Arpin Van Lines - Wm Meyers Movers Inc

I have to say that I’ve never experienced quite the level of poor service as I received from Wm. Meyers Movers. The movers were rude, careless, slow, and, in my opinion, unfit for the job. And, at least one of them was a thief. Immediately upon arriving (late), one of the movers said “who’s brilliant idea was it to put us here today” and made a motion of shooting himself in the head. This was the first of several snide remarks made throughout the day. They commented repeatedly about how much wine I had, stating once that I could just drink one of my “hundred bottles of wine” at the end of the day to get over the move. They asked me “who needs this many coffee cups?” While unpacking some boxes at the end of the day, one mover asked another where to put some items and the other said, “just throw it on the floor – what do we care.” I was also told it should be “illegal” for me to own my own massage chair. These are just some examples of the repeated snide and rude comments I experienced during the day. I understand that accidents happen in any job, but the list of items damaged, broken or lost during this one move is overwhelming. They totally destroyed one round end table, pulling the top and trim totally off the table and scraping the sides so badly that all of the finish and some of the wood was removed. And, this was just one of more than a dozen items damaged or broken. Each time something broke, the response from the crew was "I don't know how that happened" followed by some excuse for why it wasn't their fault. At least one of the four movers smoked. Two of them spent much of the day out of breath and complaining about the stairs. I was a little surprised that this particular crew was scheduled for a move from a third-floor walk-up. Perhaps a more physically fit crew would have been able to get closer to finishing the work I thought I was getting when I asked for a pack-move-unpack quote. I had to disinfect every surface they touched. They used almost no floor protection and tracked every bit of mud and debris from outside through my home. They also never washed their hands any time they used the bathroom. The icing on the proverbial cake was when, at the end of the day, my property fell out of the pocket of one of the movers. It was a fairly inconsequential item but his response is what startled me. He simply stated that he had taken it and he hoped I didn’t mind. He then shoved it back into his pocket. I, of course, have no way of knowing what else he (or any of the others) stole from me. And his laissez-faire attitude was more than I could stand. My daughter just paid less than one-third of what I paid to have her and her boyfriend’s belongings moved from a first-floor walk-up into a third-floor walk-up. She had one glass broken and no other damage. Her movers were pleasant, courteous and fast. I wish my experience with Wm. Meyers Movers could have been similar to hers.

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It was four moves. They were awesome. There were no issues. I highly recommend them. They did a great job. Nothing was damaged and everything showed up on time.

They were quick, efficient, and provided excellent customer service.

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Arpin Van Lines provided excellent service. They were honest and hard-working. Some of the downfalls include them taking longer than I expected. I was originally quoted to reserve a freight time, and being in a condo, I could only reserve the freight elevator for two hours. The day before, I received a call that they would need three hours to pack so they would show up at 10 AM and we would use the freight at the reserved time from 1 PM-3PM. Halfway through packing, the movers notified me that it may take longer. They actually didn't leave until 6 PM. While I was lucky that not many people reserved the freight elevator, I can see this could be a big problem for someone moving at the end/beginning of the month when several people are using the freight elevators and there wouldn't be as much room for leniency. The movers themselves were very kind and honest. One example is when I had $20 bill laying on my book shelf. The mover asked me what I wanted to do it with it - apparently people have blamed the movers before for stealing cash when they packed things. All in all, using a moving company is certainly pricey, but if you need one, Arpin did an excellent job with my things.

This is the first cross country move for me, so I proceeded to review the list of carrier's on Angie's List, talk with friends, view various moving web sites online, check the BBB to read customer reviews (including horror stories) to find a moving company.  I contacted the Wm Meyer Moving Company directly to set up an appointment for estimate.  They were quick to schedule a review and their salesman answered our questions and emailed the following day an estimate and date that met our needs.  He phoned and checked on our packing progress.  He returned to the house when the actual move contract was signed, to ensure all questions and concerns were addressed.  The actual move date took about 8 hours to load the truck in bitter cold temperatures (below zero wind chills).  Our move team arrived ten minutes early!  They were both friendly and professional.  We have a large ranch home with a fully furnished basement, so we had many boxes. We packed the entire house ourselves over a 5 month period.  We did have a crate made for our dinette table top since the glass is thick and heavy. Our furniture was delivered within the standard 10 business day window as expected.   Although the movers were different we had the same driver (Dave) for the entire trip.  Dave is to be commended because he assisted the movers in loading and unloading the truck.  He provided direction and instructions to the other movers.  The unloading of our furniture went smoothly and uneventful. We did not have any damage to our belongings, partly due to luck, my experience in packing (several local moves), and the movers themselves.

My only gripe is that the original estimate vs. the final weight was off about 2000 lbs, causing an additional $500 in cost, so the move was a bit pricy. 

It was very smooth.  I was very satisfied.

They were great. We had a large house to move and they were there for 4-5 days. This is actually the 2nd time we've used them. We keep using them because they are on time and their crew is very good. It is a group we are very comfortable with, and they are very friendly.

