Lockwood Furnace Co

This company put my furnace and central air 11 years ago. I had them for regular maintenance for heat and air for $192 each year. I called because central air wasn't working. I am 68 years old and they said they couldn't come that day and tomorrow it would cost $192 for emergency call. I said I was in their maintenance program. They said that doesn't do anything for service calls only preventative maintenance. Also 3 years ago a maintenance tech was so rude to me because he couldn't fix problem, I told him to get out of my house. Tech manager came to my house and repaired a broken wire that the tech that tried to clean flame rod on their regular maintenance visit broke the wire.

They left it extremely clean. I was impressed with it. I feel like they know what they're doing. They are very proactive in addressing my needs. They call to check on my furnace about once a year. I'm just very impressed on the quality of their service.

They are reliable, very knowledgeable, very professional, good expertise. It's just a great overall company and they kept their word. They are very polite, no problems at all, very professional. They got me the results when they said they were going to get them to me, very fine.

Arrived on time and everything went smoothly. They cleaned up after themselves and left no questions unanswered.

It was a 2 day install, Doug, Ted and Brett showed up the first day and really did an awesome job! Took out the old system, put in the new furnace, so I had heat that night! They even re-piped my hot water heater with hard pipe at no charge! Doug explained everything they were doing and how the furnace worked! The second day Andy and Kevin completed the install of the condensing unit, replacing the copper tubing in its entirety! They also pulled new wire to the T-Stat so it wouldn't have to run on batteries, at no extra charge! The area was cleaned up better than the way they found it! All the install guys were very polite and professional! In addition, all my paperwork for the rebates was filled out by the lady in the office, LeAnn (hope I got that right!) all I had to do was fill in account #s and sign it! I would highly recommend Lockwood for your furnace and A/C needs! Awesome job everyone!

I think they're really competitive.

They have always been very responsive. All their service technicians are good but there is one particular one that comes. He always seems to go a step more like take a little bit more time explaining and things like that.

It's been over 2 years since we purchased our new furnace and A/C units from Lockwood. A technician came Thursday to maintenance our furnace and I remembered how much I appreciate this companies professionalism and candor. Everyone I've delt with at this company is a pleasure to do so. I gather that this is a company that hasn't gotten to big by their own choice. They are all very intelligent about their products and helped us get the most for our money to suit our needs. I'd like to add that though I didn't have a lot of knowledge in HVAC, I found out that some of my co-workers did. I explained what units I purchased, the price, and the companies optional maintenance package and got an at-a-boy for landing a good deal. I highly recommend this company. Do yourself a favor, and at the very minimum, let them come and give you a quote on what ever project you are looking to have done.

From the first estimate to the follow up Lockwood was awesome. During the first visit was given a lot of information and options. Talked about moving ac to side of house to clear up patio, also where the new vent would be placed. Lockwood was able to accommodate our requests. The job went as promised. The two installers were very professional and explained everything that we asked them. Upon completion we showed how to work everything, what and when things needed to be Checked or replaced. Was given suggestions on things I could do to improve the efficiency of the new furnace and ac. Great family run business will not find a better company.

Lockwood came within 2 hours of my calling them, fixed the problem, and the furnace has been fine since.