J.Doheny Glass Block

It was a pleasure dealing with this family owned company and their employees. They did an excellent job on the installation and were very neat, putting runners down over the carpeting, while completing the installation. Would highly recommend and hire again!

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Just a pleasure to do business with this family-owned and run company. Jim, the son and owner, is such a nice guy. Very honest. Had his dad, the founder, on site as well when I had the install done. The whole work crew was just great. Wouldn't hesitate to recommend these guys to anyone.

On 8/9/2013, spoke with Katie at Doheny office and indicated that we needed a quote to replace old original glass windows which broke during a recent flood. We set appointment for 8/13/2013 to have a member of staff come to the house and review situation and measure windows for quotation. Jim arrived promptly as promised and spent about 30 minutes reviewing the situation and quoted the job on the spot. He followed up with a written quote as promised at the agreed price on 8/14/2013. Spoke with Katie on 8/15.2013 and agreed to move forward on the quotation. Set install date for 8/27/2013. On 8/27/2013, a crew of three arrived at 0800 hrs and completed the entire installation by 1500 hrs. The install was done with an absolute minimum of disruption to the household. Everything was cleaned and swept at the finish as though no one had been there. The product looks fantastic and makes our basement look cleaner and brighter. We would recommend them to all who are interested in glass block install.

It went well.  They did the install and were very clear about what they did and didn't do as part of the job, so there were no surprises.

They showed up on time.  Were very pleasant to deal with and cleaned up when they were done.  Nice job guys!

Call one: he will call you back in a little while.   Call two:  three days later, she is returning new messages.  What?  I lost my cool. But I did call back and apologize, I was sick and my husband was out of town.  Call three:  I actually called again, left a message, office closed for the week.  Waited for their call back.  Call four:  estimate scheduled for today at 9 am. Hooray!  My husband took off from work.  No one called or showed up.  At 10:30 he went to work.  I went to run some errands.  At 1:45 p.m., someone shows up and said there was a mix up and they rescheduled. Checked our voice mail, they did call at 12:30 today, 3-1/2 hours after a scheduled appointment.   Wasted three plus weeks of time.

 I think they knew what they were talking about.  They were professional and got the job done right.

This company did a great job - they were very responsive to my estimate request....got the job done quickly and efficiently. Really improved a 1920's bungalow basement!

They are very good. They also did my neighbor's glass block. It did take a little bit to get in touch with them the second time, I think they were having trouble with their phones or something.

Everything went well, from the initial estimate appointment to the final installation, except for dealing with the manufacturer of the glass block windows, Imperial Glass in Niles, IL, which will sadly be part of this report and reflect on J Doheny Glass Block, Inc. This will get a little lengthy... I was not informed by Doheny Glass Block that I would be contacted by Imperial Glass, the manufacturer, to schedule a delivery time of the windows. Much to my surprise when Imperial called to say that they were on their way to make a delivery that I knew nothing about; I figured that the installers, Doheny Glass, would have received the windows and brought them on the day of installation. The problem was I was not home to receive the windows. That didn't seem to matter to much to Imperial Glass; they were going to deliver them regardless and leave them. The delivery person was not only very rude, but downright nasty in the way he talked to me. He didn't care that I was not able to be available for the delivery, and when I told him that I didn't know anything about this and why wasn't the glass block company receiving the windows, he said, "that's just the way we do things". I tried to give the delivery person instructions of where to leave the windows so they would be secure (putting them in my back yard and describing the house), and he couldn't be bothered with what I had to say, cutting me off saying, "yeah, I know". He didn’t know as he's never been to my house and didn't know what he would be encountering. I made him verify the address and low and behold, he had the wrong address. When I corrected him on it, he got very sarcastic and said, "my mistake". I did not trust that the windows would be delivered safely, so I left work immediately trying to get home by the time the delivery would be made. When I got home I could not find the windows, so I called the delivery person thinking he didn't delivery them yet. He did and kept telling me that they were by the side of the garage. My house has a two car detached garage, which is the first structure you see, and an original one car garage that is now attached to the house and is part of the house; it's no longer a garage and does not look like a garage. When I finally found the windows, which were viewable to anyone walking by, I asked the delivery person why he didn't put them in the yard, and he said because you had a "Beware of Dog" sign on the gate and I was not going in the yard. Why would I tell him to go in the yard if my dogs were out??? I'm sorry to say that this experience with Imperial will not be forgotten and will unfortunately reflect on Doheny. I explained this entire incident to the owner and was told that this problem has happened in the past. Supposedly Imperial make a very good glass block window, and maybe they do, but something has to change on Doheny's part with how they are delivered to the customers, or they won't have any customers.

The job took about three hours. They did a good job. I like the fact that they were highly knowledgeable. When I called them, they came out right away and gave me an estimate. They really had a good idea about what they were doing. They were smart to suggest that we have someone come out and waterproof the basement walls before installing the windows.

Everywhere I called sent me to this guy. It's a family owned business and they are the only ones in the area who does this. It's a small business. The owner came out and measured. He told me what I needed. He repaired it quickly and efficiently and we've had no problems since. He was very nice and scheduled right away. Originally on his way out he got lost, but called and was very polite. The whole thing was a small and efficient operation.

