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D & L Pools Inc
Barbed Wire Fence - Install, Barbed Wire Fence - Repair, Chain Link Fence Installation,
About us
Additional hours- Mon-Fri 8:30 AM-5:300 PM; Sat 8:00 AM-2:00 PM. Multiple Store Locations..please visit D & L Pools, Inc. 4732 N Brandywinde Dr Peoria, IL 61614 D & L Pools, Inc. 12612 W Farmington Rd Hanna City, IL 61536
Business highlights
19 years of experience
Services we offer
Pool openings, fiberglass pool tiling and grouting, installs quality ornamental aluminum fencing & install and repair pool., leak detection, liner replacements, plumbing and equipment repairs, pool closings, pool inspections, pool painting, pump and scrubs, renovations, sand changes
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.67 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 14% | ||
| 0% | ||
| 0% |
Showing 1-7 of 7 reviews
Denise B.
Oct 2017
It went very well.
Douglas S.
Oct 2015
unknown
Crystal S.
Jul 2015
Well
Gregory S.
Sep 2014
unknown
Heidi H.
Nov 2013
We have an old hot tub and it had a series of issues. The service provide was responsive and honest. Despite the three separate problems, the cost was still lower than some of the other companies. Overall I would recommend this company.
Response from D & L Pools Inc
"Thank you for your response! We try to help all of our customers as quickly, efficiently and economically as possible."
Steve J.
Jul 2012
While work was performed adequately, and workers were competent, I was very frustrated and disappointed whenever contacting D&L Pools offices to schedule services, or check on status. Many promised responses to inquiries were not completed, without numerous re-contacting. Their billing services was problematic. Needed several phone calls to get the actual billing corrected. They did readily acknowledge the errors and fixed the issues, but shouldn't have taken so much of my time and effort.
I found that each task requested required different personnel to be scheduled and required multiple interactions to have them each completed. Prior services with other companies were much simpler, with overall coordination of services handled by the company themselves.
I realize this was peak service demand timeframe for swimming pools. It seems they were not equipped to deal with workload, although this should be repeating every year they've been in business.
I do NOT recommend D&L Pools for basic pool services.
I found that each task requested required different personnel to be scheduled and required multiple interactions to have them each completed. Prior services with other companies were much simpler, with overall coordination of services handled by the company themselves.
I realize this was peak service demand timeframe for swimming pools. It seems they were not equipped to deal with workload, although this should be repeating every year they've been in business.
I do NOT recommend D&L Pools for basic pool services.
Response from D & L Pools Inc
"This customer contacted us stating he was unhappy with his previous pool company and was looking to change. It was explained to the customer that it was peak season and we would try to fit him into our schedule as quickly as possible. We have different service crews that perform different duties, so yes one crew would have come to his home and opened the pool, while different crews would follow up if vacuuming and water testing was desired. This customer also was adamant about us installing a heater he had purchased elsewhere. Our store policy is to only install heaters purchased through us. Finally we agreed that we would install the heater but that it would also be a length of time before we would install it. At that point in the season his pool was running and useable. We try to focus on getting all customers pools up and running before doing work that is not considered critical. We did have an error in billing on his account and we did take care of it. We did go out of our way to correspond with this customer. He would call our office several times a day wanting an update on his job. Our service crews may not report in until the end of the day as he was told and that as soon as we had information on his job we would contact him. He was contacted by our employees with updates on his project after hours on their own personal time to try to accomodate him."
Mary M.
Sep 2010
Everything went extremely well. Purchased it & had it installed within a week. They were extremely helpful and patient with me (I've never owned a pool before so I had a lot of questions). Would highly recommend them.
Licensing
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FAQ
D & L Pools Inc is currently rated 4.6 overall out of 5.
D & L Pools Inc accepts the following forms of payment: CreditCard
Yes, D & L Pools Inc offers free project estimates.
No, D & L Pools Inc does not offer eco-friendly accreditations.
No, D & L Pools Inc does not offer a senior discount.
No, D & L Pools Inc does not offer emergency services.
No, D & L Pools Inc does not offer warranties.