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Water Works Inc

3.8(
16
)
Designer - Landscape - For Business, Architect - Landscape - For Business, Landscape - Install Landscaping for Yard or Garden - For Business,

About us

Upon installation of a lawn irrigation system, you will receive 2 seasonal service contract, which includes the start up and shut down of your system, a fertile system which fertilizes your lawn(fee), repels bugs and rust, also a hose enclose which hides your garden hose for those small jobs (fee).

Business highlights

Emergency services offered
39 years of experience

Services we offer

Aerators, Fountains, Injector Systems, Landscape Lighting, Spring Start-up & Winterization, Underground Sprinkler Systems

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.816 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
0%
3
13%
2
6%
1
19%
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Showing 1-16 of 16 reviews
Dee C.
Sep 2024
3.0
Yes, I recommend this pro
Installed our system 6 years ago, the system has worked well since install. I would just say get everything in writing and make sure to ask what the life time warranty means. Also check on when they can do you turn on and turn off they are very limited! Where we live they only do one specific day per week so if you cannot be home on that day you will be in trouble twice a year to be home for them.
Todd R.
Aug 2024
1.0
I would not recommend this company to anyone - They are shady. They came out and installed our sprinkler system about 2 season ago. While installing, they ended up cutting all 4 of my bubblers without even looking, which I had let it go. 🙁 Now 2 season in, I currently have one area which the hose is becoming unearthed since it was not done properly, also I currently have 2 leaks in the line. I have contacted them in regards to this, since they strongly say, LIFETIME LIMTED WARRANTY. - This means that if we stayed with there services, which I did, they are not going to cover this and states it is ACT OF GOD and they want to charge me $750.00 to just get them out to our house and then additional $500.00 an hour. Please tell me if you think this is wrong or not - since we had this for only 2 seasons. The owners have spoken of this company as they say and there is nothing more they can do, unless I pay them such HIGH prices. So - be very weary dealing with these guys. Thank you again. B. Regards.
Jennifer L.
May 2024
1.0
$154
I have used them for years and had an appt for them to come out and turn on my sprinkler system and they set my appt from 8-10am. We got in late the night before from the Memorial Day Holiday and they texted me at 7:20 in the morning and we weren’t even up yet. Since I didn’t respond, they said I have to pay $154 dollars to reschedule my appt. Which is the full fee to get them out here in the first place. Absolutely unethical. if you miss an appt with a dr it’s $50. If you miss an appt with a sprinkler guy, it’s $154.00. Not right. And they won’t come back out until I pay it even though I already paid my annual $308.00 for the on/off service. Extremely disappointed and frustrated. They obviously don’t listen to customers or care. As customers, we are extremely busy too. It’s not just them.
Edward R.
Aug 2023
5.0
Yes, I recommend this pro
$5,000
Wanted a sprinkler system for the lawn and flower beds. Had 4 estimates, WaterWorks came in the middle as far as pricing but offered a better warranty and I liked the sales guy. Install happened in 3 and a half hours. I was surprised by the efficiency of the crew. Lawn barely looks touched. I'm very happy and am recommending them to my neighbors.
Laura O.
Apr 2021
1.0
Very strangely. Erik showed up and I described what I am looking for. He asked where the water comes out and I told him I didn't know. I recently bought my house, and am visually impaired - and honestly, didn't think to check with anyone in advance. He went inside and looked at the water heater - and then assumed that it was in the attic! He didn't even walk around the house where he would have seen the pipe by the spigot. After 3 days I emailed to see where the proposal was. He replied that it will end up costing $2,500 (in addition to his estimate of $4k) to bring the water down from the attic. I told him the water comes out of the side of the house. I haven't heard from him since...
Response from Water Works Inc

"We had met with this homeowner, the plumbing was located in the middle of home, in the closet. In order to install the backflow valve correctly, the plumbing needed to come up from the closet, through the attic and out of the home. Unfortunately, per IL plumbing code, we cannot use a hose spigot for an irrigation system."

