Door Pro America Co

The serviceman called to let me know he was on his way. Upon arrival, he immediately went to work. When he was done changing the garage door opener, he went over what he did. The new opener is much more quiet than the old opener. Very happy with the work.

I love my new door! The installer was professional and fast. He called to let me know he was on his way to the appointment. He hauled the debris away and did not leave a mess. The new door looks and works great. It's faux mahogany wood - looks real and is very lightweight and quiet. It was a seamless and easy process; I wouldn't hesitate to do it again. The salesperson who came was not pushy - very easy going, nice guy - he was very patient while I debated over the color.

All went well, door looks great, would recommend this company to others.

They were cheaper than the competitors, BUT never showed up for the scheduled installation. Door Pro provided a window from 12-5 PM, around 4 PM I didn’t hear from them so I called to find out the status and Door Pro informed me that they had to cancel. It would have been nice if they called to tell me as I took a day off of work. The work was rescheduled and second scheduled installation went fine, but would have preferred to use a more reliable company due to the frustration. I expect high quality service from Costco contractors and this was very disappointing. The installer was nice and professional, but the office staff need better training/oversight.

I contacted COSTCO and after a week, of waiting to be contacted, I called Door Pro America who told me to expect a call from Michael. After a couple of days and a couple of calls back to the company, I finally spoke to Michael. I was able to get an estimator in within a couple of days. This went well and I quickly received a quote which saved me over $600 from the other quote. I was told it would be about 4 weeks. I completed the contract online which was very easy and convenient. After a few weeks I called to see if they had an install planned. I was told that it was going to be a few weeks. They said something about me changing the color which I never did. Anyhow. It was well over 2 months before I had any inkling on when the door would come. I set up an install date which was a few days after the door was supposed to arrive. I got a message that the door was on back order and they cancelled that appointment. About 2 weeks later they gave me a new delivery date and they set up an install date the following week. I was expecting a call the day before which I never got. I called and they told me that it would be installed the next day. I asked if they had a time frame. They told me between 8-5. At about 1PM on the install day, I called to see if they had any idea of when the installers would arrive and they told me the installers would call an hour before. I never received a call, but they did arrive around 2 and had the door installed in about 2 hours. The installers were very professional and did a good job installing the door. My biggest problem with this company are that the communications are terrible. They don't answer emails. They don't return calls quickly, other than that, no problems, and the price is right.

Salesman was on time and efficient. Some difficulty in missing origonal install date but on time for second date. One problem after install but resolved the next day.

Everything went smoothly, from the sales pitch to the installation.  The salesman was able to beat the price we had received from another vendor by getting us a 15% refund via a Costco cash card that should arrive in a few weeks.  Corey, the installer, came on time and had the new door up and going in a few hours.  We were very pleased with the professionalism and work he performed.  We did go with a non-insulated metal door so we should not have been surprised by the condensation that we found on the door the next morning when it was about 20 degrees outside.  We should have spent another $100 for the insulated model.  Overall, we are happy with the look and quality of the new door.

Garage door installation by Corey was wonderful he was very pleasant and polite and did an excellent job with the installation of the door and opener.  Great product and service would definitely use them again.

Smoothly. 1 1/2 hours. Took away old door. New trim. Will be much warmer in winter. Cleaned up and it looks like they were never here. Professional & knew what they were doing. Very personable.

I purchased the garage door opener through Costco. The sales person and the installer were very professional.  Mike, the installer, left my garage as clean as it was when he arrived. All questions were answered and was very satisfied with the installation.

perfectly

We spoke in person with a representative at our home who looked over the job. He was very punctual. Our door style and color were chosen online and the contract signed. It took several weeks for the order to be completed and another week for it to be installed. The installer, Mike, did a fine job given that our old was heavy and very difficult to dismantle. That took longer than he had expected,but the installation of the new door went much more smoothly and quickly. Mike helped me to program one of the remotes and the keypad. In all, we are satisfied with Door Pro.

