NORMANDY REMODELING

The preliminary design phase went really well but the cost estimate was way too high.

they were wonderful, good quality work, no problems, great to work with.

It went very good. They were on time and professional.

They turned out to be very, very good. It's hard to compare for a super, super, custom job. If you want something good, you pay the price. They were excellent. I would use them again, without a doubt.

I didn't hire them. The designer I met with was very professional. However, as this company will not move furniture, remove wallpaper or paint, I could not consider them to do the job that I required.

You know you get what you paid for and they deliver what they promised.

Normandy was great through the entire process. They worked with us on the design and made updates as we went from our "perfect world" kitchen to one within the budget we had planned. Even though we had to make changes we still got a kitchen that we love! The work was completed in spring of 2013 and we still LOVE our kitchen today...three years later. Even now, I wouldn't change a thing. The designer, Terry Tondelli, did a great job and the construction team was also fantastic. They kept the disruption to a minimum and they left the house in great shape when the work was done.

The carpenters, plumbers, electricians, foreman, sales/design person, ... were all very professional. They were very considerate of keeping the rest of our home sealed off from the work area. Since I was home every day that they were working, they explained every step so I understood. When roadblocks arose, they were handled in a professional manner with positive outcomes. They cleaned up the work area before leaving at the end of each day. This was a long and stressful process - not having a kitchen for 6 weeks, But, all of the staff involved were understanding and very helpful. Communication was great. I would do it again with Normandy if we ever had another kitchen to remodel and consider them for future projects. It was one of the more expensive quotes we got, but their quality and workmanship are well worth the money.

Overall we were very pleased with Normandy's service. Our designer was Laura Barber and our superintendent was Steve Maro. Laura was easy to work with during the design process and had many good ideas for how we could maximize our small first floor. She worked up two complete designs and had patience with us as we went back and forth and sent many questions her way. We were particularly pleased with how well she ended up laying out all the cabinets and incorporating the necessary structural beam into the design. She also guided us through picking all the finishes and I felt she was good at learning what our style was, but also steering us away from choices that might not look good in the end. Our only hiccup in the design process was with the structural details. The design sketch they sold us on had a flat ceiling, but in reality we needed to have the beam come down below the ceiling. I expected a company with Normandy's vast experience to be able to foresee this kind of large scale issue during the design process. Laura did a good job negotiating between myself and their structural person who I was upset with. In the end it still looks great, but I wasn't happy with having the design change on me due to an existing condition that wasn't hidden. If you are doing work that requires structural changes, I'd suggest pressing them pretty hard with extra questions early on - it didn't seem like their strength. During the construction phase, Steve was excellent. He was very responsive, to the point, and kept the project on schedule. We had a few inevitable issues come up since we were opening up an old house, but we resolved everything with relatively minor change orders. Without any prompting from me, Steve came up with a solution to put our island counter top in without a joint, despite the column running through the middle of it. The result looks great and just leaving a joint in it would not have looked nearly as good. Most contractors aren't known for caring much about design details, so I was impressed. He was also very conscientious about maintaining as clean a work zone as possible. Normandy's price is on the high end. We decided to go with them because I was very concerned about the project being finished on schedule, and they have a good reputation in that regard (which they lived up to). I also wanted a designer to help me with all the decisions that had to be made, and we liked Laura from the start. It's hard to find a full service design firm in a lower price range, realistically.

This was the second major remodeling job that we have done using Normandy. We have been very pleased both times. We find that Normandy is very professional and thorough in every phase of the project. They took lots of time with us on the design, the project management was excellent (knowledge, communication and punctuality) and the trades were all skilled, courteous and thoughtful about cleaning up. Issues always arise on big jobs and we've always found Normandy willing to address our concerns and resolve them fairly. I imagine we could have found a contractor to do the job for less but I can't imagine we would have found one that was easier to work with. For us that was worth any premium we may have paid.

It was fine. They did what they were supposed to do. They were timely and cleaned up. They have a 5 year guarantee. They are going to update my bathrooms.

Vince was thorough, responsive, detail-oriented, honest, hard-working and a very nice person. We imagine that having him as the point of contact on any job would be a very positive experience. Ultimately we decided to hire a separate architect and a separate general contractor. They each have decades of experience working on older homes in our area and shared our vision more closely than Normandy.

Our project was completed in late 2010 but we have had Normandy come out for a tweak or two on things since (they have a 5 year warrantee) and I continue to be impressed with them and their workmanship. In 2009, we had many problems with our 150-year old Second Empire Victorian house that other builders refused to tackle without massive cost or need for material building code variances. We needed to replace a sagging separate garage, add a bedroom, ideally update our baths and closets to 21st century standards. And I truly wanted to keep all of the old character of the house. Troy, our architect at Normandy did an amazing job. I had a lot of demands but he was always patient and creative in his solutions. In the end, I'd challenge anyone to figure out where our old house (and it's very unique construction techniques and trim details) ends and where the addition begins. We incorporated the garage into the house without making it obvious, added spiral steps, added a master bath and bedroom, modified another bath and laundry, added closets, and modified our mud room and kitchen for the new design. Additionally they dealt with period trim and details (such as push button light switches, Victorian hinges, specific doors ) that I wanted replicated throughout the house. Chris Beck and his team were the other reason this all worked out well. It was a very invasive remodel, which can get emotional, but they were always understanding and professional. We did run into a few snags -- mostly due to the age of the house and prior remodeling problems that weren't obvious on the surface, but Chris always kept things going. They had an excellent team of artisans that dealt with custom mouldings, unusual roofing, copper work customization, stucco, etc. We have gotten so many compliments on the house, I've stopped counting. And when we've had a few follow-up issues, they've always been prompt and addressed them without complaint or hassle. Yes, they can be more expensive than the competition, but if it's something you want done correctly, it is definitely worth the extra cost.