Having moved many times both across the country and locally, I have had a lot of experience with movers. Meyers Movers was by far the best company I have worked with and I am SO glad we are using them again for our long distance move. The crew showed up right at 8am and began work. They moved so fast (on one of the hottest days of the summer) that we were not able to keep up with them. The estimate had been for 8 hours and they were done in less than 5. They did give us some of the credit as we were organized and ready for them, but they did the work. This included fitting all of our items in a 10x15 storage unit that was barely big enough. They piled boxes to the ceiling and managed to get everything in without damage.

See above

Arpin Van Lines - Wm Meyers Movers Inc

A bit pricy, but you get what you pay for.  They were good, fast, responsive to calls, and stuck to the estimates and timelines they started with.  If I had a complaint, it would be the rather long delivery window they gave me (2 weeks), but I think that is pretty standard for long moves.  Overall, good service and no surprises.

Emailed Arpin Van Lines from Angie's list to get estimate for move from one Chicago location to another Chicago location 3 miles away.  Asked for a date that was about 2 weeks away from the date I emailed.  Was informed in the email, sent from Wm Meyer Moving Company (turns out that Arpin Van Lines has local affiliates that set up the local moves)  that the first open date in their schedule was more than 3 weeks away.  After calling other moving companies and finding their prices a bit high, was able to post-pone the move to the next month and went back to ask for estimate from Arpin (Wm. Meyer Moving Company) to ask to schedule an in-home estimate.  On same call asked about whether the company charges a set amount of time between the pick up and the drop off locations.  Response was that they charge whatever is the time between the locations, but that they also charge the set hourly rate for the amount of time that it takes to get from the warehouse at Itasca to the pick up location and then the amount of time that it takes to go back to the warehouse from the drop off location at the end of the move.  I was told that the estimate each way for that commute would be 45 minutes -- so for a local move that I expect to take 5 hours they would most likely charge for an additional 2 hours just to arrive to the job.  I decided this would not make sense for such a short move, and am reaching out to other companies that are located in the vicinity of the move.

I would give them all A's.

The reason I went with another company was the lack of comments.  The gentleman that came, to estimate the cost of my move, was professional and took time to evaluate the quantity of items to be moved.  Had there been additional comments, I would have contracted with them.

It was $96 an hour straight.  They were on time and they were extremely polite.  They were very flexible.  They didn’t have any hidden fees.  I compared their prices to the others and these guys were $96 an hour straight.  The others told me that I had to pay for the truck and other things as well.  It was not one straight amount but the guys that I used had just one straight amount.  That’s what I liked about them.  It was a lot simpler and there were no hidden fees or extra fees.  We just confirmed what I wanted done and that’s it.  Their quality of work was excellent.  They were very responsive.  Their punctuality was excellent and they were definitely very professional.  They didn’t have any separate charges for a truck and things like that.  They just had one straight amount for an hour.  They had a minimum charge but it took us pretty much four hours to move the furniture.  They were just very good.  We will definitely use their services again in the future.

They were very professional in their conduct, and they gave me great piece of mind. I would certainly recommend them to anyone in the Chicago area.  

Overall, I am very pleased with the move and the packing.

They were moderate. They were a week late of delivering which was within the contracted amount of time but they said they would get there on a Friday but did not come until the following Thursay. It ended up being about $1000 more than estimated.

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Overall, the move was reasonable, though not outstanding. The workers were very nice and all spoke English. They were prompt and tried to be helpful. Toward the end of the loading process, they overlooked some items that we have had to make several trips back for. I had asked the lead mover to do a walk-through with me to make sure items were not missed and he agreed, but at the end they were all gone before I had a chance to get him to do it. There were also a few items broken (including something they packed) -- in what has been opened so far -- and when they unloaded, they often did not heed the labeling on the boxes (example: something said if went in my daughter's room was stacked among scores of boxes in the basement). I believe the price was reasonable though and would probably use them again, as they were pleasant, honest, and all English speakers.

This is the second time we've used them and both times they've been great. Very professional. We have a big, awkward entertainment center and they've moved it in and out of two houses and both times it was no problem at all. They're very careful with everything and nice people that you don't mind hanging out with for the day. They did such a good job the first time that I didn't even consider using anyone else on this most recent move and once again I was completely pleased with them. The people you talk to in the office are very nice, very helpful. Moving is stressful but Meyer's movers has taken quite a bit of the stress out of it for us.

THE MOVERS WERE NICE GUYS, PRETTY CAREFUL WITH OUR STUFF AND STAYED ENERGETIC THROUGH A 90 DEGREE DAY. NOTHING BROKEN OR MISSING. THE GUY WHO DID THE ESTIMATES WAS OFF SOMEWHAT AND SENT THE WRONG SIZE TRUCK. THEY COULDN'T FIT IN OUR LAST ITEMS AND WE ENDED UP HAVING TO MAKE A BUNCH OF TRIPS IN OUR VAN. THAT WAS A PAIN, BUT IT WASN'T THE MOVER AS MUCH AS THE OFFICE GUY I GUESS. BECAUSE OF THAT EVEN THOUGH THE REST OF THE GRADES ARE AN A, I WOULD GIVE THE OVERALL EXPERIENCE A B.