Newnam Restoration Services Inc

"At Newnam Restoration we strive to make all our customers happy with the work we do. This shows in all the positive reviews that we get on Yelp, Angie’s List, etc. Clearly Mrs. T is not one of these customers, despite our best efforts. While we are saddened by this, we also feel that we have gone the extra mile and that her comments are completely inaccurate and untrue. With regret, we are forced for the first time in our company history to pursue litigation to put an end to these libelous comments. We urge anyone reading this to look at ALL of the other reviews on Yelp, Google Business and Angie’s List and decide for yourself who is telling the truth in this situation. Better yet, we are happy to provide a list of customer happy to give us a glowing referernce."

"This is a perfect example of what we do and what we strive for in every job we do for our customers. It was, again, our pleasure to help another customer in a tough situation."

"Always a pleasure to help in a tough situation"

"Customer satisfaction is very important to us. We are pleased you are satisfied with the work performed. Thank you very much for letting us know."

"Our Customer's are very important to us. We appreciate your kind words."

"Thank you for your kind words and understanding. We are happy you were pleased with all of the services."

"Thank you for your kind words. They are always appreciated"

"We are lucky to have the nicest customers ever. Thanks for your review."

"Though I would like to service the Florida area at this point we do not. This work was done at the Homeowner's other house in the NW suburbs of Chicago. Being the nations leading experts on raccoon and bat damage gives us the wealth of knowledge we need to answer all questions rapidly. It was our pleasure to help with this cleanup."

"Yes, we cover the southern part of Wisconsin as well as a big part of Illinois and western and central Indiana with my brother's branch based in Indianapolis. We have a very large coverage area that includes the New Jersey area. We are always happy to help clean up after bats as well as any other type of animal. Thanks, [Member Name Removed] it was our pleasure"

"Thanks for the kind words. It is never something someone plans for. The entire animal damage world is a tough one as it is a shock for the homeowner. we are always here to provide excellent, professional service for everyone."

"If your insurance company says no it does not always mean that they are 100% correct. My son, Dillon and I are both licensed Public Adjusters so we know how to navigate the ins and outs of a policy. This one worked out very well. Glad we could help"

"[Member Name Removed], We are are proud of the professionalism our crews display on every job. It was a pleasure to help you"

"Thank you. It shows that we go to the far reaches of the Chicagoland area. Call us to see if we service your area. We most likely will."

"Though we strive to have every job go as planned. Sometimes things just dont go as well as you would like. Especially when you attempt to bring in someone with more experience than ourselves for deck replacement. I dont control other companies and I apologized for the delay in responsiveness. In regards to the insulation not used my crew was informed by the customer as to what insulation that should be installed. They were not told anything else. I will, of course, reach out to the customer to figure out an amicable solution as it was not brought to my attention until now about any issues. I will always work out a solution to any issues. That is what makes us different from most of the other companies out there, as of 10/1/19 I have reconciled with the customer and he is now satisfied. Our goal is to always make the customer satisfied in the end. We understand that things happen but it is always about the customer"

"It is our goal to keep things going as smooth as possible in a very rough situation like raccoons or water damage restoration."

"Thank you for your kind words [Member Name Removed]. It was great to meet you and even better to be able to help you get this situation resolved."

"We are always trying our best to be professional and courteous. My crews are the best in the business."

"It is always a pleasure to work with the customers to help negotiate the insurance part of things. We have decades of experience working with Insurance companies and we are the best in the business at coordinating the settlement"

"The crews we have onsite fully engage with the customers and explain each step of the process and are quite capable of answering any questions. They are a great bunch of guys and girls."

"Another great customer and another great job by my crew. And yes we also take care of flying squirrels making a mess of the attic."

"It is good to be able to take care of customers in our backyard. It was our pleasure to help with another great job by my crew."