EVERY person I delt with--person who gave us an estimate, each of the tecnichians, all the the phone staff were the most friendly and helpful people. I only wish they did more than garage doors so that I could use them more often. Fabulous service!!

Sales person was on time and professional, but didn't order the right sized door. They didn't know it was the wrong door until after the service person arrived to install. They fixed the problem right away and came back the next day to install. They made sure that we were taken care of and the door looks great! I would recommend them.

Installer arrived when scheduled and did a professional job of removing and replacing garage doors.  He was courteous and demonstrated door operation.  Premises were left clean of all debris.  I would recommend Door Pro America to anyone because of my experience.

A representative from Door Pro called about 3 1/2 weeks later and made the appointment for installation. Mike, the installer called the morning of installation and confirmed he would arrive in 1 hour. He also was on time. 2 hours later I had a beautiful new garage door and my old door was being hauled away. New garage door looks fantastic and has improved my home's curb appeal 100%.

Fine

Took a while for service to be scheduled, but was fixed OK

After buying the door it took awhile for them to install, they told us 2 weeks but a month later I had to call to see when the door would be installed. When they showed up to install the door the guys were great. Called to let us know they close by and worked fast and cleaned up and explained everything

.

The sales team was very professional with excellent follow up time and turn around. They made sure that my quote was in line and also set up service so that I got it installed the very next day. The service provider was very punctual, professional, friendly and clean. Aftter all of the work had been completed he gave me a demonstration of how to use the door. This was a great experience from beginning to end and I would definitely recommend this company to anyone in the future. Michael Llewellyn was very helpful and made the sale.

The initial installation was below average. They installed the cheapest possible door and did a poor job. After a year and a half the door has begun to fall apart. The aluminum weather stripping bracket was only glued on to the bottom panel and completely fell off. I called the builder (DR Horton) and Door Pro who both stated that and quot;It's not my problemand quot;. They were not willing to do anything after the initial 1 year builder warranty.
I hired a new company, who is going to replace the bottom panel, which includes a 5 year warranty for parts and labor.
Do not use this company. They are not professionals.

