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1.01 Reviews
Showing 1-1 of 1 reviews
Mark K.
05/2007
florists
 + -1 moreBy noon. No delivery. By 4pm, no delivery. So I called to check the status and I spoke with Jesse Cramer at 4:43, who politely checked the status and advised that it just went out for delivery and should be there soon. Five o'clock, No delivery. Six o'clock, no delivery. At 6:20, I noticed a call on my cell phone, but no message. So I again spoke to Jesse at 6:20. She then told me that the driver couldn't find my mom's house, and that she found the directions by Mapquest and relayed directions to the driver. I quote, "it should be there shortly". Nine o'clock no delivery. I called Jesse who contacted the delivery service; she was not able to get an answer because the driver didn't return his page. So the best she could offer is to have a different florist deliver an arrangement some time tomorrow, despite the fact I specifically ordered through them because my mother loves their work, and that I placed the order 10 days earlier, and called three times to remind them.
Description of Work: On April 27, I ordered a pink and white basket floral arrangement and scheduled it for delivery for May 11, 2007. This was a gift for my mother for Mother's day that I ordered specifically through Fabbrini's because they admittedly do beautiful work. The experience was disheartening, not the type of customer service I expected from a Florist which prides itself on exceptional customer service. I cannot recommend Fabbrini's because they are unreliable, and now I am left finding an arrangement last minute because I cancelled the order. They don't deserve my business and I don't even think they care.
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$73.2
Contact information
18 Golf Ctr, Hoffman Estates, IL 60169
www.fabflowers.comLicensing
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Service Categories
Florists,
Gifts
FAQ
FABBRINI'S FLOWERS INC is currently rated 1 overall out of 5.
No, FABBRINI'S FLOWERS INC does not offer free project estimates.
No, FABBRINI'S FLOWERS INC does not offer eco-friendly accreditations.
No, FABBRINI'S FLOWERS INC does not offer a senior discount.
No, FABBRINI'S FLOWERS INC does not offer emergency services.
No, FABBRINI'S FLOWERS INC does not offer warranties.
FABBRINI'S FLOWERS INC offers the following services: ROSES, VASES, BASKETS, CENTERPIECES, HIGH/STYLE TROPICAL, SYMPATHY PIECES, DISHGARDENS, PLANTS AND FRUIT BASKETS FOR ANNIVERSARYS, BIRTHDAYS, CONGRATULATIONS, EVERYDAY, NEW BABY, SYMPATHY, VALENTINES DAY, SPRING, EASTER, ADMINISTRATIVE, ASSISTANTS DAY, MOTHER'S DAY, SUMMER, FALL, SWEETEST DAY, THANKSGIVING, CHRISTMAS AND WINTER.
Contact information
18 Golf Ctr, Hoffman Estates, IL 60169
www.fabflowers.com