
About us
Spring through Fall, Williams Ski and Patio features the best brands in patio furniture at the most competitive prices: in stock inventory and unlimited options to custom order. In September, Williams Ski and Patio transforms into a full service winter sports, ski and snowboard shop. Williams Ski & Patio has a full service rental department for daily ski or snowboard rentals, or season rentals for new or used skis.
Business highlights
Services we offer
outdoor furniture Chicago, outdoor patio furniture Chicago, patio furniture Deerfield IL
Amenities
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
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Filter reviews by service
We took pictures with a camera phone and immediately contacted the store to notify them of the damage and arrange replacement for the end of May when we would be back in South Carolina. Initially the customer service manager wanted us to take better pictures even though we would not be able to do this until late May, when we returned. We told him they would see the damage/defects when they picked up the furniture. Then he told us he would have to deal directly with the manufacturer so he wasn't sure if they could resolve the claim and ship to arrive by the end of May. We reminded him that there was another set on the floor and they could ship us replacement items from that set. That was the last we heard from him until we contacted the vice president of the store via e-mail in early May. Immediately after contacting him, the customer service manager called and said he would work on shipping replacements to arrive by the end of May. He called us again on May 24th. which was the day we arrived in South Carolina. He told us he had been very busy but would get back to us with an update on the replacements. We provided him with home and mobile phone numbers. As of today, June 8th. we have never heard back from him or anyone else.
"We sincerely apologize for the delay in taking care of this issue. After filing a claim with the manufacture, we should have followed up on the status of the claim. We did not do this. Hence the delay. We have since worked with the manufacture to get the replacement parts sent to their home and we are working with a local person to do the service for the customer. We did drop the ball on the follow-up for this and that is not the way we do business. Again we apoligize for any delay in getting this resolved.."
Licensing
State Contractor License Requirements
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