Gotsch HVAC

My forced air heating system was totally offline, and my house was getting cold quickly. I called Dave, the owner of Gotsch, around lunchtime to ask when he could diagnose my furnace. Dave was at my house in less than 40 minutes. Even though my furnace had a winter "tune up" from another company, Dave quickly diagnosed my heat exchanger had failed. Dave took the time to disassemble the furnace, removed the broken heat exchanger, had Bryant replace it (under an extended warranty he knew about!), then reassembled the furnace with the new heat exchanger. Dave could have easily pushed for me to buy a new furnace, but he presented the heat exchanger replacement as option right away. Integrity and service like that are extraordinarily rare. Bryant gave Dave a labor allowance to install the heat exchanger, but other HVAC companies typically charge the customer for labor over and above Bryant's allowance. Dave stayed until after 9pm on March 8th, to ensure the heat was back on, and the house was warm. You couldn't ask for better service than Dave offers. He's experienced, knowledgeable, has strong relationships with suppliers, and goes to extraordinary lengths to help customers with their HVAC needs. I happily signed up for Gotsch's prepaid maintenance program. As long as I live in IL, I wouldn't consider using anyone else for my HVAC needs. Dave is one in a million!

They did a great job. They came out right away. Dave the owner take the unit part and got the part right away and fixed the problem the same day.

Water drain was clogged up. Problem was found and fixed with very little cost. Service was excellent, would definitely recommend.

The technician, David, checked and cleaned the furnace and the humidifier. He had noticed that the furnace was not always working and pointed out what needed to be done once the system fails and the approximate cost; I was very pleased by his explanations and on how prompt he was to answer to all my questions.