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Pass One Hour

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Our Herrin HVAC professionals at Pass One Hour Heating & Air Conditioning® have developed strong relationships with our customers because we care about their comfort. Throughout the years, we’ve developed strong relationships with our customers because we put their needs first. If you’re facing heating or cooling issues, our team is always ready to help you. We provide you more than promises—we back up our work with a 100% satisfaction guarantee!

Business highlights

Emergency services offered
Veteran owned and operated
54 years of experience

Services we offer

Heating, air conditioning, duct sealing & duct cleaning.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.511 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
9%
2
0%
1
9%
Showing 1-11 of 11 reviews
Michael S.
Mar 2016
5.0
Yes, I recommend this pro
unknown

Matthew A.
Jul 2014
5.0
Yes, I recommend this pro
unknown

Frank S.
Jun 2014
5.0
Yes, I recommend this pro
Great people to work with, I had a problem with my heat pump and my  Home shield insurance gave me a very hard time and pass work with the insurance and sloved all the problems, gave me a great deal with a new unit.  James is the person who went to battle for me, with the insurance company , He is a professional..

Rebecca G.
Jun 2014
3.0
$120
Our A/C outdoor unit quit two weeks ago and since we're club members we called Pass One Hour immediately. They said the earliest we could be helped was 2 days from then (for club members!) The tech who showed up was friendly but seemed very exhausted. After checking everything he said it seemed five but there was a leak somewhere and he added freon. We paid for that fix and he said to tell them to dye the system when they came to clean the unit in 3 weeks (since they misunderstood an earlier call and apparently said we refused the spring cleaning which is silly since we pay for it). So today the technician came

Susan F.
Mar 2014
5.0
Yes, I recommend this pro
$8,600
Everything went well from beginning to end. When the men entered the house they put runners down across our carpet and put booties on over their shoes when they went to other parts of the house. During the duct work cleaning all the garbage in the ducts went into their huge vacuum and not into the air. They found a damaged heat duct and replaced it at no extra charge. During the installation of the new furnace we went one night with no heat but Pass made sure we were warm by providing ceramic heaters.
They cleaned up completely after themselves, were very professional and courteous.

Susan S.
Jul 2013
1.0
$95
User beware. Yes, they are on time, but they are VERY overpriced and pushy. Had an independent guy come out and filled freon for $125, and he said that he freon level was zero, and that was very unlikely to happen without help. He suspected the pass tech left the valve open. Wound up replacing unit anyway with independent guy for $1300. I was extremely dissatisfied with my service from Pass one hour and will NOT recommend them to anyone.

Therese M.
Nov 2012
5.0
Yes, I recommend this pro
$400
The service man was informative, friendly, and courteous, arriving promptly and answering any questions that I had. He suggested services and maintenance that I might be interested in the future, never pushing anything while advising me what would be beneficial immediately and what could wait for a later time. He always asked for permission to do anything (shut off the power, enter a room) and was professional in every way.

Evelyn A.
Jul 2012
5.0
Yes, I recommend this pro
$160
Because they do an annual maintenance, the fee is $160. Then I may $10 for a filter or for a little thing that I may have them do extra to the furnace when they come out. I like everything about them. We call them and make the appointment; they come out when they are supposed to within the time frame. They take their shoes off or cover their shoes, and go in and out. I have no problem with them. Our overall experience with them is excellent.

Stephanie W.
Jun 2012
5.0
Yes, I recommend this pro
When I've had problems they've been very responsive and prompt. Mr. Pass, the owner, has called me personally to ask if I needed someone come out immediately for emergency situations - which has been as late as midnight. I said no, but that I needed someone first thing in the morning. They sent someone out and fixed it! Because of my club membership, I get discounted rates and didn't have to pay the emergency fee for this service! They've saved me a number of times. They've always been willing to help me out and fix anything they install. They've also been very responsive and prompt. When you have the club membership they do a spring and fall check including furnace cleaning. When they call they're more than friendly and work with you according to your schedule. They have hours on one weekend a month as well. I've been more than happy with them!

Kevin W.
Mar 2012
5.0
Yes, I recommend this pro
$2,000
They delivered the service as expected. I would give them an "A" overall. I would definitely use them again in the future if needed.

Joanne D.
Sep 2011
5.0
Yes, I recommend this pro
$9,000
They were very professional and knowledgable. They were very neat. They put covers over their shoes to make sure they did not track any dirt over the house. They were always early and they even finished the job before the time frame they gave us. When the job was done they followed up with us to make sure everything was still working properly.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pass One Hour is currently rated 4.5 overall out of 5.

Pass One Hour accepts the following forms of payment: CreditCard

Yes, Pass One Hour offers free project estimates.

No, Pass One Hour does not offer eco-friendly accreditations.

No, Pass One Hour does not offer a senior discount.

Yes, Pass One Hour offers emergency services.

No, Pass One Hour does not offer warranties.