Sears Home Improvement - Salt Lake City Kitchens

When we hired them in March, we were told our project would start in June. So everything could be made for the project by then. we recently found out our project will not start until September. This is very upsetting because we had a wall removed in anticipation of this project and now we have to wait to do our flooring to coving up that wall being gone. It is quite an inconvenience to have this pushed back so far because we have a strip of subfloor exposed and a couple of holes in the subfloor. We have four kids and this not being done for so much longer adds a lot of stress with how our cupboard situation changed when the wall was removed. When we hired them in March, we were told our project would start in June. So everything could be made for the project by then. we recently found out our project will not start until September. This is very upsetting because we had a wall removed in anticipation of this project and now we have to wait to do our flooring to coving up that wall being gone. It is quite an inconvenience to have this pushed back so far because we have a strip of subfloor exposed and a couple of holes in the subfloor. We have four kids and this not being done for so much longer adds a lot of stress with how our cupboard situation changed when the wall was removed. Well, the project is finally done. One thing I did like about the project was that the majority of it was done it 2 weeks. They took out the old cabinets and installed the new ones in one day. The counters got installed the next week. Then a guy came to do the plumbing and install all of the appliances. So the kitchen was fully usable again in two weeks from starting the project. They still had to come back to finish some things that took a while because they had to wait on the parts. The customer service was pretty poor. The communication between the workers and project manager was bad. She never fully understood what still needed to be done. And then it was hard to get in touch with project manager to explain the things that needed to be done. I had to get our account flagged to show that there was an issue to finally get her to contact me again. Although it only took two weeks to have the kitchen usable again. The project took 5 months for them to finally finish all the final touches and things.