AFFORDABLE LUXURY PAINTING & REMODELING

"We gave me. [Member Name Removed] an estimate in 2013 he called us 2 years later and added relaying his floor that he had tried to lay and did not do properly. He also added doing his whole half bath and added bifold doors to his 2 closets. To begin with, the house was a total mess. So dirty that we had a hard time working around all the garbage and debris and dog hair. they also have a huge dog that we had to work around which made it very hard to go fast. Even though 2 years had past and they added on many items we still decided to give them the same pricing. We thought that they were happy and never once complained. You can imagine that we are shocked and surprised. the project came in at budget even after doing add-ons. It was so hard to work with me. July but his partner was a good man and very reasonable and grateful. We did an amazing job at an amazing price and included all the add-ons and for this review, it is a learning lesson that the people you do the most and best for are the most ungrateful. WE work our butts off for this review is very upsetting. We even added can lights for him. The weird thing is they never complained. As far has made comments about being at the outlet mall he is saying the truth that story was talked about as we talked often sort of as friends would, but he has totally distorted the time frame and the context of the situation to slander us and make us look like dots. I am very sad and sorry we even did this job because of they never not one time let on they were unhappy or upset. We are not minded readers. They bought us lunch numerous times and said over and over how they loved it and how they were happy we did so much. Never has anything like this happen ever."

"Thank you [removed member name] for your review. We appreciate you work and enjoyed working with you on your project. I am wondering what we could have done or still do to make the quality an "A". Everything was done per. the work order and seemed to us to be a great job. So let us know so we can impove in the future. As far as telling you in the Afternoon that we would be done: We mentioned this when you were leaving around 1pm. That is because once we did the extensive scraping we realized that we would be done with it that day. We made good time in the morning, and at that point all we had left was clean up, painting second coats and some windows. I'm sorry if that disturbed you, but we could not tell you that the day before becase we were still working on your home, and John said he did give you the heads up that we would be done sometime in the next two days. Thanks again and it was a pleasure!"

"How do we get an overall B when the person rated us all A,s makes no sense."

"The job was supposed to be done before Christmas and because they continually messed up, the job had to be continually redone. NOT TRUE AT ALL. THE DELAY WAS CAUSED BY THE FACT HE ORDERED A VANITY AND MIRROR THAT CAME IN DAMAGED. HE RORDERED AND WE WERE AT A STOPPING POINT. HE ALSO, MADE NUMEROUS CHANGES AND UPGRADES, WE ALSO HAD TO STOP AND WAIT FOR HIS PANEL TO BE UPGRADED TO ACCOMMODATE HIS WIRLPOOL TUB. WE ALSO COULDN'T WORK ON CERTAIN DAYS BECAUSE HE WAS NOT HOME AND WE DID NOT HAVE ACCESS TO HOME. Today, January 20, 2009, I was told that I would need to find someone else to finish the job because they were done. They walked off the job leaving my house in disarray and wiring sticking out, and mirrors off the wall. This leaves me in a difficult position because I need to find someone else to complete the job WE LEFT THE JOB BECAUSE HE INFORMED US THAT HE WAS NOT GOING TO PAY US THE REMAINING BALANCE. WE GAVE HIM A SOLUTION THAT HE WOULD HAVE TO PUT THE REMAINING BALANCE IN ESCROW. HE DECLINED WHICH REVEALED HIS INTENTIONS. WE ARE SO CONFIDENT IN OUR WORK THAT WE HAVE A PAY AT THE END POLICY, AND WE HAVE NEVER EVER NOT BEEN PAID IN FULL. WE WORK ON A TRUST BASIS WITH ALL OUR CLIENTS; THEY TRUST US, WE TRUST THEM. ON TOP OF ALL THIS, OUR CREW HAD NO WORK SCHEDULED, SO THEY STARTED OF WITH A BAD DYNAMIC BY ACCOMMODATING HIM ON SMALL "EXTRAS" FOR FREE. THIS TURNED IN TO MORE AND MORE FREEBIES. WE DIDN'T MIND SINCE IT WAS AT THE END OF THE YEAR AND WE HAD TIME, BUT THIS TURNED OUT TO BE A REAL NIGHTMARE FOR US. THE MORE WE DID FREE, THE MORE HE WANTED FOR FREE. EVEN THOUGH IT WAS THE FIRST TIME WE HAVE NOT BEEN PAID IN FULL, ALL AND ALL WE ARE VERY HAPPY THAT WE DID THIS PROJECT. WE LEARNED A LOT ABOUT GUT FEELING (THIS IS BECAUSE MY GUT FEELING WHEN I TOLD HIM "WE HAVE A PAY AT THE END POLICY" HIS EYES LIT UP, THAN HE KEPT SAYING "SO, IF I'M NOT HAPPY THAN I DON'T HAVE TO PAY". IS SAID NO WE WORK TO YOUR HAPPY. MY WARNING LIGHT WENT OFF THAT HE WOULD TRY TO NOT PAY AT THE END. AND BIG SURPRISE, AT THE VERY VERY END HE STARTED FINDING THING ON TOP OF THING ON TOP OF THING THAT HE FOUND WRONG, THAT PREVIOUSLY WERE IN HIS WORDS "LOOKED AWESOME". HE OBVIOUSLY WAS TRYING TO GET SOMETHING FOR NOTHING. WE DID OUR VERY BEST, A AWESOME JOB AND HE GOT A $8000 JOB FOR ABOUT $3,000. HE OWES US A LOT OF MONEY AND HAD PLENTY TO GET IT FINISHED. HANG A MIRROR, CLOSE UP THE WALLS AND PAINT A SMALL BATHROOM. ABOUT $3-400 AT THE MOST. SO HE CAME OUT WAY AHEAD AND SHOULD BE VERY VERY HAPPY. PLEASE CALL US AND WE WILL AND CAN GIVE YOU A TON OF BATHROOM REFERENCES OF PEOPLE THAT ARE VERY VERY HAPPY. WE CAN GIVE YOU A TON OF PROFESSIONAL REFERENCES ALSO. WE ARE MEMBERS OF THE COMMUNITY THAT THRIVE ON DOING A GREAT JOB FOR A GREAT PRICE SO GIVE US A CALL AND DO NOT BELIEVE THIS PERSON FOR A MINUTE HE IS A CONFUSED CON MAN."

"IT WAS OUR PLEASURE!"