HAYS Cleaning Inc

"[Member Name Removed], It's great to hear from you. Thank you for the outstanding review. I like my job and all the people and places that become part of my life. HAYS Cleaning, Inc worked for you our first time, last October 12, 2017, with a request from you to call you back in the Spring. You even used one of our Coupons! You may have overlooked your request for HAYS to call you on May 1, 2018. We did. You weren't ready for us, yet. I then usually allow myself to make up to (3) three separate courtesy calls, and IF no continued business or service request, I then Let Go and Let God. Mary James President HAYS Cleaning, Inc (708)598.3819 Please feel free to Call Us at HAYS Cleaning, Inc again at any time. No job to B I G or small. (min. 3 hrs)"

"Happy Wednesday. OMG! I totally overlooked the email that notified me of your review. Thank you. Thank you. Thank you. I think 'technology' has a mind of it's own sometimes. Please forgive me for the 'Oops!' I so appreciate when a Customer clearly know what they are looking for and the value of it. We appreciate the time you took to write a review. And that you Loved Us! We have some remarkable contractors working with HAYS Cleaning, Inc. We learn from our mistakes and we value the attitude of gratitude. God's got the rest. Hope to have a chance to return and 'WoW!' you again."

"[Member Name Removed], A W E S O M E ! I know when we spoke on the phone you where somewhat hesitant to have a Team come a your provider. After we fielded some questions or concerns, we booked a service appointment. We had three girls and myself, that came and tackled all your requests and that you and your husband had and are pleased enough to SHARE!!! I thank God and my parents. They taught me well. Looking forward to a continued relationship. Seize the Moment. Best Regards, Mary James President, /HAYS Cleaning, Inc"

"[Member Name Removed], I kinda overlooked replying and appreciating your review before now. Please forgive me. Thank You. Thank You. Thank You. I recall coming into your home and you giving us permission to 'Get this done! Let's work from top to bottom. Just do what you see is needed.' That's a bonus for us to tackle things without needing to ask specifics. We felt like we had made a difference. Your review shows we did! Thank You. Hope to see you before the holidays. Take Care [Member Name Removed]. Hope all is well. Best regards, Mary James/President/HAYS Cleaning, Inc"

"Dear [member name removed], Dear [member name removed], Thank You. Thank You. Thank You. My mom and dad taught me well. I am from a family of seven children. We were taught to work for what we want and pray for what we need. I like what I do. It's kind of a hobby that I get paid for. And my husband supports me and my hobby. Lucky me!!! We will be looking forward to assist you in whatever ways we can. Best Regards, Mary James Owner/Operator HAYS Cleaning, Inc. www'hayscleaning.com www.helping-our-heroes.com"

"Dear [Member name removed], We enjoy adding the personal touch to things that matter. Sometimes it's the little things. We try to design what works for each Customer as when listen to their needs. We also know that needs change. God and Family come first. That seems to work for us at HAYS Cleaning,Inc. We are flexible. Living life matters first. We are glad to be of continued ongoing service. Best Regards, Mary James Owner/Operator HAYS Cleaning,Inc www.hayscleaning.com www.helping-our-heroes.com"

"[member name removed], Thank you for taking the time to review HAYS Cleaning, Inc. I take constructive criticism as an opportunity to learn where we may need to strengthen and improve our services. Our offer clearly stated that the purchase included the following: $90 for three labor-hours of housecleaning. Teams of 2-4, depending on the size of the job and scope of work requested Prices are for labor-hours (two cleaners for 1.5 hours is three hours) Extra time can be purchased for an additional $30.00 per hour Includes all cleaning materials, but service provider will use member-provided products upon request We customize cleaning to your individual needs [member name removed], having a Team allows us to work smarter. HAYS gave you the three labor-hours purchased, plus. I stopped in at the job site as our Team was cleaning, to insure our Customer satisfaction. There was no additional time added for myself picking up needful items or prepping each room as our team addressed the cleaning that you requested. I had hoped that by my presence on the job site and our conversation that you were getting the quality professional services you requested. Thank you for taking your valuable time to give us your input. ~Mary James President, HAYS Cleaning, Inc."

"Dear [member name removed], Thank you for taking the time to provide a Review. We have been visiting your home on a regular basis. I believe [name removed] introduced us. Thanks [name removed]. I would like to take this time to tell you both, Happy 75th Month Anniversary! As I road through your neighborhood today, the in the back seat of a *customers car I was bragging on you guys. I shared that [member name removed]'s husband, [member name removed] called, telling me he need a cleaning service to save his marriage. Well after we discussed your cleaning needs, and we take requests, HAYS Cleaning,Inc started. If at anytime a client has specifics needed, talk it up. Let us design something that works for both your home and you budget. For all the times we may have overlooked doing a quality job, I am sorry. What I would like to say is we are always open for constructive criticism. I would like to believe we want to learn for our mistakes. On another note, I would like to invite you to visit [hyperlink removed] and select the best form of media to FOLLOW, ie, HAYS (Blog), Facebook, LinkedIn, Pinterest, Gmail, Twitter ... Have our Flash Deals and Specials come directly to you!!!"

