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Silver Technology Consultants
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
Started in 2007 by Zach Silver, Silver Technology Consultants is your one-stop place for great On-Site Computer Repair and IT Services (Web Design, Networking, Backup, Email, Hosting, etc.) in the Chicagoland area.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Backup, Computer Networks and Wireless Internet, Custom-built Computers, Data Organization, Mobile/Audio/Video Devices, On-site Computer Repair, Technology Planning and Integration, Website Design and Maintenance, and Recovery AND MORE!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.826 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 12% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 26 reviews
Sally M.
Jan 2014
The job went fine. They did their work. I decided to have them do additional work, so I paid a bit more. I didn't feel like I would get free advice, I would have to pay for it.
Jeanne M.
Jan 2014
Computer repair.
JULIE C.
Oct 2013
It went well. He was very knowledgeable, but I do not think the two hours was enough.
Vanessa T.
May 2013
purchased for my parents, they said he did a good job
Response from Silver Technology Consultants
"Thank you, (Member name removed) for your nice review. It was a very nice gift to have me setup and install a printer for your out-of-state parents."
Susan L.
Apr 2013
It could not have gone better.
Response from Silver Technology Consultants
"Thank you, (member name removed)for your nice review. Hearing that "It could not have gone better" really did make my day; it truly is what I strive for with all my clients. It was a pleasure serving you and your computer needs."
Diane C.
Mar 2013
Excellent service! Zach is extremely knowledgeable, fast and very customer oriented. He explained everything to me in detail. Everything is up and running at top speed. I recommend him very highly! I will definitely call him for all my technology needs! Great job!
Response from Silver Technology Consultants
"Thank you for your detailed and kind review of my Complete Computer Rebuild service and Router Consult and Replacement service. It was a pleasure helping you with your technology needs, Member."
Mary M.
Feb 2013
Zach first came and examined our computer. Then he gave us choices on keeping the exisitng computer and printer or getting new ones. We agreed to get new ones without any pressure from Zach, and his recommendation for a new printer/copier/sacanner was a wonderful idea, since now all of our devices, two Apple and one Windows, can print easily and wirelessly. Zach was very considerate and picked up our existing computer on a Sunday night, just so we wouldn't be without a computer for tool long, and then installed the new computer and printer the next afternoon. He predicted accurately how much time it would take to install. Zach walked my husband through the new devices.
Zach's service was prompt, fairly priced, and most importantly, very customer friendly. I would highly recommend his services to anyone looking for service or hardware.
Zach's service was prompt, fairly priced, and most importantly, very customer friendly. I would highly recommend his services to anyone looking for service or hardware.
Response from Silver Technology Consultants
"Thank you for you review, member. It was a pleasure serving your computer needs. I am happy that my flat-rate "Complete Rebuild" service worked well for you and your family."
Diane T.
Feb 2013
We hired Silver Technology to do some work at a small office. The work he did was fine, but when we tried to contact him to come back and finish some work and do some additional work, he did not respond in a timely manner. We had to send several e-mails requesting he contact us and did not hear back from him for 3 or 4 days.
I'm sure he would work out fine for someone who needed him for a one time fix, but not for a small office situation when you need work completed in a more timely manner.
I'm sure he would work out fine for someone who needed him for a one time fix, but not for a small office situation when you need work completed in a more timely manner.
Response from Silver Technology Consultants
"This review was from a small business in Westchester. I did some work their computers, but for whatever reason the business owner immediately had an attitude with me. I got a feeling he was resentful of my age and positive outlook on life. He sent me many emails as high importance and expected immediate response even though I am not "on-call" or available for emergency service 24 hours a day. All my responses were timely expect for a short delay over Thanksgiving weekend where I was with family and was not available. Because trust is extremely important in my line of work, when I do not feel like my client and I have a healthy relationship and there is no resolve available, I am forced to recommend that they find a new service provider. I recommended just that to this person and I feel this review is in retaliation."
Nels N.
Dec 2012
Company provides excellent customer service up until the work is completed. They will not respond to any follow up questions directly related to the work preformed. In additon Silver Technology Consultants stated that the router that was purchased through them was uniformly priced however afterwards I found the same router from numerous companies for half the price that I was charged.
Response from Silver Technology Consultants
"I am sorry to see this review. :( It is my first poor review on Angie's List and I'm not sure why you decided to post this... these kinds of things can really hurt my business. First of all you were extremely pleased with my service and quick turn around during the day of the appointment. Second, I never received any questions from you after the work was performed and I would have quickly responded had I received one; keeping my clients happy is important to me. Lastly, yes, the router that you purchased through me was priced higher than in the stores. I do this because I build in a little bit of service time for sourcing and purchasing the router for you. Also, whenever a product is recommended and purchased on your behalf, I warranty it up to the manufacturer warranty at no additional charge. If you had a problem with the way that I charged you, I wish you had taken it up with me via email instead. I would have been happy to make the situation right. Please let me know if there is something I can do. I would greatly appreciate you revising your review if you think it is appropriate... like I said, these things can really hurt my business and this review is not inline with any of my other A rated reviews. In fact, I am a 2012 Super Service Award Winner right now. Please call or email with comments or questions. Thank you, Zach [email protected] 708.955.6131"
Susan H.
Oct 2012
They did a good job and we are very pleased with them.
Response from Silver Technology Consultants
"Thank you, Member for your nice review. It was great being able to help you with your technology needs."
Eileen O.
Oct 2012
I am very pleased with Zach and the services he provided. I thought I was going to have to purchase a new computer. He was here on time and the computer was ready when he said it would be. And the fact that he came to my home and I didn't have to lug this to a mall was a big plus. I would recommend him to anyone. Thanks Zach
Response from Silver Technology Consultants
"Thank you so much, Customer for your warm review. It was a pleasure serving your APPLE COMPUTER needs and I am looking forward to your future referrals... it's how I grow my business. Thank you!"
