American Mattress

Mattresses, Furniture - Sales, Delivery Service

About us

Financing available. Family owned & operated.

Services we offer

Sales of mattress.

Reviews

3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
2.0
Showing 1-1 of 1 reviews

Don L.
11/2010
3.0
delivery service, furniture sales, mattresses
  + 1 more
I am not satisfied. I think the policy of "All sales are final" should be disclosed before the end of a purchase. I think a good personal policy would be to not bring any cash or cards on the first visit to a store to avoid a purchase based mostly on emotion. In summary, the in-store experience was horrible; the delivery was on time as scheduled.
Description of Work: I entered the store possibly interested in buying a new bed. I encountered an aggressive sales pitch, showing me the most expensive bedding at the front of the store. I had to ask to see lower priced bedding. I bought a bed to be delivered on a specific date. That evening I had doubts about my needs and reviewed the sales receipt. Then I noticed that the receipt, which was given to my AT THE CONCLUSION OF THE SALE AND CARD CHARGE, said "All sales are final". I decided I was stuck with it and accepted delivery. During delivery, the foundation would not fit up the stairway to the bedroom (but the mattress would). The deliverer took the foundation back to the store. The next day I returned to the store for a refund of the foundation. I encountered an aggressive pitch to accept an alternate (split) foundation. The store would not give up any portion of the sale. I negotiated an exchange for a deluxe mattress cover instead of a split foundation.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
2.0

$1,193

    Contact information

    6409 Grand Ave Ste E, Gurnee, IL 60031

    http://www.americanmattress.com/store-locator?query=60031

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 7:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mattresses,
    Furniture - Sales,
    Delivery Service

    FAQ

    American Mattress is currently rated 3 overall out of 5.

    Sunday: 11:00 AM - 6:00 PM

    Wednesday: 11:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 7:00 PM

    No, American Mattress does not offer free project estimates.
    No, American Mattress does not offer eco-friendly accreditations.
    No, American Mattress does not offer a senior discount.
    No, American Mattress does not offer emergency services.
    No, American Mattress does not offer warranties.
    American Mattress offers the following services: Sales of mattress.

    Contact information

    6409 Grand Ave Ste E, Gurnee, IL 60031

    http://www.americanmattress.com/store-locator?query=60031

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 7:00 PM