"Dear [Member Name Removed], Fantastic news! Thank you for your review! We're happy to hear that you had a positive experience with our team while repairing your older fence. It's great to know you found our service prompt and reliable. If you ever need assistance again, please feel free to get in touch! Thank you! Jessica & The Team at First Fence"

"Dear [Member Name Removed], Thank you for your feedback! We're glad to hear that the fence panel replacement and vinyl sections went smoothly and according to your schedule. If you need any further assistance, feel free to reach out. We're here to help! Thank you, Jessica & The Team at First Fence"

"Dear [Member Name Removed], Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience with us and that our team was courteous and helpful throughout the process. Keeping our customers informed is a priority, and we’re glad you felt supported every step of the way. We truly appreciate your recommendation and look forward to working with you again in the future! Thank you, Jessica & The Team at First Fence"

"Dear [Member Name Removed], Thank you for your kind words! We’re glad to hear that you had a positive experience from the sales process to installation. Our team strives to be responsive and provide quality service, so it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out! Best, Jessica & The First Fence Team"

"Dear [Member Name Removed], I'm truly sorry to hear about your negative experience with our company. We deeply regret the extended wait time and communication challenges you faced. This falls short of our standards. Your feedback is important, and we're using it to improve our services. Thank you for taking the time to share your experience. Sincerely, Jessica"

"Dear [Member Name Removed], We are sorry you had a poor experience. In these very unique instances, we always like the opportunity to investigate your feedback further. I proposed a call to you, however I learned through your Facebook messages to me, that you are not open to a cordial conversation with my management team to try and resolve your issues. I am sorry we could not connect to remedy this situation for you. We wish you the best with your project. Thank you, Jessica"

"Dear [Member Name Removed], I am sorry to hear about your experience with our company. We take customer service very seriously and have made a few staff changes since last year when your project was installed. I was able to review your file and I was happy to see that the final amount due was revised to reflect the product that was not used during installation. Lastly, I tried calling you today and left a voicemail message for you. If possible, I would love to hear your feedback firsthand as it is helpful to our team and our efforts to continually improve our customer's experience. I invite you to call me back at 708-547-7555. Thank you in advance for your time. Regards, Jessica"

"Dear [Member Name Removed], Thank you for taking the time to review our business. We are sorry to hear you were not pleased with the way your yard was during the fence installation process. Our installation crews do the very best they can when it comes to respecting our client's property. However, depending on the ground saturation, sometimes there is mud and mess that comes with that -- our apologies for any frustration we caused! We are happy to know that your fence installation was completed very nicely. We hope you are thoroughly enjoying your new fence. If there is anything we can do to assist with your fencing needs in the future, we would be happy to help. Thank you again, Jessica"

"Hi [Member Name Removed], We are very sorry to hear about your experience with our company. Being responsive to all of our clients, regardless of project size, is absolutely a priority of our business. I apologize that we fell short in this instance. If we can ever earn back your business, we would be honored to do so. Warm regards, Jessica"

"Hi [Member Name Removed], I am very sorry to hear of your experience when you called our office to make an appointment for a repair quote. For a variety of reasons, we are experiencing demand like we never have before. However, regardless of how busy we are, all clients and potential clients should be treated with respect in the highest degree. My apologies that we fell short of our goal for positive customer service. Unfortunately, we are not taking on any new customers for repair work. We are working as quickly and diligently to service all of our existing customers before we can take on repair work on fences we did not originally install. My apologies for the experience you had. Best of luck with your project. Kind regards, Jessica"

"Hi [Member Name Removed], I am sorry you never received a response from us regarding your inquiry with our company. It is possible our email communication was funneled to your spam folder. However, we apologize for any frustration or inconvenience we have caused. Best, Jessica"

"Hi [Member Name Removed], Thank you for the time you took to write a review regarding your experience with our company. We are very happy to hear we met all of your expectations, plus some! That's super! Please enjoy your new fence and all that comes with a new, fresh backdrop! We appreciate your business and look forward to meeting all of your fencing goals in the future. Take care! Jessica"

"Hi [Member Name Removed], Thank you for taking the time out of your day to leave us feedback. We apologize that we were not able to meet the timeline for your fencing project. The last 12 months have been incredibly challenging for all of us nationwide, including the fencing industry. We hope that as time goes on, we are able to rebound to be able to service tighter deadlines for appointments and installations. We hope you have completed your project and are happy with the results. Best, Jessica"

"Hi [Member Name Removed], Thank you for taking the time to review our business and share your experience. It sounds like we met all of your fencing needs while delivering an excellent product, with a design that makes sense for your needs! Thank you for your business. Do not hesitate to reach out in the future if we can help you with anything. Best, Jessica"