Fire sprinkler system sales, service, inspection and maintenance. Residential and commercial customers welcome. Licensed by the state of Illinois. USA Fire Protection is the 1st residential fire sprinkler contractor to be ACCREDITED by the presigious Center for Public Safety Excellence (CPSE)!
24 hour service & repair, Budget estimates and firm quotes for commercial, including- engineering layout, inspections, permit drawings, residential & industrial automatic fire sprinkler systems, specialized services- retrofit and corrosion management., testing & maintenance, union installation
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
20% | ||
20% | ||
20% | ||
0% | ||
40% |
"Mr. [Member Name Removed] We are sorry to hear of the negative encounter you experienced, but there appears to be a case of confusion regarding the company who tested your fire sprinkler system. Since first becoming aware of the problem you experienced, we have conducted a thorough review of every service call we performed this past Saturday, June 20th and none of our technicians were on site at your location in North Aurora. The tag you refer to attached to the fire sprinkler system, may have been placed there during a service visit at an earlier time, but the negative experience you reported was not the result of any of our technicians. We pride ourselves on having a track record of excellent service with thousands of satisfied customers. If you need assistance with your fire sprinkler system, we are available to assist and please know the work will be completed with the upmost level of skill and professionalism."
"There seems to be a discrepancy between the address that we have on record and the address noted above. If the work in question occurred at [Member Contact Information Removed], then it was a frozen pipe situation. Repairing cracked thermoplastic pipe eventually requires the introduction of water to find the damaged sections since the use of compressed air is not recommended. Any reputable contractor would proceed with great caution under these conditions so as not to make the situation worse. Unfortunately, the original installation was inadequately insulated plus there was no local alarm bell installed to indicate a water flow condition. Both of these further contributed to the higher than expected final cost."
"The cause of this particular repair was unusual in nature and misunderstood at first. After some research, we scheduled a return trip to get it right (no additional cost). We believe that we have now met the customer's expectations."
"[Member name removed], Thank you very much for commenting positively about your recent interaction with our company. We take our reputation on Angie’s List very seriously. From your grades and comments it seems that our service may not have fully met your expectations. I will discuss your review with our residential staff. Thank you for your honest feedback. Jamie Reap, VP"
"Thank you very much for your kind words about our company and the job we did for you."
"We appreciate your endorsement. Look inside your homeowner packet (vinyl pouch hanging on the controls) for your certificate for a free first inspection."
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