Absolutely Kleen

"The only advice I have for the member is not do get a cleaning service while construction is being done at the time we are to clean. There was sanding going on at the time of us being there and most of the rooms we were unable to get into yet alone clean the floors. It is better to have a cleaning done once the house is empty and without clutter."

"I am disputing the report submitted by this member. Her statements in the report seem unfair since I thought I did everything I could to make her happy and she rated me even before giving me a chance to resolve the problem. I make sure all my customers are happy before we leave and if their not I will make sure they are. We arrived at her house on June 4th at 8:00 am & the client walked the girls through the house. She showed them what she wanted done and they got to work. The customer had 3 girls working from 8 am to 11am; 9 working hours and a total of $180. When the girls finished the basement the client said everything was fine. The girls overheard the client telling her granddaughter that the check amount should be around $80; the girls where already there for 2 hrs which is a total of $120. The client called me at 12:54 pm screaming and yelling that she paid $180 and only wanted two girls. I advised her that two girls would be there the same amount of time. She said her bathrooms were cleaned the night before and the girls were just supposed to Windex them. The girls said they spent 1 1/2 hrs in each bathroom because the showers were full of soap scum. The client did not say she just wanted the showers Windexed. I could not get anywhere with the client since she was screaming and yelling so I waited and called her back at 12:55 and at 1:19 and finally got her at 1:20pm. I asked what I could do to make her happy she said I had to come there right now. I went to her house to check. I think I was very responsive. When I got to her house I identified few things the girls missed. The girls came back to redo the things she asked to be redone. Unfortunately, while they were redoing two small window sills, a lamp fell breaking the glass top of an end table. The client understandably got very upset. I told her I would take care of it. She checked the house and said the floors looked good. I drove the client to the glass place where I paid $75.00 for the piece of replacement glass. As we were driving back to her house, she said at least I stand behind my work. I said I do as long as I am given a chance to resolve the problem. I found it strange that she asked me how much I would charge to clean her house again given the circumstances. She also said stopped payment on her check that I brought back and asked me to pay the bank fee. I advised I didn't ask her to stop payment and wouldn't pay for it. She asked me to pay for half of it then. Again, I would not since she should have tried to resolve this with me in the beginning. I was told I would have to deal with her husband from now on. I dropped her off at her house. I called at 3:51pm to see if he was home so I could pick up my check since I have to do payroll and I prefer to get paid when the work is done. She told me to call her husband at 5:30pm. I called her at 5:49pm and was told the check was ready. I got to her house at 6:10pm and she handed me a check for $147.01 rather than $180. She deducted a 10% senior discount she said my website showed and $14.99 for a light bulb to replace the one in the lamp that fell. She said she will pay for the stop payment. Again, her statements in the report seem unfair since I thought I did everything I could to make her happy. To make matters worse, seven days after the job, the client accused my girls of throwing a bar of soap in her toilet. I asked her what would be the purpose of her doing this she told me she had nothing to say and hung up on me. Service Providers BEWARE on working for this member."

"IN RESPONSE TO THE COMMENTS LISTED ABOVE. THE FIRST THING IS THAT AN ESTIMATE WAS NEVER GIVEN, I ADVISED THE CLIENT THE FIRST CLEANING IS A PER HOUR PER PERSON CLEANING SINCE WE DO NOT KNOW THE CONDITION OF THE HOUSE. THE CUSTOMER PAID $120 FOR THE FIRST CLEANING FOR 3 PEOPLE WE WERE THERE FOR 2 HOURS WHICH IS A TOTAL OF 6 WORKING HOURS OF CLEANING. THE FLAT RATE WAS GIVEN AT THAT TIME OF $100 PER CLEANING. THE 2ND TIME WE WERE THERE (AND THAT WAS THE LAST TIME WE WERE THERE) WE WERE THERE FOR 2 1/2 HRS A TOTAL OF 5 WORKING HRS FOR TWO PEOPLE WHICH EQUALS $100. THE CUSTOMER'S SON WAS AT THE HOUSE AND WHEN I DROPPED OFF MY EMPLOYEE I ADVISED HIM THAT I NEEDED TO DROP OFF THE OTHER GIRLS AND WOULD BE RIGHT BACK, WHICH I WAS IN 25 MINS. THERE IS NO LACK OF HELP I ENJOY MY JOB AND THAT IS WHY I CLEAN WITH THE GIRLS. WHEN THE CUSTOMER CALLED ME AFTER THE 2ND AND FINAL CLEANING SHE ADVISED ME THAT THE POWDER ROOM SINK COUNTERTOP DID NOT HAVE ALL THE PICTURES AND FLOWERS REMOVED BEFORE THE DUSTING AND THAT IT WAS JUST DUSTED AROUND I ADVISED THAT I WOULD BE BACK AND REDO IT. THERE WAS NO MENTION OF THE OTHER THINGS MENTIONED IN THE REPORT. HER SON WAS ACTUALLY TELLING US WHERE THE RUGS GO BACK SINCE THERE WAS MANY OF THEM AND THEY WERE ALL PULLED OFF SO WE MAY WASH THE FLOORS, ALSO I ADVISED MY EMPLOYEE NOT TO CLEAN THE MASTER BATHROOM AS I WANTED TO DO IT SINCE THE BATH TUB PER THE CUSTOMERS REQUEST NEEDED TO BE CLEANED WITH A TOOTHBRUSH. I GAVE THE CUSTOMER $30.00 OFF THE NEXT CLEANING FOR THE THE DUSTING AROUND THE SINK COUNTERTOP IN THE POWDER ROOM. SHE SAID SHE WOULD THINK ABOUT IT AND CALL ME BACK. IT IS HARD TO NOTICE A CLEAN HOUSE WHEN THE DOGS GET RELEASED FROM THEIR ROOM WHEN WE LEAVE AND YOUR SON IS AT HOME. THE TRACES OF THE VACUUM WILL NOT STILL BE THERE WHEN YOU GET HOME."