Merry Maids of Homewood

I like that they are insured and that I can trust them in my home when I'm not there. They show up every week and keep my house clean so I don't have to worry about it. They even use their own supplies.

THE THREE-PERSON CLEANING STAFF WAS 1.5 HOURS LATE, WITH NO NOTICE OR EXPLANATION, AND STAYED ONLY 2 HOURS. THE HEAVY DUST OVER EVERY DOOR JAMB WAS NOT REMOVED. SEVERAL CLOSETS AND BLINDS COMPLETELY SKIPPED. UNFINISHED BASEMENT NOT SWEPT. FINGERPRINTS AROUND DOORKNOBS WERE NOT CLEANED. NO AIR VENTS WERE VACUUMED. NO WINDOW SILLS WERE VACUUMED OR CLEANED. BOTH MEDICINE CABINETS IN BATHROOMS SKIPPED. IN GENERAL, THE HOUSE RECEIVED A VERY HAPHAZARD AND SURFACE LEVEL CLEANING THAT I COULD HAVE PROVIDED MYSELF. HAD MY ELDERLY PARENTS NOT BEEN THE ONES TO LET THE STAFF IN, I WOULD NOT NECESSARILY HAVE KNOWN THE HOUSE WAS CLEANED. I ALSO DID NOT A RECEIVE THE PROMISED FOLLOW-UP CALL.

THE MANAGER PROMISED THAT THEY WOULD SCRUB THE FLOORS ON THEIR HANDS AND KNEES (DID A GREAT JOB HERE), HOWEVER THEY DID NOT CLEAN ALL CABINETS, CLOSETS, DOORS, VANITIES, OR BASEBOARDS AS PROMISED. WE FOUND OLD COFFEE GROUNDS IN THE CABINETS AND DUST ON EVERYTHING. WE CALLED THEM AND ASKED THEM TO COME BACK AND ''FINISH'' THE JOB. THEY CAME BACK THE NEXT MORNING, BUT STILL DID NOT DO A THOROUGH CLEANING JOB IN MY OPINION. YOU EXPECT A CLEANING COMPANY TO BE THOROUGH, BUT THEY WERE NOT. THEY DID NOT COMPLETE ALL SERVICES PROMISED. I WOULD NOT HIRE THEM AGAIN.