RENAISSANCE CONCRETE

I was given a quote by phone and references, which were area businesses where Renaissance had acid stained their floors. I visited the references and loved the work, so I chose Renaissance and was glad I did. The work takes several steps, and I was happy with each part of the process, especially the final product. I chose a rust color by the way.

THE WORK TURNED OUT VERY WELL. I AM STILL SOMEWHAT UNHAPPY THAT THEY WERE UNABLE TO STICK TO THEIR PROMISED TIME LINE (WE HAD TO CANCEL A PLANNED B.B.Q BECAUSE OUR YARD WAS STILL A CONSTRUCTION SITE IN JUNE), AND THAT THEY WE'RE UNRESPONSIVE, FOR A TIME, TO MY PHONE CALLS. HOWEVER, AFTER ANGIE'S LIST GOT INVOLVED, THE SITUATION IMPROVED QUITE A BIT. WE ARE VERY HAPPY WITH THE WORK, AND THEY TOOK CARE OF MANY SMALL EXTRAS WITHOUT ADDITIONAL COST.

CAME OUT ON AUGUST 6TH TO BEGIN AND SAID THAT IT WOULD TAKE FOUR DAYS. THEY CAME OUT, REMOVED THE CONCRETE, POURED THE NEW STUFF, BUT THEY HAD NOT FINISHED. IT ALSO RAINED AND THEY AGREED THAT THE BACK PATIO AND STEP WOULD HAVE TO BE REMOVED AND REPLACED. THEY FINALLY CAME OUT ON SEPT 12TH UNANNOUNCED AND BROKE UP THE CONCRETE. NOW MY BACK PATIO IS DEMOLISHED, THERE IS MUCH WORK TO BE DONE, AND I HAVE PAID THEM $3000 OF THE $5600 TOTAL.

HE GAVE US A QUOTE IN THE FALL, AND SAID HE WOULD BE ABLE TO DO THE WORK IN THE SPRING. MIKE CALLED US BACK IN THE SPRING AND HONORED HIS QUOTE. THEY WERE A NICE CREW AND DID GREAT WORK. THEY ALSO WILLINGLY PICKED UP A SMALL JOB FOR OUR NEIGHBOR.

MIKE DID EVERYTHING HE SAID HE WAS GOING TO DO AND WENT THE EXTRA MILE TO MAKE SURE THE BASEMENT WOULD LOOK ITS BEST. HE EXPLAINED EVERYTHING HE DID STEP BY STEP, AND INVITED FUTURE PHONE CALLS SHOULD ANY QUESTIONS ARISE.

I WAS SO IMPRESSED WITH THEIR MANNER, PROFESSIONALISM AND RESPONSIVENESS, I EXPANDED THE JOB REQUEST TO INCLUDE THE POURING OF A CONCRETE FLOOR. I WOULD NOT HESITATE TO RECOMMEND THIS COMPANY. THE REPRESENTATIVE THAT CAME OUT DID A SUPERB JOB EXPLAINING THE STEPS NECESSARY TO COMPLETE THE JOB AND THEN DID EXACTLY AS PROMISED. I WAS VERY RELIEVED TO HAVE THE JOB DONE AS QUICKLY AS IT WAS. I WAS CONCERNED THAT IT WAS GOING TO TAKE A LOT LONGER THAN IT DID BUT HE ALLAYED MY FEARS AND DID THE JOB AS NECESSARY.

I WAS SO IMPRESSED WITH THEIR MANNER, PROFESSIONALISM AND RESPONSIVENESS, I EXPANDED THE JOB REQUEST TO INCLUDE THE POURING OF A CONCRETE FLOOR. I WOULD NOT HESITATE TO RECOMMEND THIS COMPANY. THE REPRESENTATIVE THAT CAME OUT DID A SUPERB JOB EXPLAINING THE STEPS NECESSARY TO COMPLETE THE JOB AND THEN DID EXACTLY AS PROMISED. I WAS VERY RELIEVED TO HAVE THE JOB DONE AS QUICKLY AS IT WAS. I WAS CONCERNED THAT IT WAS GOING TO TAKE A LOT LONGER THAN IT DID BUT HE ALLAYED MY FEARS AND DID THE JOB AS NECESSARY.

GREAT GUYS TO WORK WITH. RESPONSIVE, POLITE, NEAT AND PATIENT. VERY PROFESSIONAL.