SEARS HOLDINGS CORPORATION

On May 5, I ordered a recommended vacuum cleaner, item number 02021514000. There were no vacuum cleaner bags in stock nor any indication of when they would be available, so I searched for the bags and found them on Amazon. On the same site, I saw the same vacuum cleaner for $88 less than the Sears price. Within 15 minutes I called to cancel my order with Sears and was told I could not. That is irritating enough, that they have no system in place to cancel an order within 15 minutes of it being made.
The representative with whom I spoke said I would have to return it when it was delivered, but suggested instead that she could check the Amazon price and if it was the same vacuum cleaner, offer me a price match. She did check, it was identical, so she said she would process the price match. Therefore, on good faith, I did not return the vacuum cleaner.
Since I had not heard from them as of June 3, I called and spoke with a different representative, who, after a lengthy time, said that even though it wasn't my fault, that their representative had been wrong, they nonetheless could not offer a price match because Amazon didn't have a retail store. However, as a special one time courtesy to me for this inconvenience, Sears would offer me a 10% refund. The 10% is $25. Nowhere near the $88 I was told I would receive. This is inexcusable. It is not my fault that the first representative was misinformed. Had she given me the correct information, I would have returned the vacuum cleaner and ordered it from Amazon. I find it deplorable that this is the way Sears chose to handle this matter. 
The vacuum cleaner arrive promptly and seems fine, and both representatives were very courteous. However, the management decision to disregard what I was told would happen is indicative of an organization that is not concerned with its customers.

From start to finish, this was the worst experience I have ever had.  All I wanted was to buy a dishwasher.  Sears is just too big and has lost all control over quality, accuracy, efficiency, flexibility and complaint resolution.  I feel sorry for the Stores because once they sell something it is totally out of their hands in regards to the Customer Experience.   That's too bad because it's not hard to buy something, but it sure is hard to get good service after the fact from Sears.  Good service generates loyalty, not a darn rewards card.  It's unfortunate that Sears has over 250,000 employees because as Sears continues to crumble, those people will lose their jobs and it will all be due to the big shots CEO's, CFO's, and board of directors who are more interested in their balance sheets and bonuses and being the biggest.  Biggest doesn't mean best.  I always thought it was good to have immediate response when I had a problem, someone to answer the phone, which is what Sears offered.  Well, my opinion has changed.  I'd rather deal with a small local business who will take the bull by the horns and fix a problem right away and use some common sense, even if I do get his answering machine when I first call.   The odds are against customers who elect to buy major items from Sears.  1500 Customer Solutions Reps, versus You--1 person.  How much time do you have to spend calling and talking to multiple reps who never resolve an easy problem.  You're rolling the dice when you buy something major from Sears.  Think about how much time you will lose and never get back in the infinite run-around.