It turned out very nice. They were more expensive than the other contractors that we met with but we got what we paid for. It was their reputation that made us go with them even though their price was higher. They gave us a five-year warranty and they were very responsive. We had an excellent construction supervisor who went by the name of Chris Beck and a kitchen designer named Leslie Molloy. I couldn't have been happier. I wish I could afford to do bathroom and basement remodeling because they did such good quality work. At this point, we're just doing things gradually.

We cancelled the contract. Normandy was not a good fit for us. The company caters to high end remodels.

I liked their design review process and they definitely listened to us. The designer did a very nice job taking some ideas and coming with some good suggestions.

Normandy did a wonderful job! I cannot say enough good things about them. They are a little bit more expensive than others, but the peace of mind that comes with working with Normandy is more than worth the We will most certainly be using Normandy for our other indoor remodeling projects that we have. Everything is done in a professional manner. Plans are drawn up. The plans are actually adhered to. There is a project supervisor/superintendent dedicated to your project. We were always in contact with him via cellphone and we would often see him. They obtain permits and everything is done so that, at the minimum, municipal regulations/codes are satisfied. They provided a schedule of what they expected to happen on a week by week basis and they actually adhered to the schedule. They were actually ahead of schedule by two weeks towards the end. Also, when you consult with Normandy, you get your own designer who helps you all along the way. Our designer was/is Chrstopher Ebert who was wonderful. He was attentive to what we wanted to accomplish and he also was responsive and was always willing to revisit any thing that had been finalized if it meant that the project would turn out better. Chris has been so great that when we go back to Normandy, we are specifically going to request him. He has been helping us on his own time with decorationg the house, selecting paint colors and selecting furniture. He came with us to furniture stores and lighting stores to help us make the right decisions. I can't stress enough how helpful he has been. The other great thing about Normandy is that they guarantee their work for five years. That is practically unheard of in the remodelling world. Also, there no hidden costs that sprang up during the project. The only extras that came up were related to unforeseen problems that existed beneath the drywall which we did not know about until the old walls had been removed. In short, they do a great job. They don't nickel and dime you. They are professional. They are courteous. We will definitely be going to Normandy

All the work was done really well! Floors, cabinetry, counters, and carpentry were done meticulously well. Kept the dust and noise down. Took a little longer than expected, but most remodels do.

Normandy exceeded all of my expectations in all regards. We were speaking with both AirRoom and Normandy regarding this project originally but I am so happy with our decision to go with Normandy. We discussed also bundling a kitchen remodel into this porch project and while Normany gave us wonderful options to choose from (which we decided to postpone to a later time) they were never pushy and were completely understanding of our wish to delay the project for now. AirRoom told us they had a minimum project cost requirement of $50,000 or so (which is double what our porch project - our main priority - ended up costing with Normandy). Anyway, back to the porch project: Normandy did such a great job on this room that it is now our favorite place in the whole house. We literally cannot imagine our house without this living space! Our designer Terry was so sweet and involved with our project from start to finish. She even brought us a thank you gift when the project was finished. This relationship with the designer really made the whole project very pleasant. Also, they originally gave us an estimate of 6 weeks (which in builder language would generally mean longer) and they finished in about 4 weeks just in time for the large party I had told them I would be hosting. Normandy brought in a portable toilet for the men to use so no one ever entered our house for any reason outside of the work being done. They also brought in a dumpster and removed any and all waste when the project was complete. It was definitely the most non-invasive and clean house remodel I could have hoped for. I can not recommend Normandy highly enough! We would definitely contact them again for any remodeling projects.

They were excellent! They were professional, clean and neat. I didn't have any problems. We loved their work and even added a great room & family room onto their addition.

They were always available to discuss our needs. If we needed anything changed, they were very accommodating. They were very good at working with us. The end result was excellent. It turned out even nicer than we thought. We really liked their ideas and their quality of work was great, which is why we chose to work with them. We would definitely use them again.

A++++++service!! So happy that we chose Normandy to perform our remodeling! We are so happy with the results. John Long was our project manner and he was a pleasure to work with. He went above and beyond what was necessary to make sure that we were happy and that all work was completed on time. You cannot tell that this structure was added to our home. That is how seamless the work is!!!

Well, our first meeting was at the home to be remodeled. The designer stated the work to be completed would be $125,000 with our choices and expectations. He stated he had done this for many years and was quite good at assessing how much it would cost. This was over the budget we had set, so we scaled back our expectations at the showroom meeting. The first showroom meeting was great and we went over our "cuts" to the project. The next showroom meeting the designer had selections that were "spot" on and had listened to our changes and made it work in the small space, but the price was now above $125,000 which we didn't understand. So we scaled back a bit more. Our next meeting everything fell into place as fair design. We were ready to sign the contract until we reviewed the specifics--tile floor in the kitchen was now hardwood (which is cheaper); other requirements such as the electrical upgrade weren't even in the specifications. The price was now at $150,000. When I asked for changes, the designer became defensive. Then he said don't worry any changes needed will be change orders ($$). As an individual who has overseen tens of millions of dollars of construction contracts, I was not pleased. My husband felt that we were getting a bait and switch. We calmed down and asked him to redo the contract and contact us about the changes and the pricing. I was hoping a back office member would review it and realize how off it was. The next e-mail now had the project at $164,000 and we stepped away. I received a call from the designer stating the issue was that my husband and I were not on the same page and that is where the difficulty was. The only major option we were debating was replacing bedroom windows. I was terribly disappointed.

I would rate them high and would use them again in the future.

They really listen to our ideas and they came up with a great plan. It was really quick extensive. They were very attentive and we feel like they really did a quality work.