Biagi Plumbing Corporation

Great overall. Kirk and the office staff were great to deal with and Tony and the other plumbing staff were easy to work with, professional and efficient in performing the work.

Comprehensive analysis of our storm water drain issue, extensive coordination with our village engineer. Prompt repair. The crew was careful to minimize damage to our landscaping.

Very professional in terms of diagnosis of issue, and its prompt resolution.

When walls were removed, some very poor plumbing was exposed. Biagi was called in to replace existing plumbing. They were friendly, professional and showed up when they said they would. I was very happy with them.

Arrived right on time. Jeff was terrific. Very helpful & easy to work with. Top notch service. They been providing service to the house for about 3 years now. A+

They came out, had the right equipment and came with enough help - guys who were obviously licensed plumbers who knew what they were doing and what was needed to complete the job. Unfortunately, because I had been told by Roto-Rooter that there was a broken pipe, they dug up the ground and told me honestly that wasn't the case, the pipe was fine. I suspect at this time that Roto-Rooter, who told me of the broken pipe and tried to charge me three times as much to fix it, would have broken it to simply repair it. I would absolutely recommend Biagi. Their prices are fair, they don't come out under a guise of Special Pricing. They may have a higher cost upfront, but they're honest about what to expect and transparent about what things cost. Personally, I think their pricing schedule is more beneficial to myself as a homeowner.

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I had four major interactions with them. They were always on time, helpful, and communicated well.
1) Diagnosing the problem. They sent someone out to map the old pipes. He loved his job and was a great detective. Tree roots that had worked through pipes, 120 year old pipes, and dead ends were a challenge for him. He marked the floors and created a good map that was used to come up with a recommendation for the future work.
2) Figuring out the plan. The owner came out and reviewed all the details of the work to be done. He and I got into every detail we could think of, and I learned more about how water flows than I ever intended.
3) Getting the permit - this took a while and then winter set in, so we needed to wait for spring. I was a big part of the delay too, but I wish they'd been able to handle it for me a little faster. They are out in the suburbs of Chicago.
4) The big dig, replacing pipe, installing the ejector pit, rerouting external drains, and new concrete inside and out. Just a very professional job. Really happy the whole time. They prevented dust from going everywhere in the house. A little was spread by the furnace, but very little. They handled the inspection as well. The final product looks great and works great. The front lawn needed to be dug up some, and they put down tarps to put the dirt on. The lawn looks as good as can be expected after all the digging. They identified an unrelated pipe that was dripping and fixed that too (a small extra charge).
A few smallish things to keep in mind:
The office closes at 5 on the dot, so don't be like me and wait until the end of the day to call.
At times I didn't have the phone number of the person who was coming out. Just call the head office, and they'll get you in touch.
They are good at responding via email.
We are very pleased with the end result.

They get the job done in a timely manner.

Steve came on time and was very friendly and knowledgeable. Did a complete rodding job inside and out. Previously, Dennis had come and fixed our toilet.  Friendly person on the phone who sets up appointments.  Able to schedule a time to come out right away. Would use again.