ISKALIS AMERICAN FLOOR SHOW

Went Ok but were more expensive than their competitors

Great experience. Price was competitive. Salesman was terrific. Knowledgeable and no pressure sales at all. Installers were hard working and considerate. Cleaned up after themselves and it was a seamless purchase and install. I also received a call after the install from my salesman making certain that all was well. Good experience and I highly recommend.

It was a pleasure doing business with Iskalis! John helped me select a carpet within my budget that would best suit my needs. I was able to schedule a quick installation too! The installers showed up right on time, were careful and conscientious with my home and pets, and did a beautiful job. They cleaned up so well the only evidence that they were here was the beautifully installed carpet!

We got a very fair price for some excellent carpeting.  There was a miscalculation in the measurement, but the situation was fixed in a short period of time.

They did bring carpet samples to the house which is why we selected them.  The price was OK.  Carpet quality was very poor.  We did not want poor quality carpet. My wife was looking for a particular color scheme but they did not tell us that what we selected was low grade carpet.  We wanted berber carpet and what they sold us, had small loose loops which would catch in the vacuum.  Our other berber carpet upstairs never had a problem with the vacuum. The other major problem was the poor installation, seams were in the wrong place (we were not consulted about seaming) and were poorly done so that they were easily visible to everyone.  The owner did send a installation expert out to redo the seams and he did fix the seam in front of the fireplace very well.  However, another seam opened up and when I asked for the expert to be sent back, he refused.  I had the expert come out at my own expense.  Main issues are poor quality carpet and poor installation.

The showroom is large and overwhelming, but Rob helped me quickly pick out the hardwood and carpet that I needed. I got the feeling while I was there that the showroom is set up more for commercial customers, but Rob was very helpful. He came and measured my rooms the same day. The carpet was installed on the stairs a week or so later and looked great. The hardwood took a little longer. There was a problem with the first boxes of hardwood that were delivered. The installer stopped after only a few rows.  They were able to order replacement boxes of a higher quality hardwood from the distributor for the same price. It took an extra four days to be installed, but it looks great. The installer was quick and did quality work.

John was able to interpret what I said I was looking for and selected a number of samples to choose from. His first sample was the one I ordered! He was very helpful in picking out the right color combined with what was readily available. The installation was a good experience too. The installers were knowledgeable, respectful and did a great job. We will definitely go back to American Floor Show in the future.

Sales staff was friendly, professional, and informative without being pushy or overbearing or trying to push us to a higher grade/more expensive carpet than what we said we were looking for.  There was a mix-up the first time the installers showed up (mill had sent the wrong carpet), but the staff at Iskalis put in the extra effort to ensure the mill got it right the second time.  The installers were on-time and professional (both times), and did a fantastic job.  I waited a while to write this review because with carpet, it may take a few months for problems to show themselves.  Seven months later, the carpet still looks great, no stretching, lifting, buckling, etc.  Overall, a great experience.

We bought carpet and had it installed.  It was textbook in its
perfection.  The sales experience was fun yet informative.  The salesman
new his product inside and out.  He arrived to measure on time.  When
the carpet was installed, they arrived on time.  The installers were
polite and clean.  They did a top notch job of installation and there
wasn't a single ding in my fresh paint!!!  The experience was
perfect!!!!

The Iskalis salesman Steve worked with us consistently through the selection process. He gave valuable advice about all of the options, and helped us narrow down to tiles, grout, and pattern that we're very happy with. The owner, John, got involved to help convince my wife that the colors we'd chosen would look great. The material order took less than a week and the installation was scheduled the following Monday. The installer Bob Buntenbach was the real star of the show. He spent extra time to make especially tight cuts around our built-in furniture, level every single tile against its neighbors, and leveling against the adjacent hardwood floors. His craftsmanship really makes this tile a design feature of our home.

Contractor used subcontractors to do all the actual installation. Quality of the work was not good. The quality of the product installed was significantly less than what we expected with oak flooring. Holes developed where knots were present in wood. Significant gaps were present in the floor. The floor scratched badly, almost immediately; much worse than other oak floors I've used. The base trim was installed with a visible gap against the floor. Iskalis/American Floor Show did not adequately supervise the contractors or inspect the work. The sales representative failed to come to review problems upon requests after the fact. I'm heard stories of people with better experiences; just because you go to the same company doesn't mean you'll be treated the same way.