Mr. Doheny came to my home to survey. Subsequently delivered a very reasonable estimate along with time frames for beginning and completing the work. Windows are of excellent quality, and work was performed in a timely fashion and in accordance with specifications.

Picked up their card at a glass block store in Niles, then checked and found great ratings on Angie's List. Chose Doheney Glass Block over another contractor because from first contact with Jim and Katie, they were extremely professional, knowledgeable and quickly responded to messages by both phone or e-mail. Jim came for an estimate and again impressed me with his knowledge and he's a really nice guy. Installation was straightforward as some of the blocks had already been set into sections by the other glass block store. They had good suggestions about how to place the wall to minimize the cost of finish work that my general contractor would later do for the top and exposed side of the half-wall. Jim and his brother-in-law installed the wall and partway through Jim left and his brother-in-law finished up, then cleaned up and vacuumed. While they covered the area immediately surrounding the installation with cardboard and tarps, a layer of fine dust from drilling into my concrete floors did spread farther into the apartment. That can be expected with construction in general and I should have anticipated it.

Called me back and said they would be in contact; I then called them twice and talked to the owner and the son and I was told they got their wires crossed. That's ok, but I didn't hear anything back from them. I don't even know if they came to look at the glass blocks. Don't know why they never contacted me about the job.

I originally called in the dead of winter. Because the window replaced was exterior they wanted to wait until the weather warmed. Katie their office manager was very accommodating working around my schedule and very helpful. The work performed was quick and the crew left the house cleaner then when they arrived. The crew even made a return visit to do some touch up work after the sheet metal crew reattached the oven/range exhaust vents which had to be customized due to their awkward size. Great job and great service given that the other companies I called never returned my call to even provide a quote.

I sent an email to the company requesting information and Jim Doheny emailed me back promptly. We set up an appointment for him to come out and give us an estimate. He was a little late but he did call earlier in the day to let us know that he was stuck on a job and would be about an hour late if that was okay. That was fine with me and I especially appreciated him calling as soon as he knew. When he arrived he again apologized for running late. I must say that Jim is one of the nicest people I have ever met. He measured for the window, explained the process, showed us different options and answered all of our questions. My husband and I both felt comfortable with the price and with the company. The glass block window looks beautiful. It was worth joining Angie's List because it led me to J Doheny Glassblock, Inc. Couldn't be happier with the customer service and the quality!

Mr. Doheny came to measure and provide estimate next day after my request. He was very polite, measured the window, showed me samples of the windows. We did not engage Doheny since price was significantly higher than contractor hired.

This a family owned business. Everyone I spoke with was polite and professional. I feel the price for this job was very reasonable. I rated them lower on punctuality because the estimator showed up 6 hours late, but once the order was placed everything went smoothly.

Wow. I purchased my home in 1999. The previous owner left information on all the contractors she used to upgrade the place. In Spring 2006, when I noticed that the cement surrounding my basement glass block windows was crumbling, I called J. Doheny. They came out very shortly after my call and the fixed the problem, at no charge. Talk about standing behind your work. They must have installed the glass blocks over seven years ago. I would highly recommend J. Doheny to anyone needing to have this kind of work done.

We would use J Doheny glass block again. Very reasonably price. Work was done on time. Jim was very polite.

THE OWNER ARRIVED ON TIME, VERY NORMAL, ARTICULATE AND JUST A GREAT GUY. IN ADDITION TO THE TWO WINDOWS I KNEW NEEDED TO BE REPLACED I ALSO HAD HIM CHECK A GLASS BLOCK WINDOW THAT HAD BEEN IMPROPERLY INSTALLED BY THE PREVIOUS OWNER. THE IMPROPERLY INSTALLED WINDOW HAD BEEN INSTALLED WITH WOOD INSTEAD OF MORTAR AND THE WOOD HAD BEEN REMOVED BY THE MOLD REMEDIATION TEAM THAT CLEANED THE MOLD FROM THE BASEMENT. WE JUST ASSUMED THE WINDOW WAS A LOSS. HE TOLD ME THAT WE COULD JUST FILL THE SIDE GAPS WITH MORTAR SINCE THE BASE WAS MORTAR/CONCRETE. FURTHERMORE, HE SAID HE COULD DO IT WHILE HE WAS HERE SINCE HE HAD A FEW MINUTES. I ASKED HIM HOW MUCH AND HE SAID NO CHARGE. I INSISTED THAT HE TAKE SOMETHING AND HE REFUSED. WE WILL DEFINITELY USE THEM TO REPLACE THE BASEMENT WINDOWS IN THE SPRING. FYI, THEIR PRICES FOR THE OTHER TWO WINDOWS WERE REASONABLE.

GENERALLY USES IMPERIAL GLASS BLOCK TO PRE-MAKE UNITS. IMPERIAL DOES EXCELLENT WORK AND HAS YEARS OF EXPERIENCE TO DEAL WITH PROBLEM FITS, ETC. J. DOHENY DOES THE INSTALLATION ON SITE.