WAUKEGAN GURNEE GLASS

Oscar and Bryce arrived on time and ready for work. They replace the entire frame and door with a Pella. I could not be more pleased. It's been a couple of months and the door works perfect! Would definitely hire this company again.

Sales staff were friendly and showed up on time for an estimate. Office staff followed through with the ordering and scheduling. Installers arrived on time with a heads up call in advance. Removed old door and installed the new with no excessive mess. Cleaned up the area before leaving. The workers were knowledgeable about their product, skilled at the installation and very courteous and friendly. I would hire them again.

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Overall, the experience was excellent.

They did a good job. I really like their service. Out of 1 through 5, I would give them a 5. They were really good. I would absolutely use them again.

The shower door is fine but the installation was very poorly done. The door is not plumb. When our contractor called the company about it they sent the same installers back. (The owner did not return the contractor's call.) The installers adjusted the doors so at least they meet when closed. To reinstall the doors correctly would have involved removing tiles, repairing the walls and retiling. The company did not offer to pay for this tile work. Also, the contractor wasn't sure if the repaired wall areas would be strong enough to hold the door since it's very heavy. So we are left with a very nice-looking door that is not straight. The company returned part of the money we paid for the install but obviously this did not resolve the problem.

Overall they've done exactly what promissed and it was great.

They did a very good job. The person that they sent out to do the work was very conscientious and careful. He was also very considerate of my concerns about my home being an historical building. As soon as I saw him put the first window in, I realized how capable he was, so I didn't worry after that!

Two men arrived a bit earlier than we were told to expect them. They performed the work competently, efficiently, and cleaned up well. They even allowed me time to clean the window area after it had been taken apart.

An estimator came to my house and measured for the mirror. We placed the order a few months later. The mirror arrived and was installed on time. We're very pleased with their service and the finished product. They even took away the old mirror for us.

I know this doesn't sound like it's such a big thing, but it's really hard to find some company who will construct a new screen from scratch. I phoned 3 different companies and got nothing more than "sorry, ma'am, we only repair damaged screens". These people are terrific. They made a new screen exactly like my sample, it ws ready when they promised (2 work days) and it fits perfectly. Plus they replaced the old corroded plungers on my old screen and I was able to put them back into the window frames easily. I'm trying to sell my house and I know I would have gotten a hit from a building inspector if I had a window with a missing screen.

I called for an estimate and Tony came out in the spring, looked over the windows, but never sent an estimate. I let it slide until the fall when my garden wouldn't be harmed by the work. After calling a couple of times we did get an estimate, but they said that we needed another person to look at the windows. He came at the appointed time and said that we needed more windows replaced than originally thought. A new estimate came, but this had more windows to replace than there are in the bows. They fixed the number and sent in the order. The actual installation went very smoothly. It was done from the outside with only a few trips inside (shoes off). On the second day time was getting short before sunset so a helper crew arrived and the job was finished as promised. The windows do seem to prevent heat loss.