Nancy S.
Apr 2021
1.0
BEWARE of this company, especially Roger. We had an appointment today for turn on and installation of a $600 fertilizer systems. Appointment was for 8 am, technician was sent to wrong address and told us by phone to reschedule the appointment. After calling the office, the time was changed to 1-4 and they arrived at 4:15. Tech was rude, arrogant and a lier. We are having a driveway installed and I was told by Roger that they would return when the driveway was done. Roger is a very scary man and among other things I was asked if I understand english. I was told there were 5-6 line breaks because of the driveway. In actuality there is one line break- no where near the driveway and it was due to me tilling for our garden. While I was talking with Eric I heard Roger in the background screaming at another customer. Then Roger said to give me to him and that "he would take care of me". Eventually I was hung up on - never having received confirmation of my cancellation or refund of my $600. I called back and was hung up on again. I have never been treated in such an awful way and am now sorry we chose this company last fall to install a new system in the home we purchased in Hoffman Estates. I am now looking for a reliable, trustworthy company to move our work to. BEWARE
Response from Water Works Inc

"There was a mix up with the scheduling and we did contact the homeowner as soon as it was discovered. We explained the situation to the homeowner and everything was resolved until we arrived on location. Upon arrival our tech noticed the driveway was completely removed and the framing stakes were where the heads are. The system was started and while going through each zone many leaks had appeared, one being by the garden where the homeowner admitted to rototilling the area. The others were along and around the driveway. In order to install and test the fertilizing system, the system must be fully operational. With the amount of line breaks and heads that need to be moved due to the driveway situation we could not accomplish this. While speaking with the homeowner about this she was not willing to accept the situation at hand and continues to blame us as a company. We explained that once the driveway was complete, we will come back to repair everything and install the fertilizing system. The homeowner then explained how we have terrible customer service skills because we could not get everything complete that day. If we had done the repairs at that time, we would still have to come back out another time to finish once the driveway was done. Either way the end result would be the same, we are just trying to save the homeowner money and time. The homeowner was highly satisfied with the original installation and the fall winterization although when given professional advice regarding the situation at hand she was displeased."

Eric R.
Aug 2020
5.0
Yes, I recommend this pro
Extremely amazing, called them to repair a system that was installed before I bought the house. They came out, fixed what was broken and were gone. Pricing was reasonable. Best company I've dealt with thus far. Thanks guys
Joe W.
Aug 2020
2.0
Since the initial installation, I paid waterworks for annual on and off services that includes a tune up of the sprinkler heads for leaks and adjustments. The System comes on every other day at about 3:30 AM so it is not easy to see a problem but I have complained about brown spots where the heads are not reaching but there was a charge for that kind of adjustment mid season so I would wait till spring. This time a sprinkler head was leaking badly and and my side yard was pure mud so I called them saying no way is this waiting all season because should have been noticed when they turned the system on. They agreed and told me there would be no charge. The Tech came out but the head continued to leak just as bad and now it is watering my driveway. I called again and they returned last week. This technician fixed told me the prior Tech left a part off so the leak was fixed but it's still watering my driveway. Between then and now, I received my AMEX bill and see they also charged my card $120 for first visit and $170 to fix what they didn't for the $120 charge. I had no idea they kept my credit card on file. An unbelievable conversation followed this morning when the owner took the phone from the employee I was talking with and told me to, "stop trying to CON his Girl". It got ugly from there. I've had my doubts before but now I seriously caution anyone thinking about protecting their expensive sprinkler systems with this outfit. No matter how many years you pay them, you are one billing question away from being called a "Con". Would you believe they told me some systems are large, mine 11 zones and they do not have time to check them. Oh well, I'll find a better option because they are history around here.
Kasia P.
May 2019
5.0
Yes, I recommend this pro
Water works is very reliable, staff is very professional. We can always count on them to take care of emergencies
Jennifer B.
Apr 2019
5.0
Yes, I recommend this pro
I shopped around and interviewed 6 different companies. I went with water works because they had the best price and contract and I really liked working with them. Over the past 3 years I have enjoyed working with Steve and Dustin for service (start ups, tune ups, and shut downs) they really know their stuff and have helped us with our lawn needs tremendously. In the office I love working with Nicole, she said is awesome, super friendly and makes sure you’re taken care of. I am super happy with my decision to go with Water Works!
Chris L.
Apr 2019
5.0
Yes, I recommend this pro
I finally pulled the trigger and had a professional sprinkler system installed at my home. I'm a horticulturist and have spent countless hours planting prize winning roses and many other perennial flowers and shrubs. Each of these landscape beds needs special watering cycles, not to mention an acre of Kentucky Blue grass. When I reached out to Water Works about my watering concerns, they put an irrigation plan together that would water all my specific areas separately with custom water times. What can I say, the installation was fast, clean and very professional. There service techs have been extremely helpful and patient with me since the installation. I'm recommending Water Works to everyone in my horticulture club.
Susan H.
Apr 2019
5.0
Yes, I recommend this pro
I usually dont write reviews but I had to give a shout out to Water Works for a great experience with my sprinkler system installation. Customer service has been very professional and I have the nicest yard in my neighborhood. Having Water Works Install landscape lighting this year.
James M.
Nov 2018
3.0
$3,500
The system it self works fine but it was the damage they did to mu yard and refusal to repair it correctly. I was told that if I give a negative report about this company they will not honor my warranty. And so far they have kept their word. I requested that someone come out and adjust the heads as they are watering my neighbors lawn. No one had returned my email. We have many mis agreements and I got loud with one of the techs they came out to fix the yard because he told me to go in the house and let him work in my yard. I told him to leave. They left large cracks all throughout the yard. Some of them you can fit your hand into. The tech came out with one bag of dirt to repair the lawn and I advised him that was not enough. I have photos of my yard if anyone want to see. If they had just fix the cracks, everything else was ok. They credited $300 back to my card but I advised them that I wanted my yard fix and I did not ask for any money back.
Thomas R.
Aug 2018
5.0
Yes, I recommend this pro
$4,300
Very good job
John & Elizabeth P.
Jul 2017
5.0
Yes, I recommend this pro
$300
We've used Waterworks for the past two years. They have been responsive to our needs and concerns.
EMAL N.
Jul 2017
5.0
Yes, I recommend this pro
$400
Great experience from beginning to end. Service representatives were punctual, knowledgable, and went above and beyond the call of duty. Office staff was extremely friendly and helpful as well!
Amber H.
Jun 2017
5.0
Yes, I recommend this pro
It went very well
Cynthia R.
Apr 2016
1.0
$3,000
.
Response from Water Works Inc

