Williams Ski and Patio

We worked with the customer service manager to find a carrier that could deliver by a specifice date, since we would only be in South Carolina for the weekend. The carrier was great, delivered on time and even assisted with unpacking and removal of the packing materials. However, two of the pieces were shipped damaged - you could see they were manufacturing defects and not damaged during shipment. In one case, all of the casters on the coffee table had been changed to white when all of the other pieces had brown ones. We took pictures with a camera phone and immediately contacted the store to notify them of the damage and arrange replacement for the end of May when we would be back in South Carolina. Initially the customer service manager wanted us to take better pictures even though we would not be able to do this until late May, when we returned. We told him they would see the damage/defects when they picked up the furniture. Then he told us he would have to deal directly with the manufacturer so he wasn't sure if they could resolve the claim and ship to arrive by the end of May. We reminded him that there was another set on the floor and they could ship us replacement items from that set. That was the last we heard from him until we contacted the vice president of the store via e-mail in early May. Immediately after contacting him, the customer service manager called and said he would work on shipping replacements to arrive by the end of May. He called us again on May 24th. which was the day we arrived in South Carolina. He told us he had been very busy but would get back to us with an update on the replacements. We provided him with home and mobile phone numbers. As of today, June 8th. we have never heard back from him or anyone else.

Overall, my experience in dealing with this company, subsequent to paying for my patio furniture, has been very frustrating and disappointing. They seem to have no commitment to providing even adequate customer service. Even the customer service manager himself failed to provide minimal service -- he would not even call back even after he promised to do so.