Sterling Service Group Inc

Repairman was polite and professional. did a great job

Professional and honest. Not cheap, but got the job done right.

Rob was extremely knowledgeable and determined the root cause and was able to determine the correct model to order parts. Repair was incredibly expensive and because there is no serial number on the stove, sterling would not warranty the work which is unfortunate.

Poorly. Basically did nothing

mediocre AS OVEN STILL NOT WORKING AS EXPECTED

Can't say since they never called me.

He did a great job. I paid the initial $120 service call fee. He didn't charge me for the 30 minutes of labor which I thought was very nice. He was very respectful, very cordial, he even put the little slippers on his feet when he came to the door to make sure he didn't leave anything as he walked.

Jeannie answered my call, took time listening to all descriptions, and gave me advice what she thought would solve the overheating gasket issue. She also walked me though additionally how to find helpful info on Subzero website. We followed her advice and in 12 hours, all issues were gone. Thanks Jeannie for her excellent customer service and professionalism. She solved the issues over the phone, and we didn't need to hire a technician this time, but we'll make sure to call them the next time we have an issue with any of our appliances.

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I can not speak highly enough about the service and professionalism of Sterling Services Group. They proved to me that they live up to their motto of "The Standard of Excellence" Eariler in 2015, I had service by Sterling on my Sub Zero refrigerator mechanicals. Not knowing that with Sub Zero side by side products the mechanicals for the frig and freezer are totally independent of one another, I was surprised and somewhat upset when recently my freezer stopped working. I assumed the rebuild completed earlier in the year would have prevented such. However, one of the most knowledge and professional technicians I have ever encountered, Trevor, educated my on our Sub Zero and its workings. Trevor and the excellent management at Sterling contacted Sub Zero to discuss my situation. And much to my delight, between the two superior organizations, they agreed to repair and replace my freezer needs under our warranty but with no additional labor charge due to what was really my misunderstanding of how my Sub Zero was built and worked. Regardless, in today's marketplace it is rare a company goes as far as they did to keep a customer happy. And happy I am. Trevor was timely, respectful and very skilled. He exceeded my tough and somewhat combative expectations. I would highly recommend Sterling and their services. I now see why they are one of the few Sub Zero Factory Certified and recommended Service groups. Thanks to them.

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Gave me an estimate for repair - expensive fix but accurate

The price is a lot but considering it's a sub-zero which lasted for twenty years and this is the whole idea behind sub-zeroes--they last three times longer than most other appliances. So the repairs are expensive, they're always expensive, they're never going to be in line with everyone else. For what it was, it was fair.

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The technician was on time, polite and informative. After checking the vents, motor and fluid levels on the sub zero, he noticed that we had a Wolf range/oven unit and asked if we had any questions or concerns regarding the appliance. We asked questions about how to remove and clean the hood filters and he gave us a lot of helpful information. We would use this company again for any future Sub-zero/Wolf repairs.

In October, 2013, our builtin Subzero refrigerator celebrated its 28th birthday! Despite its age, it was still working, but the compressor was weak. As a result, the freezer wasn't keeping food frozen. Other appliance service organizations had worked on the unit and recharged the refrigerant. However, this didn't solve the problem. It was clear that more extensive work was required.
We contacted Sterling because they provide factory-certified service for Subzero. They came out within 2 days of our initial call and assessed the unit. They confirmed our suspicion that the compressor was fading. Our options were to repair this unit or get a new one. Sterling provided us with an estimate for the repair work. It was not cheap, but it was cheaper than the alternative (getting a new builtin unit). So we scheduled the work.
On the day of the repair work, the Sterling technicians called to let us know they were on the way. After they arrived, they promptly began the work. It was obvious that they really knew what they were doing. In addition, they were willing to take the time to explain each step along the way and to answer any questions we had. The repair took around 4 hours.
We were so impressed with the professionalism and knowledge/skill of the technicians. They were able to solve every problem they encountered along the way. We were also very pleased with the customer service representatives who schedule the work. They took the time to answer all of our questions.
We are happy to report that our refrigerator and freezer now function perfectly, and will probably continue to function for a long time to come (based on how long the original equipment lasted).
We will definiitely call Sterling again if we need any additional work done on the unit.

unknown

They did a wonderful job and found an easy fix for the frig and had to do extensive work with the oven. They along with they wonderful

The woman who answered the phone, who was incredibly helpful, could have sent a service person out and collected a fee, rather than help a new customer over the phone. She told me where to look for the serial number, what the message on the panel meant and how to fix my problem. I'm so impressed. I plan to call any time I have an appliance problem.

I contacted the company through Angie's List.. They responded promptly and professionally, indicating what might be wrong with our unit. We did not end up having the repair done at that time due to financial reasons but would happily work with this company in the future.,

I went to the place I purchased my sub zero to get a quote for work to be done on my SubZero. After the quote estimate being over $1000.00 I decided to look elsewhere. I contacted Sterling and had someone come out within 24hrs of my call. They provided an estimate for work that was more than 50% less than my other quote and would include other services such as a vaccuming. Works was promptly completed and satisfactory.

Went very well. Analyzed part required and set up time within a week to do the work.

He replaced our icemaker and gave us suggestions on how to prevent future problems. He was very helpful and he even cleaned our refrigerator coils for free. He went above and beyond.

Excellent experience with Sterling service. David A arrived on time (included a phone call notice) and determined the problem within 15 minutes. It was a leaking evaporator in the refrigerator section. David had the replacement part and equipment to do the repair right away. The way David took apart the Sub-Zero, cut out the evaporator, weld back the new part, filled the system with Freon was done professionally. You can tell David knows his stuff. I was very impressed.
David help clean parts of the refrigerator while he tested his fix to insure it was working 100%. The output of the refrigerator evaporator dropped down to 18 degrees!
The repair cost is not cheap. But watching how David worked around the Sub-Zero tells you he is a professional and had no second guessing on how to perform the work. From the time I said to do the repair, David went step by step to replace the evaporator without hesitation.