Chris - this was never about money and opting to go with the cheaper contractor, Gail and I had two projects going on at the time you are referring to. My Elderly In-laws and our own personal home, we had you do the roof and Apex do our siding, and I will go over with the owner Brian about what you are stating he does not know how to install James Hardie Siding, When the time came to replace our own roof Gail wanted you to do it, we only got your quote and did not question your price. In your contract to us , it states to remove the ice and water shied and install new, The day of the installation , on the west side of the house , your 4 professionals did not remove it, I asked you about it and you said in an e mail that I still have that it was difficult to remove and if you did , the plywood would be damaged. I was ok with that explanation, but I asked for a credit of the material and the labor to install , thinking you charge me for it in the contract . I received your invoice and was extremely surprised the credit was not there. However I paid you in full , not willing to go down that road, Again as you can see its not about as you say money. I find it extremely difficult to believe that your workers could not see the areas that needed to be addressed around the chimney, standing on the roof its eye level, Again if they mentioned it I would have said go ahead and do the repairs. You came by today and at no time did you say , let me get you a quote . Your only comment was to say “ keep an eye on it “ . It’s October Chris, it needs too be repaired, I have ceiling damaged in my family room and bedrooms, and water in the light fixtures. From my perspective , I did not have water coming into my house before your installation and now I do , put yourself in my shoes, you offered no help today, I would have paid you to complete the project, Its not about money, its about your lack of understanding and empathy of customers that put their trust in you . and then you replay with the e mail below. From:
[email protected] Sent: Monday, October 08, 2018 5:50 PM To: Winfrey, Michael Subject: New comment on your BBB customer review BBB® Serving Chicago & Northern Illinois Dear Valued BBB Consumer: Better Business Bureau has received a response to your Customer Review submission. Please see below for the business reply: As I explained to Mrs. Winfrey, she should not expect roofers to pay much attention to the top of a chimney. They pay very close attention to where the chimney ties into the roof, and there is no problem there. the problem is that they hired a contractor that does not know how to install fiber cement siding and trim. the siding job is not done in accordance to James Hardie proper installation practices. I quoted the siding several years ago and she opted to go with a cheaper quote. I did go there and found the problem and took pictures and did a temporary caulk repair of the area. the roof was done a couple of months ago and has not leaked at all. I can not be held responsible for another contractors shoddy work If you wish to publicly respond, please use the link below. [*** Link removed ***] Thank you, Your BBB Representative Better Business Bureau serving Chicago and Northern Illinois Phone: 312-832-0500 Email:
[email protected] Fax: 312-595-9760 bbb.org Start With Trust® App Available Now! Dear Valued BBB Consumer: Better Business Bureau has received a response to your Customer Review submission. Please see below for the business reply: As I explained to Mrs. Winfrey, she should not expect roofers to pay much attention to the top of a chimney. They pay very close attention to where the chimney ties into the roof, and there is no problem there. the problem is that they hired a contractor that does not know how to install fiber cement siding and trim. the siding job is not done in accordance to James Hardie proper installation practices. I quoted the siding several years ago and she opted to go with a cheaper quote. I did go there and found the problem and took pictures and did a temporary caulk repair of the area. the roof was done a couple of months ago and has not leaked at all. I can not be held responsible for another contractors shoddy work