Modern Homes Inc Builders & Remodelers

They did the final check and everything like they promised. They come by after they're done with the job. The guy that sells you the product comes by, looks and asks if there's any problem and takes some pictures to make sure you're happy. It was all set up very nice. It looks like stone now. They're triple A. They're right in the ballpark. I had two other companies come.

We hired Re-Bath to update our guest bathroom.  We replaced the tube/shower, all fixtures, the bathroom light, vanity, counter top, faucet and toilet.  The sales process and service was A+++!  Everything turned out beautiful!  We ended up choosing the subway tile for the bath/shower...great product!  We bought our own vanity and bathroom light and Re-Bath installed.  That is a nice option to have so we can potentially controls costs, styles, etc.  Ben, the carpenter, was on time, professional and went out of his way to take care of a few much needed "DIY fixes" that the previous owner had done.  Ben was very respectful of the home surroundings and was immaculate in his detail and clean up.  Beth was very responsive giving us updates in regards to our remodel date and also payment options/follow up.  They got me my waiver of lien asap after final payment.  I would absolutely use RE Bath again and definitely recommend them.  
The only few things worth noting was that I wish we would have been told/given other toilet options/features.  We would have bought our own toilet if we had known the toilet that was put in isn't the highest quality.  It would have also been very helpful to have see more before and after photos of completed jobs that Re-Bath has done.
THANKS RE-BATH!!

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We saw their product displayed at the local home expo and set up an appointment.  When their salesperson came out, he viewed the existing bathroom, took measurements and provided us with a quote.  Our home is nearly 100 years old and the original bath had been updated when we purchased the home 18 years ago.  The oversized tub was great and I specifically pointed it out.  When measurements were taken - of a tub that was clearly installed with a surround, not regular walls - it measured 30.5".  The comment was made about the size  that tubs are generally 30 or 32"  I was told the 32" tub was larger than mine and would of course be that much further into a very small bathroom.  This becomes very important later.  We also talked about the fact that the house was out of square and I even pointed out what the window installer had to go through to get things level when we had them replaced.
We finally decided to go with the 'standard' 30" tub to "match" the current size and the surround, as well as replace the sink and vanity.  Total cost, after the 'show' and same day downpayment discounts was $5992 and would take about 8 weeks for the 'custom made to fit your space' materials to show up.  That was only about 2 or 3 weeks too optimistic.
The installation was finally scheduled the Thursday and Friday before Memorial Day.  My son was home from college for the "should only take one day" installation.  When I arrived home from work, I had no sink in my bathroom and a partially finished install on a tub that was SMALLER than the one it was replacing.  Smaller by 1.5"  there was a gap between the tub and the flooring and when I saw how small the tub was, I hit the roof.  I immediately called ReBath and spoke with Brian - who assured me they would do whatever it took to make things right for me and that in the meantime he had 'something' to fill the space between the tub and the flooring.  Also, the gap between the surround in one corner was over .5"and I was concerned that they would just caulk over it.
The next day, the job was finally finished.  I called ReBath again, this time speaking with Pat, who assured me Brian would be out with the estimator to see things in person but that it would be after the holiday.  I was promised a call to let me know when.  The holiday passed, the week passed, no call back.  Finally the middle of the following week I got a call back - and everything fell apart.  "What would you like me to do?"  Seriously?  Rip it out and replace it.  I can't stand it, and wanted to cry every time time I looked at that tiny tub.  I ride a bike and there are days when I get home and want to just soak in the tub.  Not going to happen now.  I told Pat I measured across the tub they put in - from the surround to the edge - and it was 28.5"  Obviously when a tub is installed with a surround, part of it is UNDER the surround.  Their estimator must have known that, right?  That's when the lies started.  I was told my old tub had a "funky double lip on it" which they "couldn't possibly have known about that was hidden under the wall."  When I asked WHY when they measured my tub and it was 30" (they told me 30.5 but of course that isn't written down anywhere, just the 30") didn't they realize that part of it was under a surround?  Pat's response was "you should have told us.  He was IN MY BATHROOM AND SAW IT!  I was told I would get another call back to let me know what was going on and when they would come out to see it.
One week, two weeks, nothing.  Finally another call. No, they aren't coming out. No, there was no backer rod put in before caulking because they use an expansion sealer.  Besides, it's guaranteed for life, what's the problem.  No, they didn't make a mistake with the tub.  I was told there was nothing they could do about it.  When I asked them why an allowance wasn't made for the existing tub being installed with a surround, Brian told me they did.  How was that possible?  If their properly installed tub measured 28.5" across after installation, how could my tub measuring 30 (or 30.5" as I was told by the estimator) be the same size?  He kept telling me I didn't understand, that they measured correctly. This was on a Friday.   I was promised another call back either Saturday or Monday.
Each time I was called by ReBath, they called my cell phone.  It was listed on the contract as the number to call.  No call Saturday, no call Monday.  No call for 10 days.  Then I get a message on my answering machine on my home phone from Pat - asking when I'm going to pay the balance due.  That's when I grabbed the contract and looked at the fine print on the back.  If not paid in 30 days, you lose all discounts.  Bingo!  And I was within days of hitting that mark. 
I called back again and after being treated very rudely by both Pat and Brian - on the line at the same time - and told in no uncertain terms that they didn't make mistakes, I swore and hung up.  Brian called me back nearly immediately and chastised me for swearing.  He then said "do you want a discount or not?"  I said I did.  So they offered me a whopping $200 - off a $6000 job - for screwing up and making it my fault.  On top of all of this, the corner shelf unit does NOT match the tub - as they promise in their brochures, the grab bar they installed was the wrong one and they didn't put a finishing board on the base of the vanity. 
We also made the mistake of recommending them to a friend - who contracted to have his entire bathroom remodeled.  Our friend had found a sink they wanted installed and the estimator (same guy) looked it up in their catalog and wrote a model number down.  Guess what - wasn't anything at all like it, but just like with us, ReBath didn't make a mistake and it was all written in the contract, so it must be the homeowner's error.
I despise my bathroom.  I can't stand the tiny little tub.  I can't soak in it and when you take a shower, you brush against the shower curtain (they did offer to give me a curved rod to solve "my" problem - I declined).   More importantly, I was belittled and treated as if I was stupid and couldn't possibly understand the intricacies of bathroom remodling.

They’ve been a wonderful, local company to work with.  Brian has gone have above and beyond as far as accommodating needed changes and his communication is excellent.  I’ve already recommended him to friends and family.