Aloha Restoration Company

Horrible company to deal with. Would give zero stars if I could. Our basement flooded and we called Aloha Restoration since they were local. John C(Salesman) came to our house that day and discussed the work to be done to remediate the issue. We were given a scope of work along with a verbal estimate of pricing (3-4K). We filed an insurance claim so we paid Aloha our deductible and John assured us that was all we were going to pay since insurance would handle the rest. We felt comfortable with the pricing since we were in a bind so we agreed to the work. Work was completed in a timely matter. I didn't hear anything for awhile so we contacted John who said he was still working w/our insurance company. Our insurance company contacted us and stated that they were cutting us the check and not Aloha and that we should try and negotiate the pricing. Uh oh. Red flag. A few days later we received an invoice from John that was $5,500! I talked to John and asked why the invoice was so high and he said that's what it costs even though his estimate was between $3-4,000. I come to find out that that price didn't even include the drywall replacement that was written and agreed on the scope of work. All the sudden, that is extra. I reviewed the invoice and found that they had billed us for a lot of work that wasn't even done in our basement. I talked to John's manager, Jessica regarding the falsified invoice and she said she would look into it and get back to me in 2 days. 3 weeks later, John sends us an updated invoice with that work that was "completed" removed. However, in reviewing the invoice again, they didn't remove all of it. So I contacted John again and called him out on it. He reluctantly removed it and again sent an updated invoice and offered to come to the house and pick up a check. Invoice was still way higher than discussed so I talked to Jessica again about the invoice and the whole experience with Aloha and more specifically John who was very misleading in everything he promised us. She said there was nothing she could do because its a computer program and that John was reprimanded. In other words, she could care less. She then stated that she could personally come to our house and pick up the check! I have never dealt with any company that was so eager to get paid that they wanted to come to my house! Very suspicious. They didn't send us the invoice for weeks and now its a rush to pay them. Do yourself a favor and stay away from this company. They will rip you off!

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Dave and Jeff and Susie, the most kind and Professional people. Love them We have used them a couple of times. Never had a problem and loved the job they did.

Very good company. We're able to complete the project quickly and were very professional. Would highly recommend.

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When we needed to replace a leaky master shower, Aloha did clean, quality work at a very good price. I was confident that they fully remediated the hidden problems (water and mold) and and did a great job installing new plumbing fixtures, walls and tile. The new shower is beautiful and I am confident we will enjoy it for years to come.

They were the only service that responded in a timely manner to address water in my home after rain- caused flood. They did good job and would call them again

Aloha was fantastic. Very professional and easy to work with. We were very pleased with the work that they did for us. Highly recommend this company.

Aloha did well with the mold removal. The technicians were thorough and prompt. We also had some painting done. However, the quality was not up to par for what we were charged. They only did one coat of paint and there are many visible brush strokes that should have been covered by a second coat. Communication with supervisors (general manager) is slow. I would recommend this company for mold remediation, but would hesitate to hire again for any other type of project. I would concur with other reviewers that it does take some persistence to get things done to your satisfaction with this company.

Very fair price for the same work done by the higher priced guys. Glen and Art were great to work with.

Fast and timely response to flooding to minimize damage! Work was completed to satisfaction, even when multiple visits were required to get it right. All team members were very friendly and respectful to our house and belongings. I would use them again!

Glenn the general manger was very professional. He ensured the job was done right even after the job was finished and not completely to our satisfaction the first go around. He is honest and true to his word! I would recommend working with him to everyone!

Great job and very quick and professional.

Very professional.

Fast, professional and good communication with us throughout the job. Highly recommended .

We hired Aloha to take care of a mold issue. They did excellent work. Their crew was neat, polite, on time and efficient. They took care to make sure that they were careful and had our best interests in mind. The work was done on time and on budget. I would recommend them for similar projects.

Excellent work, highly recommended. Glenn was very responsive and provided excellent service. Paul and his crew did outstanding work.

Reasonable pricing, quick response. Performed work in one day as quoted.