Roc's Plumbing & Sewer

Very well. Work was done in about an hour and a half. Showed up within an hour of my phone call. They were very neat and clean.

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They were very friendly and polite over the phone, he was able to essentially diagnose the problem over the phone. They did the work on a Saturday with very short notice, they cleaned up well and solved the issues quickly. They did charge a bit higher for a Saturday service call, but it was understandable due to the short notice. He was very honest with me on what I should expect in the future.

The first time I dealt with Rocco, it was great.  I was out of town, my sewer was backed up, and he came by and took care of it.  Three months later it backed up again.  I called and he said he would come out.  He called to say he was on his way yet never came.  I called and left a voicemail asking him to come out ASAP or I was going to find someone else.  No response.  After 2 weeks of sewage washing up on my driveway, I called another company and they were at my house inside of 45 minutes.  Honestly, I really like them, but this kind of response is unacceptable in a business that is largely driven by pseudo emergency situations.  Good guy, but unreliable.

We had a seriously clogged main sewer line.  It took 2 guys many hours - working into the evening in the dark to unclog it.  They could easily have given up earlier, but stuck with it and managed to get everything working.
They made recommendations to improve the system with a new ejector pump - a recommendation we are going to take.

He is easily reachable on the phone and responds promptly. He arrives on time as promised, and calls ahead to tell us when he is on his way. There was some delay because the water turnoff in the front lawn was buried, and the Public Works Department had to dig up part of the lawn to find it, after getting the utility locating service to mark other buried utilities. Once that was done he worked with the Village, and was here to get the work done in 1/2 day.
When he removed an old concrete double laundry tub, he was done in less than an hour, and I never saw any dust or mess from it, even though he had to break it up into pieces, and took it out to his truck a bucket load at a time.

We love these guys!  Not only do they protect everything in the work areas, take off their shoes or wear shoe covers when they work, they are professional, pleasant, efficient & problem-solvers.  They also are very nice people, and a pleasure to work with.  I highly suggest them.  Like the Angie's List commercial says, "I will always call Roc's!"

Our first impression of Rocco & Mike was positive attitude, professional, tidy, thoughtful & respectful to us, our home & each other.  As well as professional, they were both nice guys with a great sense of humor.  I am a woman involved in most of the mechanical workings in the house, and they treated me & my opinions with respect.  Where have they been all my life???
They immediately covered the entire work area, including stairs, with wide rosin paper.  Then they covered every work area with tarps & started the work.  Since they needed to come back the next day, Mike cleaned & vacuumed the entire area, and stored his tools neatly for the night.  They removed all of the debris the next day, and cleaned the entire work space.   All of the new piping looks good & works great!