Wagner Family Plumbing & Drain, Inc.

They were very good. They did a great job.

We called Wagner plumbing. Melissa said our Koehler leaky faucet had no warranty so we told them to order a new one. When the wonderful serviceman arrived we found out that the faucet had a Life time warranty. Wagner then wiped their hands of any responsibility. They did not try to work with us. In our scathing review Melissa lied when she said she told us to call about the warranty to Kohlers. She DID not. I was YELLED at on the phone and had to hang up. BEWARE!

They have no respect for their customers. I needed a leaky hose-bib (spigot) repaired/replaced before winter. Wagner Family Plumbing scheduled our first appointment and then canceled rescheduling for the next day. At that rescheduled appointment, the tech got halfway through the job and realized that he didn't have the parts to complete it. He capped the pipe, charged me $115 for the day and said he'd come back to finish in two days. He scheduled that appointment but he was unable to keep it so he canceled it. He rescheduled again and just cancelled AGAIN. They've had four appointments, and the spigot is still not fixed. STAY AWAY FROM WAGNER.

no one ever called us back so no service was provided

Great service! Mike helped explain the problem and installed the right pump for our home. We have a drain in the driveway that goes to our water collection bin. A regular pump would’ve gotten clogged with some of the debris from the driveway drain. He installed an ejector pump and it works like a dream. Thank you!!!

He completed the job for a fair price. We knew that there were errors in the last installation which he remedied. Personable and explained what he was going to do before he did it

They did not show up nor return call

The Technician was on time and very courteous. All the necessary equipment and parts were on the truck. The job was done in quick fashion and the basement was nice and clean after the job was finished. The new sump pump does not have one of those floating balls that get caught between the pump and the well wall. The back up pump was installed in the well which made for a nice and clean look. The PVC pipe was installed nice and solid so it did not move around when the water flows through it. The Technician was very knowledgeable about his job and understood our requirements. Everything went smoothly. I was very happy with the finished look. I would recommend them to anyone. The Technician treated us with respect and kindness.

Phenomenally well. Wagner Plumbing resolved my issue over the phone without the necessity of an in-home visit. Great company to work with!!!! Very knowledgeable, friendly and professional. I would absolutely use them again and would definitely recommend them to friends and neighbors in my subdivision.

The guys were fast and courteous. Only minor problem was their machine dripped VERY slightly on my carpet. For the price paid I'd do it again, the value was unrivaled after calling 9 other companies. And like I said, the guys were easy to work with.

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The work was not performed. The company did not return my call for emergency plumbing within two hours of calling their live answering service at 9:30PM. Wagner Family Plumbing may be great during normal business hours but do not count on them for after hours service.

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It's working just fine. I hope we can get 2 years out of it. We only had to pay $400 for the labor but there's no warranty for it.

I called 8 plumbers to help me clear my kitchen sink drain, and Wagner was the only one that could come the next morning.  They showed up within a half hour of the time they said they would and charged me the exact amount as quoted - absolutely no surprises.  Communication was great with the plumber as he called me to let me know he was on his way, and he did the job quickly and efficiently.  I would call Wagner again.

We found our sewer drain from the house to the street had plugged and started backing up in our basement laundry room on a Saturday morning. We had used Wagner Family Plumbing before, so we called them and they came out a few hours later and rodded the drain without any extra cost for doing the work on the weekend. The plumbers were friendly, explained what they were doing, and got the job done quickly and at a very reasonable cost. We highly recommend Wagner Family Plumbing.

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spent 2 days trying to get a service but gave up after to days of delays

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Opted to use another provider soley on previous use. Would definitely consider Wagner in future

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There was 15' of dirt piled in the front yard about 4' wide & 5' tall. Mike Wagner told me that they could clean up the dirt, but he would not recommend it as it would sink & I would not be happy. I suggested that he leave a couple of feet on top on the ground for settling & he again said that it would sink & he did not know how much, so he again advised that I leave the dirt to settle.

The job was completed late summer 2014, when the dirt no longer settling, after the freeze I called Wagner to arrange for  the removal. The girl in the office said that they would put  me on a list. After a couple of weeks I called Mike directly to see when they were coming out since I needed to plant grass before the water restrictions. He told me that the dirt clean up was "landscaping" that was not covered in the contract. I told him that "landscaping" to me meant grass planting, replacing the shrub that died & the border that 3' was removed & the entire edging would have to be replaced. He apologized for the "misunderstanding".  I told him that I did not feel that I misunderstood anything.

I waited until mid-May & emailed his office explaining the above & said that if I did not hear from them I would put a sign in my yard of who left the mess & write bad reviews. I waited another 2 weeks & on May 30th send my final email. I have never had a return email or been contacted by anyone.

My questions is, why would they clean it up when the job was completed & it was not considered landscaping, but it I left it as he  recommended twice-they are no longer responsible? Why didn't he explain that if I left the dirt I would have to hire someone to clean up?

 The dirt has small gravel mixed in it & I can't give it away. So far 2 landscapers refused to even give me a bid. I would not recommend this company to anyone.

Plumber came out to fix leaky hot water pipe.  All looked ok but a day later we noticed the pipe still had a small water drip. We called the office for someone to come out again.   Unfortuneately, the responsiveness from the office was very poor.   Melissa told me that the plumber would be out that same afternoon.   I later called the office to find out where the plumber was and no response.  I finally got a call from the plumber himself, which he told me he had just gotten the message of my call and that there was no way he could come out that same day (it was already late afternoon and he was at a distant location).  He did indicate he would be out the following day.  He was out first thing in the morning and fixed the leaky pipe.  I think the plumber services were great but the communication from the office is lacking.

They saved me a ton of money.  Every other company said that I had to tear up my patio to fix this issue but they did not.  They were very prompt, professional and cleaned up after themselves.