"After looking at this customer information we have found that we have not serviced this location in 4 years. We have found that a few competitors have gotten some of our customers information and are placing FAKE reviews. The only information that is correct this review is the address, all other dates are wrong and this review was posted a full season after our last recorded service at this location. We will be contacting Angies List to review and remove this posting."

Kerry V.
Oct 2015
5.0
Yes, I recommend this pro
$3,600
Good, very professional and reasonable prices.
Candace P.
Jul 2015
5.0
Yes, I recommend this pro
$3,600
i used water works for 7 years, at my old house to service my system, At my new house i had them install a new one with the WIFI controller and i absolutely love it. Install went very smooth. I have recommened them to my neighbors.  Keep up the great service guys!
Kevin M.
Jul 2015
5.0
Yes, I recommend this pro
$1,000

I am very impressed with how Water Works staff showed respect and helped me understand the issues with my system.

If you want a company that will stand by their work and help educate you about the systems involved you want to call Water Works.  Thanks so much for your professionalism!

Kevin M.
Apr 2015
5.0
Yes, I recommend this pro
$3,400

The staff at Water Works are very responsive to our needs.  They came out quickly and gave us an estimate and took time to explain the system and what would need to be done to install it.


My wife was so happy with the staff that came to install the system.  They were in trucks that were clearly marked and gave her time to lock up our dogs.  When they finished the work they cleaned up and my wife didn't have to clean up after the workers (that is a pleasant change from most places).

I would suggest that you give them a call.


Lisa B.
Sep 2014
3.0
Yes, I recommend this pro
$6,000
Waiting for spring start up to see if system made it through the winterized program.
Response from Water Works Inc

"We are sorry this customer waited till November to have the sprinkler system shut down. When the customer called the office we were up front with them on the RPZ and the fact that the system was frozen. We told them that the system would have to be evaluated in the spring, that was for the 2015 spring season. This Customer has not had their system started sense 2014."

Anne G.
Jul 2014
5.0
Yes, I recommend this pro
$3,900
.Waterworks installed a underground sprinkler system. I was giving a great quote. Start to finish I was presented with total professionalism. Everything went smoothly. All work was done in a timely fashion. I can't say enough good things about this company. I will recommend them to my friends.
Steven K.
Jul 2014
5.0
Yes, I recommend this pro
$3,400
Fantastic

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Water Works Inc is currently rated 3.8 overall out of 5.
Water Works Inc accepts the following forms of payment: CreditCard
Yes, Water Works Inc offers free project estimates.
No, Water Works Inc does not offer eco-friendly accreditations.
No, Water Works Inc does not offer a senior discount.
Yes, Water Works Inc offers emergency services.
No, Water Works Inc does not offer warranties.

Contact Information

5703 Weatherstone Way, JOHNSBURG, IL 60051

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