This seems to be a national or regional franchise, perhaps. I ordered it through Costco and dealt with reps based in Whitehouse Station, NJ. Initially, both the salesman and the installer were professional, responsive, quick and informative. I pointed out at the end of installation that the door was crooked, and he told me it was because my garage doorway wasn't level. I believed him. But I noticed later that the door didn't even close all the way on one side..I called DoorPro. described that one side of the door shuts firmly on the ground and the other side is so far off that I could be my entire hand under the door on that side when it was and quot;shutand quot;. She said, and quot;Oh, I know exactly what's wrong. It needs a different weather stripping,and quot; and said the installer would return at 8 a.m. on a certain date.
A couple of days later when another contractor was here on another matter, he commented about how crooked the door was. When I told him it was the frame that was crooked, he pulled out his level -- something the installer did not do -- and showed me the header was 100% level. I noted that the ground probably was what's crooked, so he put the level to that too and found it only very slightly off, less than would be expected for a 55-year-old house in this soil, in fact.
That's when things became very unprofessional. The contractor sent another man, not the installer, who arrived 5 HOURS LATE, left his truck running w/lights on in the middle of my street, and came to the door with weather stripping to tack up. He didn't intend to take any time to inspect what the real problem was at all. He told me he was Tim. I told him weather stripping wasn't going to be enough of a fix, because the frame and ground are not unlevel, so the door must be adjusted to come down straight first. He insisted he knew the only problem is that my doorway isn't level, but when I asked him to get his level to see for himself, he didn't have one. He told me to get a tape measurer for him to prove it. I told him I was shocked a garage door installer coming to fix a crooked door had neither a level nor a tape measurer in his tool kit. With my tape measurer, he did the very obvious illusion tricks of holding it cockeyed on the side he wanted long, exaggerating his readings, etc. I called him out on it and tried to make him hear me out about the fact it wasn't shutting fully on one side to even begin a discussion about being level. He then went inside and adjusted my garage door opener (not their product) so it had maximum pull on the crooked side. It was still a big gap blowing air and leaves in, but at least my whole hand no longer fit under it. I told him that wasn't going to be enough to satisfy me. He called his boss, and in my presence told his boss multiple lies: that he had been there an hour already (it had been 15 minutes), that I came out of the house on his arrival screaming at him and wouldn't let him and quot;do anything,and quot; i.e. nail the ugly wide weather stripping he had in his hand across the bottom and call it done. I then got on his phone with his boss and told him his employee was lying, outrageously. When I asked the boss his name and he said Tim Cannon, I laughed and told him his employee ID'd himself to me as Tim. The fake Tim then told me they're both named Tim, but in the end Tim Cannon fessed up that that guy's name was not Tim at all. Still, Tim Cannon told me repeatedly that I was being unreasonable but assured me he would come out himself on another day to make sure I was satisfied.
He didn't initially make such an appointment, but after I complained to Costco, the company's HQ called me back and set up an appointment. Debra, in the Whitehouse Station office, told me DoorPro's owner had looked at the pictures and agreed with me that the ground and frame ARE level and that the door isn't coming down straight. She said the owner talked to Tim Cannon and explained what he needed to do to fix it.
Tim Cannon and the original installer came back, on time. About half of the appointment, at several intervals, was wasted with more of their hocus-pocus defensiveness about my door frame being unlevel, I guess not knowing I already had been advised the owner told TIm Cannon otherwise. Both men kept measuring and coming up with different numbers, one 1.75 inches and one 1.5 inches, when in fact I read 5/8-inch difference. The gap still was more than 3and quot;, so I finally said in irritation I would not discuss another word about levelness and they better get to work on straightening the door. They fiddled more with the opener and got it closer, then I again insisted they deal with the crooked installation issue. Still, the one side wouldn't go down fully; the bottom weather strip was flipped upside down against the vertical strip. When they took off the vertical strip to replace it, at my insistence, THEN they saw the problem: the rail, which was part of the installation, was crooked. I had been under the impression they used my old rails, which were fine and solid. The and quot;newand quot; rails are lightweight. Once they took that rail bend seriously, they got the door fixed quickly, within a level of straightness that I found acceptable. \
I think if the installer had taken the time or had a second person with him to notice the rails weren't straight during the original installation, before hooking the garage door opener back up and nailing on weather stripping that veiled the real problem, all this could have been avoided..
I asked them to put my garage door opener back with its tension set in the middle and as they found it, but I will have to hire another vendor to check their work. With so many lies in this process, I don't take them at their word they complied. They really shouldn't have ever tampered with the opener, as it was existing and not part of their garage-door installation. My fear is that my door opener is going to be prematurely worn or break soon due to what they did, but I can't prove that.
My conclusion is that this company's NJ shore contractor thinks it can get away with slipshod workmanship by just blaming the frame as being unlevel, with plausible deniability by not even carrying levels and tape measurers with them. I heard TIm Cannon grumble to the installer that only about 1 a year have this much trouble, but I find that hard to believe for a contractor with such systemic problems.

It took two attempts to get the door installed right. The first installer was poorly trained and not competent for the job. He installed the door more than 1and quot; out of level. There was an air gap under the right side of the door. I questioned him about it and he said that it was the best he could do because the garage floor was not level. That did not seem right to me since the original door had no such problem. But I let him go, since he seemed sure that that was the problem. After he left I put a level on the door and it was clearly out of level. A different installer came today and fixed the problem. They were prompt in their response to the problem. I checked that I would use the provider in the future, but with hesitation.

Excellent. Installers really know what they at
re doing. I have over-sized doors the estimate was convincing when compared to others.