. Highly recommended!

Very professional. They were attentive to not making a change without showing and an explanation. Clean up was very impressive.

Jason was very informative and explained everything and answered all our questions and very professional.

Very expensive but good quality. Love the look of my gutters and the installers we?re very polite. My biggest complaint is that when the installers got here I asked to go over the placement of the downspouts as no one had before and he said oh you know where they should be put and blew me off and said we could talk about it later next thing I know there is a downspout going out into my driveway when I asked about it they said that was what was on the drawings. I had never seen these drawings I went through all my paperwork never saw it the installer even agreed he thought it was dumb and to make it worse it was on the outside edge while the other side was on the inside edge which makes it look uneven and again they said that was the drawings we can?t change it. It was just very disappointing after paying so much.

Nothing