"Good Morning, Thank you most kindly for the great review. HAYS workers shared that you are a delight to work with. But I knew that. I have had the pleasure of working with you and you lovely bride. You knew what and how you wanted done for our job services for the day. Clearly this makes it easier for HAYS to come in and address the tasks at hand. Please tell your friends about us and have them use your name as a reference. We like to Reward any job referral with FREE Gift Certificate hours of service. Just a small thank you, from our Family at HAYS Cleaning,INC. Hope to see you soon"

"Good Morning Members, Thank you most kindly for the great review. HAYS workers shared that you and your husband were a delight to work with. You knew what and how you wanted done for our job services for the day. Clearly this makes it easier for HAYS to come in and address the tasks at hand. Please tell your friends about us and have hem use your name as a reference. We like to Reward any job referral with FREE Gift Certificate hours of service. Just a small thank you, from our Family at HAYS Cleaning,INC. Hope to see you again."

"First, thank you for your patience and sense of humor the morning of service. I apparently had the Team head in the opposite direction of your home. For some reason, I had workers heading in the direction of Lansing, which of course is nowhere near Lombard. We were glad to come in your home and know we helped make a difference. We are blessed to have individuals you take pride in their work and pass that along to our customers. Please tell your friends about us and have hem use your name as a reference. We like to Reward any job referral with FREE Gift Certificate hours of service. Just a small thank you, from our Family at HAYS Cleaning,INC."

"Member, We thank you for your timely report. I am on vacation, but received this for the 2nd x and felt you deserved 'a timely reply'. Without the input from our Customer we would not know there was a 'problem' with the system. Each job has areas that sometimes have the need to be pretreated for the chemical to do it's job - it would seem as if there may have been an over dose and/or a larger area than needed at a time to work in to accomplish the task. Our kitchen girls are sometimes zealous with giving the most they can to help the 'Wow' factor of what we can Degrease and clean. You giving use a gentle reminder is appreciated. Our communication should have included observation and advising to you about the handle. Sorry if we failed you on that. Is there a reason I should contact you to replace or repair? Lastly, we do spray, clean, wash, rinse and dry as needed. You may not have seen all things, but this was brought to attention of contractors. And I am so sorry for the over-spray on or by the pet center of your home. Not a good thing. Pets are our family and sometimes our medicine. With this we would like to offer you (1) one Free hour of cleaning at no cost and no other cleaning obligations OR add an additional hour($30.00 value) for your next cleaning. HAYS does guarantee our work. It's the little things in life that determine the big things. This is a Family business. God and Family come first."

"Greetings Member, Thanks for taking the time to write a review on behalf of HAYS Cleaning,INC. I am from a family of 7 children and while growing up, mom and dad had a chore chart. I so did not like that list. I enjoyed making the chart, but not doing the work on it.! Today I find myself enjoying my job because my parents taught me well and cause I get to do the 'delegating'. Mom and Dad taught us how to 'work' for what we want and 'pray' for what we need. I value helping people maintain and keep what they already have. Thanks again. Merry Christmas."

"Hi Members, Hope all is well. It was good to meet with you to determine the cleaning that you needed and wanted from HAYS Cleaning,Inc. We are glad to design what works for you in your home and in your budget. Looking forward to cleaning for you as long as you like. Thank you, Mary James"

"It was a pleasure to do the window cleaning for you. We appreciate the participation of Theresa and Dell, who worked with us. This made our our work so much less of a job. Thank you, Mary."

"Member, I apologize for the delay in responding. I have cross-referenced this service call in our company records. I do not have your name or location in my files as being a customer of HAYS Cleaning, Inc. Are you writing on behalf of another customer? If so, would you please provide that information so your concerns may be addressed. Thank you, Karen Office Manager"

"We appreciate that you clearly know what you want and how you want your home cleaned. Being more informed is always to the best advantage. We at HAYS Cleaning,Inc. takes requests from one cleaning to the next. Communication is 'key'. Service is Our Best Product."

"I do recall that I had made a trip to your home to give you an estimate for the job description you wanted done in your home before the cleaning was scheduled. As we walked through I gathered information, with you advising me on the “how, who, what, and where” of the cleaning services you previously had or had not received. After we toured your home, I estimated that the cost would be $250.00 to $325.00 for the First Time Detailing. Your home is beautiful with natural wood and many eclectic items. The cost for the First Time Detailing would then allow HAYS Cleaning to maintain your home for the $150.00 cost that you requested. HAYS staff is trained to give Quality First - Quantity Second. I do recall communicating with you both before and after HAYS cleaned your home, so that we did not assume things. I believe that with the quality of services we did complete, you expressed that HAYS did well, but you just thought that the whole house should have been completed. Let's not overlook that we did complete the house, but the job on the first floor got much less detail, given the $150.00 allowed budget. We are pleased that you have found your 'comfort zone'. We at HAYS Cleaning, Inc. wish you the BEST. If at any time in the future your home needs extra detailing - walls, windows,inside/out appliances, light fixtures - please call. HAYS will offer you a One Time - TWO for TWO: Buy Two Hours, Receive Two Hours Free. Best Regards, Mary James [email protected]"