Integrity Heating & Air Conditioning

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Brand new unit was noisy - new rattles every week. Integrity came out two or three times to address the issue. Each time I was given a new reason, and the rattles would return within hours or weeks of their visit. In July, there was a horrendous noise and the A/C completely stopped. The motor died. This was a Thursday. They told me the new motor could not be delivered until the following Tuesday. The forecast was 90 degrees every day. I had to evacuate my entire family (little kids with special needs, dog, etc.) to my parents house for the weekend because Integrity could not get a new motor from Goodman sooner. The customer service manager was unaccountable and surprisingly callous - she was more concerned with what I might say on Angie's List than on making my home livable again (after spending over $3,000 with them to avoid service issues). In August, wouldn't you know it, motor #2 sputtered and died. Similar root cause. Obviously I have no confidence the A/C or furnace will continue to operate. I have even less confidence in Integrity's ability to install a unit to manufacturer standards, diagnose the root cause of an issue, or make an awful situation right by their customer. Look elsewhere.