He was very knowledgeable and courteous.

Company was very responsive to my scheduling needs. Measuring was done after work. He showed up right on time. Appointment was made to deliver wood and he showed up within 5 minutes of scheduled time. Again they were very accommodating to fit my schedule, Installation went smoothly. Installers were professional and personable. It took about 2 full days. They cleaned up every step of the way. No damage to anything in the home. I was somewhat fussy on color of the quarter round. They went and got different stain colors to make samples so that I would get what I wanted. The floors look beautiful! I'm reserving judgement on long lasting quality since it's only been several weeks since installed. But so far after putting everything back in the rooms, we've had no problems. Prices seem about right on compared to other places I looked, actually a little less than another place I used before. I can't respond to how they would react to problems because I haven't had any so far.

This was the third time we had purchased carpet for our home and the first with Iskalis; it was very plush, high quality carpet and we loved it, but after it was installed we realized it was seamed where it wasn't supposed to be and it was not tightly stretched, we started getting major bubbles and they got worse in a couple of years they were awful! This was the worst job of carpet installation I have ever seen and would never go back there again! Thank God for Carpet Castle who sent an angel of a man out to restretch the carpet to look the way it should have in the first place!

From start to finish, it was a great experience. No hassle or pressure no the sales floor. Salesman took the time to listen to our needs first and then offered a wide variety of carpets to consider. He was thorough in the advantages/disadvantages of each manufacturer and style. Taking home the sample boards was hassle free. Once we selected our carpet, he quickly came out to take official measurements and confirm furniture that would be moved by his staff. Carpet was delivered quickly (about 1 week) and installed a couple of days later. Installation staff were clean, courteous and efficient. Installation was flawless. All furniture was moved and put back into place without any damage. The estimate was dead-on to the actual price. Great experience all around.

ALL THE SALESPEOPLE I HAVE WORKED WITH AT THIS STORE HAVE BEEN LESS THAN ENTHUSIASTIC, HAVE MADE SLOPPY MISTAKES, AND HAVE TRIED TO COVER UP THEIR MISTAKES. WE CAUGHT THEM IN A MAJOR LIE (ON OUR FIRST ORDER, THEY SPECIAL ORDERED TOO MUCH AND DELIVERED IT TO US...THEN ASKED US TO BRING IT BACK BECAUSE ANOTHER CUSTOMER HAD ORDERED THE SAME THING AND THEY NEEDED IT. ON OUR NEXT ORDER 2 YEARS LATER THEY STILL HAD THE SAME BOXES WE HAD TAKEN BACK TO THEM. WE ENDED UP BUYING THOSE, BUT I REALLY THINK THEY SHOULD HAVE JUST TOLD US THEY MADE A MISTAKE). THE ONLY REASON I CONTINUE TO USE THEM IS THAT IT LETS ME SUPPORT THE LOCAL COMMUNITY, AND IT IS A SHORT DRIVE TO PICK UP THE PRODUCT AND TAKE IT HOME.

THE ORIGINAL DELIVERY WAS FROM A DIFFERENT DYE LOT THAN WE SAW IN THE STORE, AND IT LOOKED MUCH DIFFERENT THAN WE EXPECTED. WE WERE LEAVING SOON AFTER THE INITIAL DELIVERY. THE PERSON I DEALT WITH WAS ALSO LEAVING FOR VACATION SOON. THEY DID WORK VERY HARD TO FIND MATERIALS THAT WOULD MEET OUR EXPECTATIONS, & WE APPRECIATE THEIR COMMITMENT TO MAKING US HAPPY, THOUGH THE LAST MINUTE FRENZY WAS REGRETTABLE.

THE PRODUCT IS VERY GOOD. THE PRICES WERE GOOD. THEIR CUSTOMER SERVICE NI TERMS OF SCHEDULING AND FOLLOW UP WERE A LITTLE LACKING.

THE PRODUCT IS VERY GOOD. THE PRICES WERE GOOD. THEIR CUSTOMER SERVICE IN TERMS OF SCHEDULING AND FOLLOW UP WERE A LITTLE LACKING.