NORMANDY REMODELING

they were wonderful, good quality work, no problems, great to work with.

It went very good. They were on time and professional.

They turned out to be very, very good. It's hard to compare for a super, super, custom job. If you want something good, you pay the price. They were excellent. I would use them again, without a doubt.

Still in progress

You know you get what you paid for and they deliver what they promised.

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Normandy was great through the entire process. They worked with us on the design and made updates as we went from our "perfect world" kitchen to one within the budget we had planned. Even though we had to make changes we still got a kitchen that we love! 

The work was completed in spring of 2013 and we still LOVE our kitchen today...three years later. Even now, I wouldn't change a thing. 

The designer, Terry Tondelli, did a great job and the construction team was also fantastic. They kept the disruption to a minimum and they left the house in great shape when the work was done. 

They did a very good job.

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The carpenters, plumbers, electricians, foreman, sales/design person, ... were all very professional.  They were very considerate of keeping the rest of our home sealed off from the work area.  Since I was home every day that they were working, they explained every step so I understood.  When roadblocks arose, they were handled in a professional manner with positive outcomes.  They cleaned up the work area before leaving at the end of each day.  This was a long and stressful process - not having a kitchen for 6 weeks, But, all of the staff involved were understanding and very helpful. Communication was great.  I would do it again with Normandy if we ever had another kitchen to remodel and consider them for future projects.  It was one of the more expensive quotes we got, but their quality and workmanship are well worth the money.

Overall we were very pleased with Normandy's service. Our designer was Laura Barber and our superintendent was Steve Maro. 
Laura was easy to work with during the design process and had many good ideas for how we could maximize our small first floor. She worked up two complete designs and had patience with us as we went back and forth and sent many questions her way. We were particularly pleased with how well she ended up laying out all the cabinets and incorporating the necessary structural beam into the design. She also guided us through picking all the finishes and I felt she was good at learning what our style was, but also steering us away from choices that might not look good in the end.
Our only hiccup in the design process was with the structural details. The design sketch they sold us on had a flat ceiling, but in reality we needed to have the beam come down below the ceiling. I expected a company with Normandy's vast experience to be able to foresee this kind of large scale issue during the design process. Laura did a good job negotiating between myself and their structural person who I was upset with. In the end it still looks great, but I wasn't happy with having the design change on me due to an existing condition that wasn't hidden. If you are doing work that requires structural changes, I'd suggest pressing them pretty hard with extra questions early on - it didn't seem like their strength.
During the construction phase, Steve was excellent. He was very responsive, to the point, and kept the project on schedule. We had a few inevitable issues come up since we were opening up an old house, but we resolved everything with relatively minor change orders. Without any prompting from me, Steve came up with a solution to put our island counter top in without a joint, despite the column running through the middle of it. The result looks great and just leaving a joint in it would not have looked nearly as good. Most contractors aren't known for caring much about design details, so I was impressed. He was also very conscientious about maintaining as clean a work zone as possible. 
Normandy's price is on the high end. We decided to go with them because I was very concerned about the project being finished on schedule, and they have a good reputation in that regard (which they lived up to). I also wanted a designer to help me with all the decisions that had to be made, and we liked Laura from the start. It's hard to find a full service design firm in a lower price range, realistically.

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This was the second major remodeling job that we have done using Normandy. We have been very pleased both times. We find that Normandy is very professional and thorough in every phase of the project. They took lots of time with us on the design, the project management was excellent (knowledge, communication and punctuality) and the trades were all skilled, courteous and thoughtful about cleaning up. Issues always arise on big jobs and we've always found Normandy willing to address our concerns and resolve them fairly. I imagine we could have found a contractor to do the job for less but I can't imagine we would have found one that was easier to work with. For us that was worth any premium we may have paid.

unknown

It was fine.  They did what they were supposed to do.  They were timely and cleaned up.  They have a 5 year guarantee.  They are going to update my bathrooms.

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Our project was completed in late 2010 but we have had Normandy come out for a tweak or two on things since (they have a 5 year warrantee) and I continue to be impressed with them and their workmanship. 
In 2009, we had many problems with our 150-year old Second Empire Victorian house that other builders refused to tackle without massive cost or need for material building code variances.  We needed to replace a sagging separate garage, add a bedroom, ideally update our baths and closets to 21st  century standards.  And I truly wanted to keep all of the old character of the house.  Troy, our architect at Normandy did an amazing job.  I had a lot of demands but he was always patient and creative in his solutions.  In the end, I'd challenge anyone to figure out where our old house (and it's very unique construction techniques and trim details) ends and where the addition begins.  We incorporated the garage into the house without making it obvious, added spiral steps, added a master bath and bedroom, modified another bath and laundry, added closets, and modified our mud room and kitchen for the new design.  Additionally they dealt with period trim and details (such as push button light switches, Victorian hinges, specific doors ) that I wanted replicated throughout the house. 
Chris Beck and his team were the other reason this all worked out well.  It was a very invasive remodel, which can get emotional, but they were always understanding and professional.  We did run into a few snags -- mostly due to the age of the house and prior remodeling problems that weren't obvious on the surface, but Chris always kept things going.  They had an excellent team of artisans that dealt with custom mouldings, unusual roofing, copper work customization, stucco, etc.  We have gotten so many compliments on the house, I've stopped counting.  And when we've had a few follow-up issues, they've always been prompt and addressed them without complaint or hassle.
Yes, they can be more expensive than the competition, but if it's something you want done correctly, it is definitely worth the extra cost. 

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It turned out very nice. They were more expensive than the other contractors that we met with but we got what we paid for. It was their reputation that made us go with them even though their price was higher. They gave us a five-year warranty and they were very responsive. We had an excellent construction supervisor who went by the name of Chris Beck and a kitchen designer named Leslie Molloy. I couldn't have been happier. I wish I could afford to do bathroom and basement remodeling because they did such good quality work. At this point, we're just doing things gradually.

I liked their design review process and they definitely listened to us. The designer did a very nice job taking some ideas and coming with some good suggestions.