Hoekstra Heating & Air Conditioning

I spent a lot because I got the furnace and air conditioner, and I had a tremendous amount of duct work installed.  They did pretty good work.  Price-wise could have done better.

We have them come every year, we have a check every year. Whenever they come they do a great job. We do the annual contract. If you are handicapped, they come out right away. They are like Johnny on the spot. We had the air conditioning go out and they were John handy, because we can’t go without air conditioning. We do have to pay when they come. It’s a contract. You basically get your heating and cooling done at a cheaper price I think. If you have a problem then you are first on the list. If you’re handicap then you’re really first on the list. I think they come on the weekend too. I think their price is average. They are really good. They’ve been there forever.

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They come twice a year, spring and fall. It's an annual check-up. I have a service agreement, so I don't know for sure what all that is. We've been using them for 40 years.

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They are expensive, but they are good.

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They were competitive on pricing. Very good.

Hoekstra did a great job. Wouldn't hesitate to hire again or recommend them to anyone. Everyone from the scheduler, estimator and the installers did a great job. Very professional, high quality people and work.

I've used them for over 20 some years. I have them twice a year do heating and air conditioning, before the heating season, before the air conditions season. I just know I trust them. I believe I have them scheduled for probably June, I think.

Just one person came. They were there for about 3 hours. They did well. They were very technically competent. I guess they did kind of a basic job so that's why I haven't used them again.

Polite, efficient, quick to come if you had an emergency.

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I would use them again in future.

The worker that I came in contact with was very good and very professional. He knew what he was doing and he got the job done.

Absolutely amazing service!!! This company was recommended to me by a friend/co-worker and told me that I could not go wrong with these guys. I can not say enough great things about them. Scott sold us the unit and spent over two hours with us going over our system and actually measuring all the windows and rooms and ducts. He also let us know our brand new airconditioning unit (sold to us by Four Seasons--avoid Four Seasons at all costs!!) was grossly oversized, and he was invaluable in helping us fix that issue! Our techs were Todd and Romeo--beyond professional and very helpful. Very courteous and careful of our house, Laid down sheets on floors everywhere for protection. Always wore shoe coverings. Answered every question we had completely. Helped us to obtain our rebate with the utility company. Cleaned up everything! They were nice enough to check the installation of the air conditioning unit at my request to make sure it was installed correctly--it was wired incorrectly and they fixed it on the spot. Absolute excellence with these two. I can tell you this--you can not go wrong with this company. Their priority is quality. I was able to text Scott anytime I needed to with questions. He was even nice enough to speak with me when I got home from work at 930PM. Everyone was professional, responsive, prompt and courteous.

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The service person showed up on time.  The maintenance on the A/C unit was performed quickly and professionally.

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Hoekstra was one of three companies that I recently contacted for a quote to install a new forced air furnace and AC system. Scott came to our house promptly upon our request and took a look at our existing equipment, which was 15 years old and failing, and made his suggestions, which included adding more "return air" duct work to eliminate a problem that we were having with the "A" coil freezing up during peak usage time. The other two companies made no such recommendation. Scott measured all of the rooms in the house, counted up all of the air vents and returns and showed me his calculation for his argument as to adding additional return air ducts. Knowing that he was correct sold me on the deal. Yes, his price was several hundred dollars more than his competitors, but he was able to secure approval from the company's owner to "throw in" the whole house humidifier for free (cost for this was $375), which made the deal more attractive. He made me feel confident that I was getting a fair deal and a correctly designed system. The sales person for a competitor called me the next day and when I told him why I decided to go with Hoekstra, he told me that "he could add the duct space for $100" but when I asked him why he didn't suggest that to begin with, he had no answer. They would have been happy to just sell me equipment that wouldn't operate properly! Anyway, Hoekstra scheduled me for the install date, just three days later, and promptly showed up at 9:00a.m. to perform the work. The installers, Eduardo and Julius, were very polite, clean (tarps, shoe covers, etc.) and worked efficiently to complete the installation by 5:00 p.m. They tested the new furnace but because it was only 49 degrees outside on the date of the install, they couldn't test the AC but advised me that "Jackie" would be in contact. I spoke with Jackie a few days later and she scheduled an "AC start-up" for today (65 degrees outside). The gentleman showed up at 11:00 a.m. as promised (told 11am-2pm) and in an hour's time, he had the AC fine tuned and running correctly. Hoekstra came well recommended by several of my friends and now I understand why. "You get what you pay for" was true in my case but I couldn't be happier or more impressed with my experience with Hoekstra. Call them, you won't regret it!

Hoekstra was one of three companies that I recently contacted for a quote to install a new forced air furnace and AC system. Scott came to our house promptly upon our request and took a look at our existing equipment, which was 15 years old and failing, and made his suggestions, which included adding more "return air" duct work to eliminate a problem that we were having with the "A" coil freezing up during peak usage time. The other two companies made no such recommendation. Scott measured all of the rooms in the house, counted up all of the air vents and returns and showed me his calculation for his argument as to adding additional return air ducts. Knowing that he was correct sold me on the deal. Yes, his price was several hundred dollars more than his competitors, but he was able to secure approval from the company's owner to "throw in" the whole house humidifier for free (cost for this was $375), which made the deal more attractive. He made me feel confident that I was getting a fair deal and a correctly designed system. The sales person for a competitor called me the next day and when I told him why I decided to go with Hoekstra, he told me that "he could add the duct space for $100" but when I asked him why he didn't suggest that to begin with, he had no answer. They would have been happy to just sell me equipment that wouldn't operate properly! Anyway, Hoekstra scheduled me for the install date, just three days later, and promptly showed up at 9:00a.m. to perform the work. The installers, Eduardo and Julius, were very polite, clean (tarps, shoe covers, etc.) and worked efficiently to complete the installation by 5:00 p.m. They tested the new furnace but because it was only 49 degrees outside on the date of the install, they couldn't test the AC but advised me that "Jackie" would be in contact. I spoke with Jackie a few days later and she scheduled an "AC start-up" for today (65 degrees outside). The gentleman showed up at 11:00 a.m. as promised (told 11am-2pm) and in an hour's time, he had the AC fine tuned and running correctly. Hoekstra came well recommended by several of my friends and now I understand why. "You get what you pay for" was true in my case but I couldn't be happier or more impressed with my experience with Hoekstra. Call them, you won't regret it!