Garelli Roofing Siding & Windows

This is in response to a siding job John did at the Beachwood Townhomes. He did a great job and while one of the unit owners was not happy and never is with anything, she wrote a bad review, none of it was true. John went above and beyond, I’m sorry he had to deal with her as she was not on the HOA board and had no right to try and change the terms of the contract.

The owner John was very professional, sat down with me ,explained everything in detail, worked with my association to get the necessary forms filled out and processed. Kept me updated as to dates/time roof would be worked on. John was available anytime I had questions/concerns. When the project was finished John came by my home and reviewed the work that was done and addressed any questions that I had. I'm very pleased with my new roof/gutters. I would recommend GSRW to friends/family looking to have their roof/gutters done.

DO NOT USE THIS COMPANY!!! RIPP OFF!!

Did not complete the job; did not return phone calls. Contract stated that John would replace all rotten wood (cedar siding) and match color. John also recommended new gutters. John's crew replaced some siding on our six unit town home.  Near the end of the project, he walked the perimeter of our units with two of the board members going over the rotten boards that still needed replacing.  He agreed that there were still boards to be replaced. 

Although the siding was not finished, the guys came to install the gutters.  After speaking with John, he assured me that he would work around the new gutters and it wouldn't affect the boards.  He gave me his cell phone number to call if there were any issues.He stated that he would be by within the next couple of days and would contact me when he was coming.  He never came; he never called.

Over the next two weeks left SEVERAL messages.  He finally picked up and then said he was on the other line and would call me back.  no call two weeks later.  Has not returned any calls. Despite my letting the management company know he didn't finish the work, he was paid.  He now has his full money. I doubt he will respond.

Update 7/28/2014: see previous review for F rating.I stand by my original review.  The siding that was to be replaced by our unit was in the front over the garage.  John actually discussed the 4 boards over our garage (the only rotten boards for our unit).  John discussed this with my husband and agreed that those boards should be replaced and they would be. The work contracted was not specified in the contract that was shared.  Only state "rotten boards".  I spoke with John on the phone twice (albeit the one call was brief).  So his saying he never had contact with me is false (my phone records go to his cell phone).   I met John the first night he was here for the estimate.  I also offered/provided water and ice for his workers. 

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John and team are a delight to work with - professional, efficient, talented. I will trust them with my home in the future. Our home was transformed at the hands of his team and I can honestly say we are pleased beyond measure.

GRSW is wonderful company to work with.  John called right away to set up an appointment for an estimate.  He explained all that he felt needed to be done and the best way to get the job done.  He recommended different options and gave me an education in all the products he was suggesting.  He gave a written estimate right on the spot. During the process of getting estimates from other companies I e-mailed John for his take on what other companies where telling me.  He responded in less than 24 hours and took the time to go over what other companies had told me.  He is very down to earth and very aware of his customers budgets.  He is very practical and doesn't "fix what isn't broken".  He came or called exactly when he said he would.  His crew arrived promptly everyday by 7:30 a.m. and didn't leave til after 5.  John was here checking on the job everyday.  He and is crew were very polite, extremely helpful and a joy to work with.  They cleaned up every night before they left.  At the end of the job he went over everything they had done.  We had a very small punch list which they addressed immediately.  He and his company went above and beyond and we are totally amazed and satisfied with their work.

John was very responsive when we initially contacted him regarding doing the repairs on our home.  Within a week of our initial call he came out to our home to get a better understanding of what we needed to have done and gave us an estimate before he left.  We had received a number of different estimates from other groups but GRSW's was definitely the most competitive.  Out home was over 30 years old so John had some difficulty finding siding that matched but he eventually did.  While the work was delayed a couple of times because of the weather, John would contact us every morning to give us an update.  The work was done quickly and they were great about removing all of the debris from around our home.  The end result was outstanding!!!  We even remarked that the siding looked better than the day we bought the house.