"Mrs. [Member Name Removed], I am sorry that your floors did not turn out to your expectations and I would be more than willing to work with you to find a resolution. In my defense, on your existing oak floors, I special ordered the "Red Mahogany" stain per your request, showed you a test color sample on your floors prior to starting the job, and received your approval for the stain color used. On the new floor that we installed in your son's room, we used Ebony stain (which is the darkest stain we carry), once again, we showed you a test color sample on the floor, and received your approval on the color. After sanding and prior to staining the floors, we did a process called "popping the grain" which is wiping the bare wood floors down with water to open the grain in order to accept the maximum amount of stain pigment which will achieve the darkest color possible. The finish that we used is our standard two coats polyurethane applied after the stain. The polyurethane is applied with a 3/8" nap roller and is one of the thickest polyurethanes that I am aware of. If you had asked me for additional coats to be applied, I would have been happy to accommodate, but would have recommended against it. During my 37 years of experience of using this polyurethane, it is my opinion that additional coats gives the floors a plastic appearance and shows scratching more readily. One reason that you may feel that your floors may be showing wear is not because of the lack of finish, but because of the dark color stain that was used. The best analogy that I can use as an example is comparing a white car to a black car. The white car can go weeks in between washing and not show any dirt, where after washing a black car, it will start to appear dirty as soon as it hits the road. Wood floors have the same tendencies, the darker the stain (as in your case), the more they will show dirt, dust, and scratches. I can't comment much on the dip in the floor by the kitchen because I haven't seen it. You did mention it to me after we were done and told me not to worry about it because you were planning on rehabbing your kitchen and that part of the floor would be removed anyways. Once again, I do apologize for your any dissatisfaction of the job that we performed. Sincerely, Ron A&R Wood Floors"

"I am glad that you are satisfied with the work we performed at both of your homes, Thank you for the positive review,"

"I just now learned about this review. If my memory serves me correctly, Mr H was informed that the squeeks that he was hearing was due to improper construction of the framing and that it needed to be addressed by a framing contractor before the wood floors were installed. He didn't want to go through the extra expense, and asked if we could try to screw the subfloor to the floor joist before the installation. We did with the undrestanding that it might not work and that we couldn''t guarantee anything. He agreed and was still unhappy with the squeeks that remainedafter the installation of the new flooring. He wanted us to take out the new flooring and repair the subfloor at our expense. I disagreed. Finally after going back and forth, we removed the new flooring (at our expense), he called in a framing contractor to repair the framing(at his expense), and then we re-insalled the floors and finished them to Mr. H's satisfaction."