Ground Up Construction

.

Everything was fine.

When we first moved into this house, the basement was totally unfinished and freezing cold! Now it is a warm, inviting place where our kids and their friends can play, and a place where guests can sleep. Frasier came in with a good and economical plan. He even thought of leaving the area under our stairs open so the kids could have a hiding place and an extra area to run around. All I had to do every morning was to let the workers inside. Everyone showed up on time, the mess and dust were always kept to a minimum and the crew was always professional. They were easy to talk to and they let my youngest sit with me and watch from the steps. When we ordered carpeting and that company did a poor job, Frasier called them about the problems AND came out on the day they repaired their mistakes to make sure the work was done correctly. Our screen porch is an extra living space for us! It is one of the highlights of our home. the edges on all of the railings are even rounded off so no one gets splinters! The sides of the room are all individual panels so that when a screen needs to be repaired, that portion only needs to be replaced; which is a huge money saver! The underside of the porch is also screened...NO BUGS! Our yard has never looked better. Our landscaping is filled with gorgeous perennials that are very easy to take care of. Weed and feed is always done in a timely manner! We live right next to woods and wetlands, so it is not an easy task. I have always found Fraiser and his crew to be professional, and easy group of people to work with. They have great ideas, show up on time, return calls in a timely manner, and are always available to answer questions. While we are going through the contract, every step of the process is explained and Fraiser tries to think of any problems that might arise before work even begins so that there are very few surprises. After the work is completed, everything is thoroughly cleaned up! In fact, you can hardly tell that they have been here except for the excellent work they leave behind!

Owner came out he was very nice and very professional. Listened well spent 2 1/2 hours taking measurements. Talkled a great story. Said he would get me the specs and quote in a couple days. 3 weeks go by and never heard. I called and asked the status he indicated he thought I just wanted landscaping but now that he understood he would have the quote to me out in the next day or two. NEVER HEARD FROM HIM. This place is a joke. Others have reported similar experiences. I don't get it. Why waste his time and mine in the first place. DON'T WASTE YOUR TIME.

Was very pleased that they could start right away , within a couple weeks from estimate. They did start on time, but had to pull one guy away from our job to finish another job they were doing at the same time. This left our job somewhat unsupervised, which caused some problems that they caught on their own and fixed without complaint. Their workers were very polite and took time at the end of their day to move their stuff over to one side of the garage so I could get my car in. I didn't ask them to do this, they just did it. Frasier is very personable and friendly; actually I didn't have a problem with any of his employees, they all seemed very nice. The basement turned out great, it looks like a room now and not the weird 1970's dungeon it was before. Communication could improve slightly, there were a few times where the foreman said talk to the owner, and the owner thought the foreman took care of it, but everything turned out fine.

Friendly service, right in line with the quote. They tarped everything off not to track any dust, showed up all the time, completed the job when promised, were trustworthy when left in the home, no issues with the dog & cat. I will use them on the next project without question.

It was a good experience because there were no huge surprises and hidden charges. The primary workmen on site were very knowledgeable and skilled in their respective duties.