Kathleen F.
Oct 2012
I have been extremely pleased with all the service we have received from Silver Technology Consultants. They have helped us with selecting and setting up a new computer. They also clean my old computer (thought I need to buy a new one). It is now running so fast that I do not need to purchase a new computer. I could not recommend them more highly.
Response from Silver Technology Consultants
"Member, you are such a wonderful client and I always enjoy helping you with your technology endeavors. Thank you for your nice review."
Michael R.
Oct 2012
They are very good. I really like Zack. He answered everything very quickly, is always available and is just great!
Response from Silver Technology Consultants
"Thanks for the nice review, Member."
Douglas F.
Oct 2012
I ordered this service for my daughter-in-law so that it would be convenient for her at home with 2 babies. Zach was very quick to respond by phone and made an appointment for that same week to come to house and go over details and take computer to be worked on. He suggested some things to do and not do, and was extremely knowledgeable and professional, yet very personable at the same time. He returned the computer a few days later than expected because he had a death in the family, but was quick to communicate the changes which were not a problem for us. I would absolutely call him again for any computer work--so convenient to come to the house and exceptional work!
Response from Silver Technology Consultants
"Thank you, Memeber for your kind review. It was a pleasure helping you get that computer running well for your son and daughter-in-law. Thank you! - Zach"
ROBERT K.
Oct 2012
I liked him. He did excellent work. He did a lot work beyond what we had originally called him about. If I have any computer problems, I wouldn't hesitate at all to use him again. He was really warm and friendly. He explained everything to you while he was doing it. He doesn't mind you looking over his shoulder so you can learn stuff.
Response from Silver Technology Consultants
"Thank you Customer for your review of my services. It was a pleasure helping you with your original call and the various issues since that. Take care, Zach"
Kim B.
Oct 2012
ere
Response from Silver Technology Consultants
"Thank you Member for your kind review. Indeed you had several issues with your computer upon my first arrival. I am happy to have been able to provide you with a solution that covered all your needs and for a fixed price. Thank you again, Zach"
Sara A.
Sep 2012
excellent - punctual, efficient, informative
Response from Silver Technology Consultants
"Thank you for the kind review, Member. It was a pleasure serving you."
Priya S.
Jun 2012
First of all, I'm not tech savy. So when my desktop wouldn't start, first I panicked and then I went to Angie's list. Great to find a service that comes to you and quickly (next day). When it was clear that the computer wasn't salvagable, they were able to order me a comparable one and transfer all my data from the old machine. It was over a weekend but essentially in 3 days time, I had a new desktop and it was like nothing had ever happened. I now have a go-to company for computer issues!
Response from Silver Technology Consultants
"Thank you for the nice review. It was great being able to help you get up and running quickly."
Nancy O.
Apr 2012
Everything was great! Zach accommodated us and allowed me to use our deal coupon past the exp. date; he responded promptly to emails and arrived on time. It all went very smoothly and easily. Many of our complicated issues had been already solved last year with another tech found on A.L., but we did have some remaining details to take care of. Since we were not certain what programs were needed or not, we had Zach go through our applications, downloads, programs, etc. to determine what could be dumped. We actually finished early and Zach told us to call him anytime if we had other questions. Our computer is in optimum shape now, which is really necessary for an older model.
Response from Silver Technology Consultants
"Thank you, Guys. It was a pleasure serving your technology needs. Have a great week!"
Sue E.
Jan 2012
Good
Response from Silver Technology Consultants
"Thanks for the review, Member. It is a pleasure helping you with your technology needs as the arise."
Frank S.
Jan 2012
Well
Response from Silver Technology Consultants
"Thank you, Member! It was happy to get your fairly new and powerful desktop running like it should."
LINDA F.
Jan 2012
We bought an Angie's List Big Deal for two hours of Zach's time for half the normal rate. He was helpful and informative.
Response from Silver Technology Consultants
"Thank you. It was a pleasure working with you and getting your computers running better."
John C.
Dec 2011
Very pleased. Highly professional. Much better than I expected. Will use again for sure.
Response from Silver Technology Consultants
"Thank you, Member. It was a pleasure helping you with your computer needs!"
MARGARET F.
Nov 2011
I purchased the Angie's List Big Deal and it worked out great! Zack was very responsive and offered really helpful suggestions. We had purchased two hours of his service and he was interested in giving us our moneys worth. I was impressed with his knowledge and his customer service. He will be our first call in the future!
Response from Silver Technology Consultants
"Thank you. It was a pleasure serving you!"
SALLY K.
Aug 2010
My computer had been extremely slow and I was also getting redirected to other websites other than the link I was clicking on. I was also having trouble opening some documents and emails as well. Zach came in and immediately diagnosed the problem. He took the computer for a rebuild - cleaned up the hard drive and reinstalled what I needed and it is so much faster. It took him one day. He also installed a new (and free) virus protection program. I had him install the new Microsoft Suite for an additional $150.00. Zach was professional and explained what was needed and why. I will without a doubt use Silver Tech services again.
Response from Silver Technology Consultants
"Thank you Member for the nice review. It is always a pleasure serving your computer needs. Go LTHS!!!"
Licensing
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FAQ
Silver Technology Consultants is currently rated 4.8 overall out of 5.
Silver Technology Consultants accepts the following forms of payment: CreditCard
Yes, Silver Technology Consultants offers free project estimates.
No, Silver Technology Consultants does not offer eco-friendly accreditations.
No, Silver Technology Consultants does not offer a senior discount.
Yes, Silver Technology Consultants offers emergency services.
No, Silver Technology Consultants does not offer warranties.